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Card Not Working

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  • 11-07-2020 6:20pm
    #1
    radiotrickster
    Registered Users Posts: 882 ✭✭✭


    Hi,

    I got a new card issued last year when my account changed from student to current. I rarely used the card in shops but the couple of times I tried, the pin didn't work. Now the card is being declined online as well. I'm wondering if this is a tech issue on your end or if I need to order a new card?

    Thanks.


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    #2
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi Radiotrickster, thanks for reaching out to us here on Boards.ie. 

    We’re sorry to hear that you’re having difficulties using your card. 

    If you’ve received a text from our card security team recently looking for you to verify a transaction on your account then we’d recommend that you’d follow the instructions provided.

    You can also contact our Card Security Team directly at fpucardsecurity@boi.com or by calling 014885466. 

    Alternatively you can certainly contact our Customer Service Desk directly by logging on to www.365Online.com and select the options ‘Service Desk’ > ‘Ask a Question’ or by calling 0818 365 365 and an advisor would be more than happy to check your card for you and offer further guidance. 

    I hope this information helps. If you’ve any further queries please don’t hesitate to get back in touch with us here, we’ll certainly do our best to help. 

    Thanks, Eve 


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