Warranty claim

Roberto_gas

Hi,

Magic remote i got with TV has stopped working. How can i get a replacement ? or i contact LG directly ?

Richersounds.ie: DavidS

Roberto_gas wrote: »

Hi,

Magic remote i got with TV has stopped working. How can i get a replacement ? or i contact LG directly ?

Hi Roberto_Gas.

Sorry to hear you are having issues with your remote.

Did you email us also earlier and also call on the phone and speak to Stephen?

Have you tried to re pair it to the TV incase it has upaired?
Re-[font=arial, sans-serif]pairing the LG Magic Remote[/font]
Hold the [font=arial, sans-serif]Smart Home and BACK buttons on the Magic Remote Control together for 5 seconds. Point the remote at your Smart TV, then press the Wheel (OK) button. The remote will pair [/font]up, and you'll see a message when it's done.


Depending on how old the remote is it might not be covered under warranty as remotes are not covered by our 6 year guarantee due to wear and tear.

It is very unusual for these remotes to go faulty I have to say.

Let me know your thoughts.

Kenny.

Roberto_gas

Richersounds.ie: DavidS wrote: »

Roberto_gas wrote: »

Hi,

Magic remote i got with TV has stopped working. How can i get a replacement ? or i contact LG directly ?

Hi Roberto_Gas.

Sorry to hear you are having issues with your remote.

Did you email us also earlier and also call on the phone and speak to Stephen?

Have you tried to re pair it to the TV incase it has upaired?
Re-[font=arial, sans-serif]pairing the LG Magic Remote[/font]
Hold the [font=arial, sans-serif]Smart Home and BACK buttons on the Magic Remote Control together for 5 seconds. Point the remote at your Smart TV, then press the Wheel (OK) button. The remote will pair [/font]up, and you'll see a message when it's done.


Depending on how old the remote is it might not be covered under warranty as remotes are not covered by our 6 year guarantee due to wear and tear.

It is very unusual for these remotes to go faulty I have to say.

Let me know your thoughts.

Kenny.

Yes. I have sent email separately to services....what is the process to return the TV ?

Richersounds.ie: DavidS

Roberto_gas wrote: »

Richersounds.ie: DavidS wrote: »

Roberto_gas wrote: »

Hi,

Magic remote i got with TV has stopped working. How can i get a replacement ? or i contact LG directly ?

Hi Roberto_Gas.

Sorry to hear you are having issues with your remote.

Did you email us also earlier and also call on the phone and speak to Stephen?

Have you tried to re pair it to the TV incase it has upaired?
Re-[font=arial, sans-serif]pairing the LG Magic Remote[/font]
Hold the [font=arial, sans-serif]Smart Home and BACK buttons on the Magic Remote Control together for 5 seconds. Point the remote at your Smart TV, then press the Wheel (OK) button. The remote will pair [/font]up, and you'll see a message when it's done.


Depending on how old the remote is it might not be covered under warranty as remotes are not covered by our 6 year guarantee due to wear and tear.

It is very unusual for these remotes to go faulty I have to say.

Let me know your thoughts.

Kenny.

Yes. I have sent email separately to services....what is the process to return the TV ?

Hi Roberto_Gas.

If you could PM me with your address so I can locate you on our system and is the TV a LG 49UM7400?

If you are the same customer as the email customer then I have already emailed you over the details for returning the TV in reply to your emails as the TV is coming up on our 14 day returns policy.
I have also emailed about the replacement remote.

If we can please maybe just keep our correspondence to either email or boards as things can start to get confusing when replying to the same person on many platforms as you could also be getting replies from multiple people as its not the same staff that deal with service as it is that do the sale@Emails and boards forum.

Thanks

Kenny.

The Ritz

Mod Comment


As set out above, it would be better to conclude this matter by email with RS, so ’m closing this thread.

Cheers,

Ritz.