Virgin 1Gb now available.

allanroche

sticker wrote: »

I was running 950+ down for 2 weeks since 1 gig was setup with same setup!

Excellent, I'm having similar issues with my upload running at 35-35Mb most of the time and downloads varying wildly. I have a case open with VM at the moment and they're insisting it's a line issue and are sending out an engineer next Tuesday.

sticker

allanroche wrote: »

Excellent, I'm having similar issues with my upload running at 35-35Mb most of the time and downloads varying wildly. I have a case open with VM at the moment and they're insisting it's a line issue and are sending out an engineer next Tuesday.

I have a new 1 gig line ethernet coming tomorrow, gonna use this and if it fails to improve I will be insisting an engineer comes out to...

Thanks

allanroche

sticker wrote: »

I have a new 1 gig line ethernet coming tomorrow, gonna use this and if it fails to improve I will be insisting an engineer comes out to...

Thanks

It's hardly coincidence that we're both having very similar issues. Maybe you should contact them and state your case for an engineer, they seem to know very little about the new hub. I informed them about the reset button leading to the UPC login screen and it came as a shock to the rep on the call.

KildareP

sticker wrote: »

I was running 950+ down for 2 weeks since 1 gig was setup with same setup!

You cannot guarantee anything with a VPN running.

Could be Nord struggling to maintain sufficient uplink to you. Both ourselves and the UK have effectively reintroduced almost mandatory working from home over the last week or so which could be placing additional strain on Nord's servers.

They could be deliberately throttling you if you're using excessive resources due to the faster broadband.

If you can't/won't test without VPN then there is nothing Virgin or anyone else can do. In fact, Virgin won't even entertain you once a VPN is involved.

sticker

allanroche wrote: »

It's hardly coincidence that we're both having very similar issues. Maybe you should contact them and state your case for an engineer, they seem to know very little about the new hub. I informed them about the reset button leading to the UPC login screen and it came as a shock to the rep on the call.

Agreed 100%. Support is dire. Best bet is WhatsApp for quick reply.

I wonder if its location related, I'm in Clonee, Where are you based?

sticker

KildareP wrote: »

You cannot guarantee anything with a VPN running.

Could be Nord struggling to maintain sufficient uplink to you. Both ourselves and the UK have effectively reintroduced almost mandatory working from home over the last week or so which could be placing additional strain on Nord's servers.

They could be deliberately throttling you if you're using excessive resources due to the faster broadband.

If you can't/won't test without VPN then there is nothing Virgin or anyone else can do. In fact, Virgin won't even entertain you once a VPN is involved.

It turned out that when I bought Nord VPN all was fine but Outlook refused to send/receive - regardless of multiple times trying to fix with Nord support. I now only running Nord on browser but I might uninstall and remove widget from Chrome and see if it makes a difference. All the same, it was fine for 2 weeks with nord in place and then the huge speed dropoff...

sticker

KildareP wrote: »

You cannot guarantee anything with a VPN running.

Could be Nord struggling to maintain sufficient uplink to you. Both ourselves and the UK have effectively reintroduced almost mandatory working from home over the last week or so which could be placing additional strain on Nord's servers.

They could be deliberately throttling you if you're using excessive resources due to the faster broadband.

If you can't/won't test without VPN then there is nothing Virgin or anyone else can do. In fact, Virgin won't even entertain you once a VPN is involved.

Sweet Jumpin Jaesus - I uninstalled Nord VPN and removed Nord from Chrome widgets...



Uh... Thanks!

jeffk

I have a VPN and their programme speeds are CRAP 23-110 or so

I messed around with other vpn client software, even the built in one with windows and hit 500 or so (on up to 500)

Other option is exclude stuff you need for fast connection, or even turn if off if you wanted to speed test your real speeds

sticker

I just asked Nord for a full refund...

jeffk

sticker wrote: »

I just asked Nord for a full refund...

Why?

Did you think youll get full speed with a VPN?

