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UAN from previous deceased owner

  • 15-07-2020 2:45pm
    #1
    mrsberries
    Registered Users, Registered Users 2 Posts: 543 ✭✭✭


    Hi all, I am about to move into my new home which has no broadband. I work from home (like half the country!) but I have been told by eir and vodafone I need to get a UAN before they can proceed. Problem is previous owner is deceased. Their appears to be an active line attached to the house but dont know the phone number. I am going around in circles for two weeks with eir now trying to get it deactivated and broadband set up. Anyone in similar position and have a solution? Many thanks...


Comments

  • #2
    dam099
    Registered Users, Registered Users 2 Posts: 1,122 ✭✭✭dam099


    mrsberries wrote: »
    Their appears to be an active line attached to the house but dont know the phone number.

    Can you plug in a handset and dial another number to see if caller ID will show the number?


  • #3
    mrsberries
    Registered Users, Registered Users 2 Posts: 543 ✭✭✭mrsberries


    Tried this and phone was dead. Not sure how the line is still active but just taking this as gospel from eir.


  • #4
    pwurple
    Closed Accounts Posts: 12,449 ✭✭✭✭pwurple


    Who executed probate for the deceased?

    Ask your solicitor to contact the vendors solicitor and get the UAN from the next of kin, or whoever was selling it to you. They will have the bills, as they should have closed all those contracts and terminated connections etc. It's a number on the top of any phone bill they have.


  • #5
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,727 ✭✭✭GerardKeating


    mrsberries wrote: »
    Their appears to be an active line attached to the house but dont know the phone number.

    Do you know the name of the deceased previous owner, and the phone book?


  • #6
    Ah-Watch
    Registered Users, Registered Users 2 Posts: 1,786 ✭✭✭Ah-Watch


    Eir used to allow you provide your new lease or letter from estate agents to show you’re now the new leaseholder / renter and they’d close down the previous persons account. I’m surprised they didn’t provide this suggestion - maybe they no longer allow it but it is worth asking the question ?


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  • #7
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    ^ This.

    You need to have the existing account declared delinquent so you can start a fresh. This will take a few weeks so be ready for that.


  • #8
    mrsberries
    Registered Users, Registered Users 2 Posts: 543 ✭✭✭mrsberries


    Ah-Watch wrote: »
    Eir used to allow you provide your new lease or letter from estate agents to show you’re now the new leaseholder / renter and they’d close down the previous persons account. I’m surprised they didn’t provide this suggestion - maybe they no longer allow it but it is worth asking the question ?


    Im trying to go down this route. Getting no response from eir over 3 weeks now but luckily I went through switcher.ie so they are helping with follow ups. Such a pain...


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