Massive Battery Drain - PlayStore Update (Aug 2020) [Merged]

AlmightyCushion

AlmightyCushion wrote: »

I haven't noticed this issue on a pixel 3a for some reason.

Do you have contact tracing turned on in the app?

Heroditas

Apparently Nearform pushed a bad file causing the devices to constantly parse the file.

thebronze14

Mister Vain wrote: »

I thought it was just my phone. I was actually going to buy a new one. I'm glad I read this thread first.

In the same boat, thought it was another phone about to bite the bullet!

shaveAbullock

Heroditas wrote: »

Apparently Nearform pushed a bad file causing the devices to constantly parse the file.

I'm confused, who was at fault?
Nearform or google?
The app is now removed from my phone until I regain confidence in it receiving stable updates.

flazio

And me.
The good news is my factory reset worked in resolving the problem. The bad news is having to sign back into everything and put the phone back how I had it.

tina1040

I have same and thought my 2 year old phone might need replacing.

I can't see where to clear the cache as mentioned earlier. Can anyone point me in the right direction?

tina1040

tina1040 wrote: »

I have same and thought my 2 year old phone might need replacing.

I can't see where to clear the cache as mentioned earlier. Can anyone point me in the right direction?

Depends on the phone and android version. You go to something like settings -> apps -> click the app -> storage -> clear cache or with some phones you can also long hold the app icon -> click app info -> storage -> clear cache.

greasepalm

https://www.newstalk.com/news/covid-tracker-app-hse-working-google-amid-reports-battery-issues-1058201

PhiloCypher

Update : My phones seems to be back to normal, google services is back down to using 1.4% of battery . Even went ahead and reinstalled the covid app .

PhiloCypher

Update : My phones seems to be back to normal, google services is back down to using 1.4% of battery . Even went ahead and reinstalled the covid app .

AlmightyCushion

Deleted User wrote: »

Do you have contact tracing turned on in the app?

Yeah.

AlmightyCushion

AlmightyCushion wrote: »

Yeah.

Do you possibly not have your phone unplugged long enough to notice a battery drain? Or in the opposite sense do you use your phone so much that you wouldn't notice a small increase?

shaveAbullock

greasepalm wrote: »

https://www.newstalk.com/news/covid-tracker-app-hse-working-google-amid-reports-battery-issues-1058201

Mixed signals.
Says it was because of a google update and had nothing at all to do with the COVID app yet clearing the cash for the COVID app and no other is a possible fix.

Was there a flaw in the coding of the app and the google update exposed this?

00sully

Deleting all data from Google services fixed mine. Didn't do this for any other app. Settings> Apps>Google play services>storage>clear storage (delete all)

I did do a mass update of all my apps when I encountered the issue but that didn't help one bit. My phone was felt like it might melt.

00sully

Deleting all data from Google services fixed mine. Didn't do this for any other app. Settings> Apps>Google play services>storage>clear storage (delete all)

I did do a mass update of all my apps when I encountered the issue but that didn't help one bit. My phone was felt like it might melt.

greasepalm

I dont have that tracking app but noticed there was a drain from fully charged at night to about 82% by 10 next day but trying it out as cache was large and apps stopped.

greasepalm

I dont have that tracking app but noticed there was a drain from fully charged at night to about 82% by 10 next day but trying it out as cache was large and apps stopped.

advertsfox

This was driving me mad (Pixel 2 XL), knew it was related to the Covid app and was watching the % drop so fast. Glad it was a simple fix, cheers guys.

LaLa2004

I deleted the Covid app. I emptied the cache on Google Play. I've woken up to an empty battery this morning. Up to Saturday, August 8, the battery would last at least one day. It's a Oneplus 7.

adox

LaLa2004 wrote: »

I deleted the Covid app. I emptied the cache on Google Play. I've woken up to an empty battery this morning. Up to Saturday, August 8, the battery would last at least one day. It's a Oneplus 7.

Make sure it’s Google Play services that you go into.

I cleared the cache and all data as well.

That sorted it for me. Left the Covid app as it was.

OnePlus 6T. Got 38 hours from 90% charge after doing that after having the battery drain problem previously.

Bluefoam

Apparently 86000 people have deleted the Covid App... If so it seems Google have allot to answer for.

They have literally put lives at risk as well as the countries economy by their lack of quality ....

un5byh7sqpd2x0

[Deleted User] wrote: »

That's not the issue, it's a well known global issue with the Covid app.

Source: have a fully up-to-date 3a.

So well known in fact that it has nothing to do with the COVID app, just Play Services

d15ude

Bluefoam wrote: »

Apparently 86000 people have deleted the Covid App... If so it seems Google have allot to answer for.

They have literally put lives at risk as well as the countries economy by their lack of quality ....

weak coding in the irish corona app.
corona apps in other countries are not facing this issue - go figure who is at fault

Magnolia Scrawny Sprinter

Magnolia Scrawny Sprinter wrote: »

So well known in fact that it has nothing to do with the COVID app, just Play Services

It is to do with the Covid app though rather than a particular phone as the post I replied to suggested. If you didn't have the Covid app installed then you don't have the issue.

Bluefoam

d15ude wrote: »

weak coding in the irish corona app.
corona apps in other countries are not facing this issue - go figure who is at fault

Phones in other countries are experienceing the problem.

https://www.reddit.com/r/oneplus/comments/i5yo2s/sudden_battery_issue_on_multiple_oneplus_models/

Bluefoam

Bluefoam wrote: »

Phones in other countries are experienceing the problem.

https://www.reddit.com/r/oneplus/comments/i5yo2s/sudden_battery_issue_on_multiple_oneplus_models/

What other countries are mentioned in that thread?