If you realize its a miracle if you do, then go to Wevpn, half the price of Nord a month, stick to monthly so can cut your losses if issues etc

KildareP

You're not going to get gigabit speeds through any VPN provider.
Very few online servers will serve you at anything even close to gigabit speeds, never mind VPN!


You should only VPN the traffic that actually needs to go via the VPN, everything else should go straight out online.

deravarra

After cancelling the 1 gig order some weeks back, I get an email today suggesting that my broadband order was being pushed through and that I would have other services cancelled today.
Do this shower actually know what they are doing?

ED E

sticker wrote: »

I just asked Nord for a full refund...

This is the problem ISP support will be dealing with most for the next 5-10yrs. Gigabit is miles ahead of the general consumer.

Rattlehead_ie

So since upgrading to the newer modem. I have had significant issue with the WiFi experiencing random drop offs with what looked to be a DNS issue. However, even when manually set DNS on NIC it still happens. Cabled up....no issues. Thought maybe it was a client side NIC problem but then with more use other devices at home experienced the same. I was able to reduce the amount of drop offs by changing both 2.4/5GHz to lower channel spacing 20/40 respectively but issues still remained. Left Modem in router mode and attached a pure AP to it and havent had a single drop off and performance is fine. It would seem this modem is capable of doing the job either in modem mode as some usually do or as a router doing NAT,routing and other features, however fails when comes to wireless it fails.
Moral of story. Use bridge "modem mode" or get an AP.

shootermacg

Rattlehead_ie wrote: »

So since upgrading to the newer modem. I have had significant issue with the WiFi experiencing random drop offs with what looked to be a DNS issue. However, even when manually set DNS on NIC it still happens. Cabled up....no issues. Thought maybe it was a client side NIC problem but then with more use other devices at home experienced the same. I was able to reduce the amount of drop offs by changing both 2.4/5GHz to lower channel spacing 20/40 respectively but issues still remained. Left Modem in router mode and attached a pure AP to it and havent had a single drop off and performance is fine. It would seem this modem is capable of doing the job either in modem mode as some usually do or as a router doing NAT,routing and other features, however fails when comes to wireless it fails.
Moral of story. Use bridge "modem mode" or get an AP.

Yeah their Hub 3 is terrible too, I've just ordered a better router and will be running the hub in modem mode.

La Haine

Rattlehead_ie wrote: »

So since upgrading to the newer modem. I have had significant issue with the WiFi experiencing random drop offs with what looked to be a DNS issue. However, even when manually set DNS on NIC it still happens. Cabled up....no issues. Thought maybe it was a client side NIC problem but then with more use other devices at home experienced the same. I was able to reduce the amount of drop offs by changing both 2.4/5GHz to lower channel spacing 20/40 respectively but issues still remained. Left Modem in router mode and attached a pure AP to it and havent had a single drop off and performance is fine. It would seem this modem is capable of doing the job either in modem mode as some usually do or as a router doing NAT,routing and other features, however fails when comes to wireless it fails.
Moral of story. Use bridge "modem mode" or get an AP.

What’s an ap?

deravarra

La Haine wrote: »

What’s an ap?

access point

deravarra

BigMoose wrote: »

Thanks for posting this. I realise this is going a bit off topic, but there's been some great info in this thread about various mesh systems. I am a virgin 500 customer considering 1Gb to keep it on topic

I live in a 3 story house with the VM connection in the living room and my office on the top floor at the back of the house. Currently have a pair of Asus RT-AC67U's in a mesh, one in the living room with the VM hub in modem mode and the other on the top floor in my office. These are only dual band so either use the 5Ghz band for devices and backhaul, or I use a powerline adaptor for backhaul. That is only AV2 600Mbs, so I get about 70Mbs down and 50Mbs up from a wired laptop upstairs. When using wifi backhaul I get about -57dBm signal strength (which it says is great) and around 350Mbs download from the wired laptop which is grand but the latency isn't consistent. Zoom calls can be a disaster with wifi backhaul, which I dont know if its caused by the shared 5Ghz band or general interference. For comparison, in the living room on a wifi iphone I get a fairly consistent 450-490Mbs download speedtest when stood close to the router. The iphone gets max around 200Mbs down over wifi upstairs when using wifi backhaul which isn't surprising.

