Eir Broadband Cancellation

carmorat

Has anybody experienced any difficulty in cancelling Eir broadband? I recently changed to a different provider and have spent hours on the phone to Eir attempting to cancel. I keep being put on hold and Eir have promised call backs that never occur. I was assured, by Eir, that this service was cancelled as of the end of May. However, I am still receiving bills and the broadband remains active.

Eir have made excuses that I am on an older plan and that they have difficulty accessing my account information. The broadband, provided by Eir, is a mobile hotspot. However, I don't find this to be a viable excuse. After spending hours on the phone, and being promised a call back from cancellations....that NEVER occurs, I am at whits end. I feel that it is theft for a company to not allow a customer to cancel a service when a contract is cancelled and thirty days notice has been given.

If anybody could provide any insight to similar experiences and any method used to finally cancel that would be great. Thanks.

bingus666

Hi, you're not alone! I have the same experience, hours on the phone only to be told the account is an old one & the "cancellation team" will call me - I've only had missed calls from them early in the morning & voiceless voicemails.

I do remember seeing in the T&C's that you can also post a cancellation doc to them but I also saw that due to the covid pandemic, their "customer agents" will not process these as they are all working remotely.

I think I'm gonna post one in anyhow so as to have a date point from when I requested cancellation of the account, make a copy of the signed letter, take a pic of it and get a postage receipt from AnPost.

The whole process is a PITA & only makes me want to NEVER go back to Eir

Let me know if you got any other ideas!

mikeecho

bingus666 wrote: »

Hi, you're not alone! I have the same experience, hours on the phone only to be told the account is an old one & the "cancellation team" will call me - I've only had missed calls from them early in the morning & voiceless voicemails.

I do remember seeing in the T&C's that you can also post a cancellation doc to them but I also saw that due to the covid pandemic, their "customer agents" will not process these as they are all working remotely.

I think I'm gonna post one in anyhow so as to have a date point from when I requested cancellation of the account, make a copy of the signed letter, take a pic of it and get a postage receipt from AnPost.

The whole process is a PITA & only makes me want to NEVER go back to Eir

Let me know if you got any other ideas!

Spend the extra €5 and send it by registered post.

bingus666

mikeecho wrote: »

Spend the extra €5 and send it by registered post.

sure but the point is not to make sure they get it (they probably wont since there's nobody in the office & it'll be returned), but more to log the cancellation attempt on my side...

Ah-Watch

Am I correct in thinking its a bill pay mobile internet dongle and not through the phone line?

Anjunadeep

I went through the nightmare cancellation process and got a cancellation date of July 24th
But I received another bill today with rental period July 9th to Aug 8th.
Am I right to think that the next bill would be my final and will consist of a payment to me for the rental period of July 24th to Aug 8th?

Thanks