Virgin 1Gb now available.

degsie

deravarra wrote: »

There is an annual subscription - about 50 euro I think - to set up as a server.

What are you spending €50 on? PlexPass?

schmoo2k

degsie wrote: »

What are you spending €50 on? PlexPass?

The free tier will be fine for what the op is doing.

tusk

Upgraded to this a couple of weeks ago. It's great. Absolutely no problems whatever. With generally 4 kids and two adults either playing games it streaming a lot of the time concurrently.

RandR

Hi all,
Ordered Monday as out of contract and haggled for 1gb bundle. Unit arrived next day, Tuesday. I did bare bones setup with no extra config or hardware. Getting 950 down + 50 up on cat 6 ethernet and 320'ish on wifi on phone.
So far, so good.

sticker

RandR wrote: »

Hi all,
Ordered Monday as out of contract and haggled for 1gb bundle. Unit arrived next day, Tuesday. I did bare bones setup with no extra config or hardware. Getting 950 down + 50 up on cat 6 ethernet and 320'ish on wifi on phone.
So far, so good.

Same here - I had a sparks in this evening dropping a line from attic out the front of house to the sitting room. Still a bit of tuning to be done, but when setup I'll have the 1 gig line downstairs too.

irishgeo

think of cancelling and getting ftth 500/50mb for less than im paying for 350mb with vm

Mister Gooey

irishgeo wrote: »

think of cancelling and getting ftth 500/50mb for less than im paying for 350mb with vm

Thats what I did.

allanroche

RandR wrote: »

Hi all,
Ordered Monday as out of contract and haggled for 1gb bundle. Unit arrived next day, Tuesday. I did bare bones setup with no extra config or hardware. Getting 950 down + 50 up on cat 6 ethernet and 320'ish on wifi on phone.
So far, so good.

Ordered almost 4 weeks ago and still waiting :mad:

FaganJr

allanroche wrote: »

Ordered almost 4 weeks ago and still waiting :mad:

Jesus, I'm over 2 weeks, if I'm waiting another week, I'll cancel!
Are you getting charged for that?

Cuddlesworth

deravarra wrote: »

Oh I know. I queried it with Siro, and they said that the reason why I couldnt be connected was that I refused them to dig where they needed. I said that I refused because I was told there was no guarantee that I could get the 1gig downloads.

The pre install group mentioned that they would have to connect to a point about 75 metres away, and this was the reason they were not confident about reaching maximum speeds. Siro responded to this and said they can connect to points 250 metres away and get the speeds.

Still not 100% confident about going ahead, because the driveway was done with patterned concrete - meaning any dig would need a substantial fix afterwards (and costly to get back to the original look) and the original driveway install could have crushed ducting which would make it nigh on impossible to get a pull through - meaning more digging!

If your already serviced by Virgin coaxial, digging up and repairing your driveway seems doesn't seem to give any real ROI for the fiber install.

RandR

allanroche wrote: »

Ordered almost 4 weeks ago and still waiting :mad:

I ordered through the VM loyalty team. Took a 40 min wait and 10 min conversation on phone. Probably too late to be of help to you but might help other existing customers looking to upgrade.

allanroche

FaganJr wrote: »

Jesus, I'm over 2 weeks, if I'm waiting another week, I'll cancel!
Are you getting charged for that?

No charge until the router is actually provisioned and you start using the service I'm told. My order keeps getting reprocessed but they never send the equipment and when I call they just reprocess the order.

RandR wrote: »

I ordered through the VM loyalty team. Took a 40 min wait and 10 min conversation on phone. Probably too late to be of help to you but might help other existing customers looking to upgrade.

Did you ring up specifically about it or were you looking to leave? Did you have any issues with it?

RandR

allanroche wrote: »

No charge until the router is actually provisioned and you start using the service I'm told. My order keeps getting reprocessed but they never send the equipment and when I call they just reprocess the order.



Did you ring up specifically about it or were you looking to leave? Did you have any issues with it?[/quote

I was out of contract and thinking about leaving so whatsapped and then rang to see what they could do.
Got the bundle and have had no trouble so far, mind you I only got it yesterday.

allanroche

Thanks a million, I'm on hold now... again.

ferdinand5

Hi guys

I wouldnt be the most technology savvy so I'm hoping for some assistance/guidance.