Bluefoam

Bluefoam wrote: »

Phones in other countries are experienceing the problem.

https://www.reddit.com/r/oneplus/comments/i5yo2s/sudden_battery_issue_on_multiple_oneplus_models/

Fixed now according to this Newstalk article.

https://www.google.com/url?q=https://www.newstalk.com/news/almost-90000-people-delete-covid-tracker-app-battery-issue-1058390&sa=U&ved=2ahUKEwiT-d2LnZDrAhVgURUIHf7OBLwQFjAAegQIAxAB&usg=AOvVaw0wkN9XrwC569ewrtSRHOgT

What process does the government go through when picking the company do make this? Is it who you know kimd of job?

Ger Roe

That's a bad situation - it was the Covid app after all. 86,000 deletions of the app reported.

Glad it's fixed, but a complete shot in the foot at a time when we need absolute confidence in the app.

xtradel

Not sure if my problem is caused by the play/covid issues but over the last week or so my phone will say it has +50% battery and then randomly restarts and says battery empty. When I then plug it in it will say my batteries at 100% after only a few mins charging?

Or is the battery just wonky? Really don't fancy doing a factory reset on it! Its a Huawei Psmart 2019.

shaveAbullock

Ger Roe wrote: »

That's a bad situation - it was the Covid app after all. 86,000 deletions of the app reported.

Glad it's fixed, but a complete shot in the foot at a time when we need absolute confidence in the app.

I have no confidence that further updates will not cause problems.
The app will remain uninstalled until I can get exact details on what happened, who was at fault and what will be done to ensure it does not happen again.

blackbox

Clearing the cache of Google Play Services fixed it for me. Moto G5S.

Thanks

PhiloCypher

Had the problem yesterday, cleared the cache ,deleted the covid app but that night google play services still said it was using 30% of battery in settings so I went to bed and hoped for the best . This morning everything seemed to be back to normal , google play services was back down to only using 1 or 2% battery , I even redownloaded the covid app with no recurrence of the drain .

Inquitus

This has been driving me mad past few days! I have cleared the cache and reinstalled the covid tracker, fingers crossed!

Mister Vain

Make sure you clear the data as well. Clearing the cache is not enough.

bidiots

Mister Vain wrote: »

Make sure you clear the data as well. Clearing the cache is not enough.

It seems to be enough for a lot who have posted here....

Purgative

Battery was flat this morning (unusual). I just cleared the cache and now seems fine, still at 90%.

Mister Vain

bidiots wrote: »

It seems to be enough for a lot who have posted here....

It made no difference on mine. I cleared the data today and now its back to normal.

Inquitus

All is back to normal on mine now, thankfully, that was a major cockup by Google and/or Covid tracker!

shaveAbullock

They still seems reluctant to explain what happened. As soon as this info is available I can consider reinstalling the app.

I use an android phone, I have no choice but to use google software to use this phone.
If Google was at fault it changes nothing for me if I reinstall the COVID app.

If NearForm are at fault I will take into consideration what they did wrong before reinstalling.

Mister Vain

Mister Vain wrote: »

Make sure you clear the data as well. Clearing the cache is not enough.

It is enough

Mister Vain

6 wrote: »

It is enough

I guess its just mine then. I cleared the cache and it make no difference.

Purgative

shaveAbullock wrote: »

They still seems reluctant to explain what happened. As soon as this info is available I can consider reinstalling the app.

I use an android phone, I have no choice but to use google software to use this phone.
If Google was at fault it changes nothing for me if I reinstall the COVID app.

If NearForm are at fault I will take into consideration what they did wrong before reinstalling.

I'd implore anyone that has deleted the app to reinstall it. 1.6M people have registered for it ATM. As a percentage of eligible population, that is huge. Especially when compared to the clusterfeck that is the UK's effort.

I hope it is of use to the people that need it.

shaveAbullock

Purgative wrote: »

I'd implore anyone that has deleted the app to reinstall it. 1.6M people have registered for it ATM. As a percentage of eligible population, that is huge. Especially when compared to the clusterfeck that is the UK's effort.

I hope it is of use to the people that need it.

I'd implore those responsible for this cock up to come clean.
It worries me that they are not transparent with the users.

Mr E

Jesus it was a technical hiccup. Take off the tinfoil hat and reinstall it.

shaveAbullock

Mr E wrote: »

Jesus it was a technical hiccup. Take off the tinfoil hat and reinstall it.

I don't believe it is any kind of conspiracy.
I'm worried about the level of incompetence and disregard for the user. A simple explanation on what happened would alleviate this worry.

PhiloCypher

I reinstalled the covid app 3 days ago and have had no recurrence, if that puts anybodies mind at ease .

The Black Oil

Was at 94% last night when I put it (LG V20) into flight mode. 40% this morning.

The Black Oil

The Black Oil wrote: »

Was at 94% last night when I put it (LG V20) into flight mode. 40% this morning.

What app(s) does your phone say used up that battery?

testarossa40

Deleted User wrote: »

What app(s) does your phone say used up that battery?

And did you clear Google Play Services Cache??

The Black Oil

Deleted User wrote: »

What app(s) does your phone say used up that battery?

testarossa40 wrote: »

And did you clear Google Play Services Cache??

Aye, I cleared the cache on the day this thread was posted.

I was awake before 5am this morning, battery was down to 63% from over 90 when I put it into flight mode. There was a note on it yesterday about Outlook and later WhatsApp about the battery. I had a look when I was up on at the crack of dawn and it said Food Tribe 7% and a few others like Garmin Connect were 1%. I'll see how it fares tonight.

Cleared the cache again earlier.