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Dell Charging £48

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  • 30-07-2020 1:42am
    #1
    torrevieja
    Registered Users Posts: 1,672 ✭✭✭


    My Laptop is under Warranty Having an issue Connecting to WIfi,

    Went through Everything so he said its not a Hardware Issue but a Software issue Now So the best thing was to Book A Schedule for a Software Repair Service Agent
    Is THis Normal Procedure To Charge even if You have warranty ?


    As your issue is software-related, the fastest way to get help is with our online Software Repair service. With it, you will be able to schedule a one-on-one support session with a Dell certified expert for £48 with a no-fix-no-fee guarantee. Please visit our online store and follow the instructions to get started today!



    Thank you for choosing Dell.


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    #2
    FanadMan
    Registered Users Posts: 3,820 ✭✭✭FanadMan


    They've gone to hell since I left :D

    Why not do a factory reset and see if that fixes it? Make sure to back up your data first.

    Btw - above is what we would suggest when I worked for Dell. But we never charged that sort of money......apart from the cost of the call to tech support. Plus, it was Win 95/98 era so you had to do a clean reinstall from floppy and cd. Some of those calls and callbacks could take up to two hours to get sorted.


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