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Cr Card query; phone number not working

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  • 17-07-2020 10:55am
    #1
    morrough
    Registered Users Posts: 47 ✭


    Hi
    I need to speak to someone urgently about my credit card. I have 2 large payments going through today and I may need my credit limit extended slightly even if only temporarily. The phone number isn’t accepting my ‘1’ for personal customer and ends up hanging up on me. Please revert ASAP
    Thanks


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    #2
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi There, 

    Thanks for getting in touch with us here on Boards.ie. 

    I'm sorry to hear you are experiencing difficulties getting in touch with our Credit Card Team. 

    I have just checked this out, and the number seems to be operating as normal. The team can be contacted directly on 0818 251 251. One of my colleagues will be more than happy to help. 

    Thanks, Aisling


  • Options
    #3
    morrough
    Registered Users Posts: 47 ✭morrough


    Bank of Ireland: Aisling wrote: »
    Hi There, 

    Thanks for getting in touch with us here on Boards.ie. 

    I'm sorry to hear you are experiencing difficulties getting in touch with our Credit Card Team. 

    I have just checked this out, and the number seems to be operating as normal. The team can be contacted directly on 0818 251 251. One of my colleagues will be more than happy to help. 

    Thanks, Aisling

    Hi Aisling
    I tried again and it’s again telling Me that I ‘have not selected a valid option’. Then another voice says ‘A selection has not been detected, the call will now disconnect’ And the call is dropped. Is there an alternative number or can you have someone ring me pls?


  • Options
    #4
    morrough
    Registered Users Posts: 47 ✭morrough


    morrough wrote: »
    Hi Aisling
    I tried again and it’s again telling Me that I ‘have not selected a valid option’. Then another voice says ‘A selection has not been detected, the call will now disconnect’ And the call is dropped. Is there an alternative number or can you have someone ring me pls?

    Hi Aisling- I got through by ringing a different number but you might want to let the bank know there are issues with the 1890 and 0818 numbers.
    Thanks
    Karen


  • Options
    #5
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    morrough wrote: »
    morrough wrote: »
    Hi Aisling
    I tried again and it’s again telling Me that I ‘have not selected a valid option’.  Then another voice says ‘A selection has not been detected, the call will now disconnect’ And the call is dropped.  Is there an alternative number or can you have someone ring me pls?

    Hi Aisling- I got through by ringing a different number but you might want to let the bank know there are issues with the 1890 and 0818 numbers.
    Thanks
    Karen
    Thanks for getting back to us here Karen. 

    I'm happy to hear you were able to get in touch with our Credit Card Team. I will absolutely raise your difficulties with our Support Team to have a look into. 

    Thanks, Aisling


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