Currently with Sky Fibre and receive speed of about 14mbs over wifi, even connected via cable doesnt improve it too much say maybe 17mbs. My wife is about to start a new job that will mean the 2 of us will be working from home and obviously i'm very concerned over the speed so I've been looking into this offer.

If it is advertised as 1gb, I assume that this would be a massive upgrade on what i currently have. I've noticed some people are having problems with it connected over wifi - would there be a substantial drop off over wifi that I could end up with a worse download speed than i currently have?

Living in a standard 3 bed house in Dublin so hoping there arent many blockages around the house that could interfere with the signal travelling around the house.

Is moving the location of your phone line access point an option for Virgin to do it? Currently have our out by the front door in a hallway but if we moved it to the sitting room where we have a desk set up it would at least guarantee one of us a wired connection.

I'm lost in trying to understand how some people have set up their networks.

Thanks for the help

dam099

ferdinand5 wrote: »

Hi guys

I wouldnt be the most technology savvy so I'm hoping for some assistance/guidance.

Currently with Sky Fibre and receive speed of about 14mbs over wifi, even connected via cable doesnt improve it too much say maybe 17mbs. My wife is about to start a new job that will mean the 2 of us will be working from home and obviously i'm very concerned over the speed so I've been looking into this offer.

If it is advertised as 1gb, I assume that this would be a massive upgrade on what i currently have. I've noticed some people are having problems with it connected over wifi - would there be a substantial drop off over wifi that I could end up with a worse download speed than i currently have?

Living in a standard 3 bed house in Dublin so hoping there arent many blockages around the house that could interfere with the signal travelling around the house.

Is moving the location of your phone line access point an option for Virgin to do it? Currently have our out by the front door in a hallway but if we moved it to the sitting room where we have a desk set up it would at least guarantee one of us a wired connection.

I'm lost in trying to understand how some people have set up their networks.

Thanks for the help

Your current WiFi is probably not performing to its optimum as at those rates WiFi and Ethernet should be about the same (both are limited by your internet connection which is presumably Fibre to the Cabinet only).

You wont get the full 1Gb over Wifi without some serious investment in routers and probably new client devices but with either the Virgin router or affordable 3rd party routers/mesh points you should get 100Mbps-400Mbps over WiFi unless you have some serious interference/blocking going on and wired close to the full 1Gbps.

Virgin dont the use the phone line (are you in a Virgin area) so they will have to run a new point unless you already have a point (like a cable TV one) somewhere already. They are usually quite accommodating about bringing it in to a suitable location.

schmoo2k

Rattlehead_ie wrote: »

Modem/Bridge Mode available straight away. I had this active on my connection with the previous Hub.
GUI, is the same I see very little if any difference. Cant change away from the default 192.168/16 subnet, cant change DNS. It is all very much the same.

I need to do some work and wont get a chance to test till later, however quick speedtest and browsing feels smoother, no little pauses or hangups, but could be a placebo affect.

Can anyone recommend a router with gigabit switch support to use with the VM hardware in modem / bridge mode?

La Haine

I’ve been getting inexplicable drops in WiFi connection since I installed the 1Gig router.

Rang Tech Support today and explained the issue. He ran some tests at his end and couldn’t see a problem with the incoming connection. And the output was as expected in the house.

Anyway, he suggested that the box may have got bashed around in transit and has now organised for a new one to be sent out in the next day or two.

I’ve an awful feeling that the new box won’t fix the intermittent dropping of the signal but! 😬

Cuddlesworth

ferdinand5 wrote: »

Currently with Sky Fibre and receive speed of about 14mbs over wifi, even connected via cable doesnt improve it too much say maybe 17mbs. My wife is about to start a new job that will mean the 2 of us will be working from home and obviously i'm very concerned over the speed so I've been looking into this offer.

If it is advertised as 1gb, I assume that this would be a massive upgrade on what i currently have. I've noticed some people are having problems with it connected over wifi - would there be a substantial drop off over wifi that I could end up with a worse download speed than i currently have?

Living in a standard 3 bed house in Dublin so hoping there arent many blockages around the house that could interfere with the signal travelling around the house.

Is moving the location of your phone line access point an option for Virgin to do it? Currently have our out by the front door in a hallway but if we moved it to the sitting room where we have a desk set up it would at least guarantee one of us a wired connection.

I'm lost in trying to understand how some people have set up their networks.

