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DHL Custom Charges collection Pandemic

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  • 22-07-2020 12:12am
    #1
    Snotty
    Registered Users Posts: 1,298 ✭✭✭


    Has anyone received goods from outside the EU with DHL, have they been collecting custom and duties via the driver?


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    #2
    Darc19
    Registered Users Posts: 3,817 ✭✭✭Darc19


    Snotty wrote: »
    Has anyone received goods from outside the EU with DHL, have they been collecting custom and duties via the driver?

    What would the pandemic have to do with collection of vat and duty?

    Yes they do collect it and you can pay online too.


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    #3
    Snotty
    Registered Users Posts: 1,298 ✭✭✭Snotty


    Darc19 wrote: »
    What would the pandemic have to do with collection of vat and duty?

    Other companies are only collecting online or via phone, the driver isn't taking cash, hence why I asked.


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    #4
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,928 Mod ✭✭✭✭whiterebel


    UPS and An Post are collecting cash. UPS will offer the option of doing it over the phone once they have attempted delivery


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    #5
    banie01
    Registered Users Posts: 16,797 ✭✭✭✭banie01


    Anpost even at my their Limerick City depot are only accepting cash for Customs and handling charges.
    DHL at least send on an advisory text and offer a means of paying the charges online before delivery.
    UPS Drivers are collecting cash but they do at least offer the option of paying by phone too if the driver is so inclined. If not, it's a "failed" delivery and will be redelivered when payment is made.


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    #6
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,928 Mod ✭✭✭✭whiterebel


    Customs actually sent me an email recently advising the charges to be collected on a shipment from the US. I would say it was because it was sent via AddressPal, they had my contact details on it already.


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