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Eir mobile can’t receive calls - calls forwarded

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  • 04-08-2020 12:11am
    #1
    Cork981
    Registered Users Posts: 762 ✭✭✭


    Anyone have an issue with Eir not allowing incoming calls from anyone ?

    On investigating it looks like all calls are forwarded to 08557222222.

    I’ve fixed a few family members phones by cancelling all diverts and call forwarding.

    A lot of people around the country reporting the issue on Twitter, search for “eir calls”.

    Seems to be an issue late last week.

    No mention of this from Eir.


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    #2
    YellowBucket
    Closed Accounts Posts: 491 ✭✭YellowBucket


    That's strange. Checked my phone a min ago and diverts are all where I would expect them.


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    #3
    un5byh7sqpd2x0
    Closed Accounts Posts: 1,862 ✭✭✭un5byh7sqpd2x0


    08557222222 Is Eir’s voicemail


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    #4
    Cork981
    Registered Users Posts: 762 ✭✭✭Cork981


    YellowBucket wrote: »
    That's strange. Checked my phone a min ago and diverts are all where I would expect them.

    Few friends I checked with were fine but I’ve seen 5 phones with the issue this weekend.


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    #5
    YellowBucket
    Closed Accounts Posts: 491 ✭✭YellowBucket


    Which divert was set ?

    *21* ? Unconditional ?


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    #6
    slith
    Registered Users Posts: 80 ✭✭slith


    My own number was not affected but there is another number in my account which was.

    What’s the number for? Has Eir said anything about this?
    Cork981 wrote: »
    Anyone have an issue with Eir not allowing incoming calls from anyone ?

    On investigating it looks like all calls are forwarded to 08557222222.

    I’ve fixed a few family members phones by cancelling all diverts and call forwarding.

    A lot of people around the country reporting the issue on Twitter, search for “eir calls”.

    Seems to be an issue late last week.

    No mention of this from Eir.


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    #7
    OldRio
    Registered Users Posts: 6,081 ✭✭✭OldRio


    Wife's phone cannot receive calls. She popped into carphone warehouse who said the problem is with Eir and many people were complaining.


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    #8
    YellowBucket
    Closed Accounts Posts: 491 ✭✭YellowBucket


    Just dial ##21# and it should delete any unconditional call diversion.


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    #9
    slith
    Registered Users Posts: 80 ✭✭slith


    YellowBucket wrote: »
    Just dial ##21# and it should delete any unconditional call diversion.

    But how are these diversions/forwardings getting there in the first place? On iOS there is a setting directly under Settings->Phone->Call Forwarding.

    But the bigger concern is who turned these diversions on, was it a bug in Eir's system, did they get hacked? Did someone accidentally do this?


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    #10
    YellowBucket
    Closed Accounts Posts: 491 ✭✭YellowBucket


    Diversions are setup by your phone sending commands as dialled numbers. They’re actually set on the mobile network switching system (exchange). The phone menus just automate the commands.

    The full list of codes are here : https://en.wikipedia.org/wiki/Unstructured_Supplementary_Service_Data

    It sounds like someone’s running a batch process on Eir’s network to update the voicemail settings and screwed it up, causing a load of people to have their phones unconditionally sent to voicemail.

    It would be a pretty pointless hack as all it’s doing is diverting all your calls to voicemail.

    To setup correctly do the following

    ##21# - removes the unconditional divert setting.

    If your number were 085 XXX XXXX do the following:

    **004* 08X 5 XXX XXXX #

    (The last 7 digits of your mobile number prefixed by 5 is your voicemail box)

    This sets up all the conditional diversion options to that number.
    So that’s divert on busy, on no reply and if your phone is switched off/not in coverage.

    To check your settings just dial *#21# this will show you if there’s any unconditional diversion/forwarding set.


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