You don't have sky fiber at 14mbps. You have ADSL, which they sold as "Fiber to the Cab".

If Virgin services are in your area, they offer a product in which ADSL can't compete.

The lowest package would be more then sufficient for your needs(250mb/25mb). In a 3 bed house, wireless should be functional.

Virgin uses the coaxial cables, what people would commonly associate with TV. If you don't have a install point, the installer will put it where you want, within reason.

allanroche

La Haine wrote: »

I’ve been getting inexplicable drops in WiFi connection since I installed the 1Gig router.

Rang Tech Support today and explained the issue. He ran some tests at his end and couldn’t see a problem with the incoming connection. And the output was as expected in the house.

Anyway, he suggested that the box may have got bashed around in transit and has now organised for a new one to be sent out in the next day or two.

I’ve an awful feeling that the new box won’t fix the intermittent dropping of the signal but! ��

Hopefully for your sake it is the box or just teething problems with the roll-out. Keep us posted though.

I love how you're on to your second box and I can't even get one 😂

Rattlehead_ie

So after some more testing and prolonged usage with phones/PCs and some other equipment, there is something definitely not 100% right with using the 5Ghz on the new modem, that's not putting the blame on the RF side of things. 2.4 seems rock solid and gives a much smoother overall performance than the 5Ghz as well as the older white Hub3. Time for some more advanced "tinkering"

simes_pep

schmoo2k wrote: »

Can anyone recommend a router with gigabit switch support to use with the VM hardware in modem / bridge mode?

I use a Cisco RV340 (however I am not using the Dual WAN capability or USB 4G modem), but you do get 4 LAN ports (1 can be used as a DMZ if you wish)
Getting 950Mbps down and 50Mbps up through it over Ethernet cable, with the VM 1Gb device in Modem Mode (after a technician call to replace the wall filter - only a new in-line filter supports the 1Gb service!)

There is also the Unifi USG - this would work well if you had their AP as well.

Looking at the Unifi AP HD as my Edimax Pro WAP1750 doesn't seem to get beyond 480Mbps on the 5GHz band. It is a AC1750, with 1300 on the 5GHz and 450 on the 2.4GHz (but a 801.11n device only sees 300Mbps connection, and a throughput of 150Mbps).

schmoo2k

Do we think the modem mode will fix the gaming and drops that seem to common?

I setup my WRT 1900AC but forgot its not 1GB switch...

La Haine

I have the Router downstairs under the tv and am working upstairs on my MacBook connected to WiFi and getting fairly decent speeds 720 down and 50 up.

However, when I log into Virgins internet control panel I'm getting this "Your home network has a few problems" and then this red warning triangle beside "Checking Wifi Signal"....


Can't seem to find anything online about that warning - any of you guys come across it or have any ideas?

As mentioned yesterday - I'm having a new 1GIG box delivered today to replace the one I have as a possible fix for it dropping wifi signal intermittently.

CoBo55

La Haine wrote: »

I have the Router downstairs under the tv and am working upstairs on my MacBook connected to WiFi and getting fairly decent speeds 720 down and 50 up.

However, when I log into Virgins internet control panel I'm getting this "Your home network has a few problems" and then this red warning triangle beside "Checking Wifi Signal"....


Can't seem to find anything online about that warning - any of you guys come across it or have any ideas?

As mentioned yesterday - I'm having a new 1GIG box delivered today to replace the one I have as a possible fix for it dropping wifi signal intermittently.

Reading about the problems people are having I’d leave it alone.

schmoo2k

Yea I am cancelling my upgrade ATM, at least the 500 was more stable for gaming.

schmoo2k

So it turns out you can't cancel the upgrade an revert to the previous package so had to cancel all Virgin Media services... Gives me 30 days to find an alternative.

Cuddlesworth

Edit:Virgins Hub 4.0 is not wifi 6 enabled.

Wifi6 is super new, so much that its not even a ratified standard right now. They are still working on it.

So its really unusual that Virgin are basically handing out Wifi6 routers right now. If you having drop outs, I'd suggest starting with a driver update for your systems wifi if available. I've seen a ton of issues in the enterprise space with interactions between wifi6 and Intel/Broadcom chips, to the point where we disabled it globally.

allanroche

Cuddlesworth wrote: »

Wifi6 is super new, so much that its not even a ratified standard right now. They are still working on it.

