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Child account locked out of google

ThumbTaxed · 2020-07-03 09:58:41

Hi there. My son is 11 and loves YouTube. When we set that up we just have not put parental consent on and today he is locked out. As I cant get in to the account i think i cant add parental consent to the account making this a vicious circle really. I cant change date of birth either as verification is needed. Cant ring…

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03-07-2020 10:58am

#1

ThumbTaxed

Registered Users Posts: 377 ✭✭

Join Date: February 2017

Posts: 315

Hi there.

My son is 11 and loves YouTube. When we set that up we just have not put parental consent on and today he is locked out.

As I cant get in to the account i think i cant add parental consent to the account making this a vicious circle really. I cant change date of birth either as verification is needed.

Cant ring Google either.

Help!

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#2 04-07-2020 11:50am
biko

Registered Users Posts: 81,220 ✭✭✭✭

Join Date: July 2005

Posts: 75622

Can you not just start a fresh account?

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#3 08-07-2020 4:34pm
Inquitus

Registered Users Posts: 13,754 ✭✭✭✭

Join Date: January 2005

Posts: 13260

My daughter had this issue, I was able to change her date of birth and validate she was of age by allowing google to charge my debit card with a nominal 0.01c transaction. She was foolishly asked her date of birth by google at some point and put in her true age.

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