So its really unusual that Virgin are basically handing out Wifi6 routers right now. If you having drop outs, I'd suggest starting with a driver update for your systems wifi if available. I've seen a ton of issues in the enterprise space with interactions between wifi6 and Intel/Broadcom chips, to the point where we disabled it globally.

This is true, I personally think WiFi6 it's too early to be rolling out to consumers just yet. A decent 5 GHz access point set to a good band/channel will easily get you 400 Mb down.

Joey321

My advice for anyone thinking of upgrading is don't do it until virgin inproves their customer service, if you have issues with this it will be virtually impossible to to contact them at the moment, so if your happy with your service at the moment don't upgrade as virgin are a complete nightmare to deal with at the moment, as someone said already they seem to want to give EIR a run for their money for worst customer service. Just my taught on this and from my experiences in the last few months trying to contact them. So beware before you do anything at this time.

deravarra

schmoo2k wrote: »

So it turns out you can't cancel the upgrade an revert to the previous package so had to cancel all Virgin Media services... Gives me 30 days to find an alternative.

I cancelled. You have a cooling off period.

deravarra

Cuddlesworth wrote: »

Wifi6 is super new, so much that its not even a ratified standard right now. They are still working on it.

So its really unusual that Virgin are basically handing out Wifi6 routers right now. If you having drop outs, I'd suggest starting with a driver update for your systems wifi if available. I've seen a ton of issues in the enterprise space with interactions between wifi6 and Intel/Broadcom chips, to the point where we disabled it globally.

Where are you seeing that VM are handing out WiFi 6 routers?

ITV2

schmoo2k wrote: »

So it turns out you can't cancel the upgrade an revert to the previous package so had to cancel all Virgin Media services... Gives me 30 days to find an alternative.

I did get the 1gb modem, which never worked (modem not provisioned when sent out) I cancelled the service and went back to the 500mb service and got a 50% discount for 6 months. I asked about what to do with the 1gb modem? .. Bin it was the answer due to covid19 restrictions.

sticker

Honestly speaking after a week of use, I have never got below 850 down and 50 up.

Works fine here...

I have brought my hard gig line down to the front room now via along the outdoor gutter and getting 750+ there.

FYI - CAT6A did not work - Modem didnt like it so switched the end ethernet points to CAT6.

I've ordered a new gig switch to carry the bigger signal to devices in the room.

As a matter of interest, is it worth my while to order new ethernet lines or would a standard line carry the max signal without any issue?

Thanks

Cuddlesworth

deravarra wrote: »

Where are you seeing that VM are handing out WiFi 6 routers?

My mistake, I had thought from earlier posts in this thread that the 4.0 modem was Wifi6. A quick googles shows me its only 3x3 Mimo Wifi5.

CoBo55

Does the new modem have a usb port?

simes_pep

CoBo55 wrote: »

Does the new modem have a usb port?

No - just 4 Ethernet ports, 2 Telephone ports, Cable connection, Power port.
ON/OFF switch and a Factory Reset hole to a recessed button.

Sheep Shagger

Does anyone know if Virgins 1G BB have contention (as in are you sharing the pipe with neighbours) as we were told with Eir's you are not.

Keith186

Anyone elses hub stop working a short while ago?

Received the text below a few minutes after.

Mine was going well for the first few days but started getting banding/spikes in online games recently, hopefully this is a fix for it.


Hi There, To get your service going, power off your Virgin Media equipment for 1 minute. Turn back on and allow 1 hour for installation to complete. Thank you.
Got questions? WhatsApp us at virginmedia.ie/whatsapp

Tempora

Sheep Shagger wrote: »

Does anyone know if Virgins 1G BB have contention (as in are you sharing the pipe with neighbours) as we were told with Eir's you are not.

I highly doubt that Eir's network is designed to deliver 1Gbps to every customer simultaneously. Such a design would be prohibitively expensive.

bren2001

How do I put the hub into modem mode? I can't see the option on the settings page.

CoBo55

bren2001 wrote: »

How do I put the hub into modem mode? I can't see the option on the settings page.

Are you broadcasting horizon free or whatever it's called? That needs to be disabled.
You also need to be on an ipv4 ip address not dslite.
Both require a call to VM to be sorted and a hub reset done properly will give you the modem mode option.

ED E

Tempora wrote: »

I highly doubt that Eir's network is designed to deliver 1Gbps to every customer simultaneously. Such a design would be prohibitively expensive.

Its inherently not. Even at 30 customers at 150Mb only you're selling 4500 where you have 2400 total capacity. Both networks are contended and sales telling you otherwise is downright lies (though they may not understand what theyre saying).

babelfish1990

Sheep Shagger wrote: »

Does anyone know if Virgins 1G BB have contention (as in are you sharing the pipe with neighbours) as we were told with Eir's you are not.

The copper coax access network used by Virgin is contended, although the peak speed is higher than VDSL, so depending on how many are sharing the cable, users in many areas may not notice. In the case of Fibre-to-the-cabinet (FTTC/VDSL), it is true that the access line between your home and the Eir Fibre cabinet is not shared - so it is technically true to say that the access network is uncontended. Every house has their own dedicated cable pair.

Paradoxically, Eir fibre-to-the-home FTTH, does introduce contention in the access network - as do other FTTH consumer networks, although the speeds are likely to be large enough (1Gbps-10Gbps), that it is unlikely to be an issue for any domestic users. Eir offer dedicated uncontended fibres, just as they did with copper lines - but these are more expensive and are generally only used by large businesses who require them.

Beyond the cabinet, All Fibre backhaul networks connecting to the Internet are contended at some point.

Contention does not necessarily give rise to congestion - particularly in backhaul networks where the demands of large numbers of users are averaged out. It is also easy for an operator to ramp up capacity in backhaul - usually by remote command from their management centre - whereas increasing capacity in the access network requires major investment.

TheDoc

Cuddlesworth wrote: »

Is that speed test cabled or wifi? It could just be interference from your neighbours bringing down the wifi speeds. Would match up with the "drops" too.

That’s WiFi

TheDoc

Have decided to opt against 1gb and stick with my 500mb package for another year. Reading and hearing too many problems. Already have issues that have crept in since lockdown on my 500mbps so don’t want to contend with those plus early adoption.

Sockman1979

Had technicians out on Friday.. changed some cables outside the house and inside cable changed, did speed test while there and all looked great, they split the network into separate ones for 5 and 2.4, speeds good on WiFi for the 5ghz network, absolutely nothing working on the 2.4, ring security camera now useless as it wo t connect to 5ghz. Tried factory resetting the router yesterday and still not working.. the technician let slip that they heard the range on the WiFi wasn’t as good as the old router.. no idea what to do now

allanroche

Sockman1979 wrote: »

Had technicians out on Friday.. changed some cables outside the house and inside cable changed, did speed test while there and all looked great, they split the network into separate ones for 5 and 2.4, speeds good on WiFi for the 5ghz network, absolutely nothing working on the 2.4, ring security camera now useless as it wo t connect to 5ghz. Tried factory resetting the router yesterday and still not working.. the technician let slip that they heard the range on the WiFi wasn’t as good as the old router.. no idea what to do now

Can't recommend modem mode / your own router enough if you can afford it. The hubs are generally garbage.

simes_pep

Sockman1979 wrote: »

Had technicians out on Friday.. changed some cables outside the house and inside cable changed, did speed test while there and all looked great, they split the network into separate ones for 5 and 2.4, speeds good on WiFi for the 5ghz network, absolutely nothing working on the 2.4, ring security camera now useless as it wo t connect to 5ghz. Tried factory resetting the router yesterday and still not working.. the technician let slip that they heard the range on the WiFi wasn’t as good as the old router.. no idea what to do now

First thing is to get your own Wireless Access Point - the Unifi AP AC Pro as a minimum or the AP AC HD if you want to fully realise your 1Gb connection.
(There are also good Cisco units - but a bit more involved to setup)

I would recommend the Edimax Pro WAP1750 I have, but it is a bit old now, circa 2015, and Wave 1 AC technology - investing today should be Wave 2.

This will give you good 2.4GHz and 5GHz performance for mulitple clients, such as your cameras, which you can isolate on the 2.4 band, and then 'bandsteer' every other capable device to the 5GHz band.

If in time, you may want to introduce your own router and move the VM equipment to just 'Modem Mode'.

Sockman1979

allanroche wrote: »

Can't recommend modem mode / your own router enough if you can afford it. The hubs are generally garbage.

I’ll wait and see, got through on WhatsApp and they’re sending a new router.. if that doesn’t work I’ll go the modem and my own router way