Would folk think a tri band mesh with a dedicated band for backhaul would be better or just as likely to get interference? Maybe a 3 node setup, one on each floor, would help. I could look at G.hn powerline kit, but dont think it's worth the investment, esp if I do up the VM connection to 1Gb. Else it's find someone willing to install a long cat6, which could be a messy job...

After much deliberation and looking at much of the posts here re: mesh systems, I eventually went for an Orbi RBK53S and have improved the speeds throughout the whole house!
Some folks on this thread were adamant that there was no way you could get full download speeds over wifi.
Well, this proves otherwise.
I am paying for 500 mbps. On my PC - connected via wifi - I am getting up to 520 mbps!

BigMoose

deravarra wrote: »

After much deliberation and looking at much of the posts here re: mesh systems, I eventually went for an Orbi RBK53S and have improved the speeds throughout the whole house!
Some folks on this thread were adamant that there was no way you could get full download speeds over wifi.
Well, this proves otherwise.
I am paying for 500 mbps. On my PC - connected via wifi - I am getting up to 520 mbps!

Thanks for the update. I’m leaning towards a pair of these too after much deliberation. I can always add a third for the middle floor later if needed. I’m slightly concerned that our robot hoover and ring doorbell both struggle to connect to 2Ghz WiFi when it’s the same SSID as the 5Ghz but I’ve read you can force Orbi’s to separate the networks if I really need to.

LoGiE

deravarra wrote: »

After much deliberation and looking at much of the posts here re: mesh systems, I eventually went for an Orbi RBK53S and have improved the speeds throughout the whole house!
Some folks on this thread were adamant that there was no way you could get full download speeds over wifi.
Well, this proves otherwise.
I am paying for 500 mbps. On my PC - connected via wifi - I am getting up to 520 mbps!

Glad that you've gotten a good result! My Orbi setup has been solid for 2 years maxing out my 500/50 connection across the entire house. On the 1Gb package my phone will hit 650Mbps / 51Mbps over Wifi and when Wifi 6 is ratified and I have a few more devices cable of using Wifi 6 I'll think about an upgrade.

The really sad part is that netgear have a Orbi Tri-Band Cable Modem Router availble (CBR40) that would likely resolve a lot of customer issues reported with the 'Super' Hubs. C'est la vie as they say...



Getting this to my Macbook Pro in the same room as an ORbi Satallite

TheDoc

deravarra wrote: »

After much deliberation and looking at much of the posts here re: mesh systems, I eventually went for an Orbi RBK53S and have improved the speeds throughout the whole house!
Some folks on this thread were adamant that there was no way you could get full download speeds over wifi.
Well, this proves otherwise.
I am paying for 500 mbps. On my PC - connected via wifi - I am getting up to 520 mbps!

Appreciate it might be somewhere in the thread, but can I ask what setup you put in?

I am wifi to my main gaming PC and while for years been fine and getting full speeds, it's gone downhill since COVID and my 500mbps pack struggles now big time with high jitter.

Interested to see what you did, as it seems like every Electrician I ring to run me a cable is "flat out"....

BigMoose

LoGiE wrote: »

Glad that you've gotten a good result! My Orbi setup has been solid for 2 years maxing out my 500/50 connection across the entire house. On the 1Gb package my phone will hit 650Mbps / 51Mbps over Wifi and when Wifi 6 is ratified and I have a few more devices cable of using Wifi 6 I'll think about an upgrade.

The really sad part is that netgear have a Orbi Tri-Band Cable Modem Router availble (CBR40) that would likely resolve a lot of customer issues reported with the 'Super' Hubs. C'est la vie as they say...

Getting this to my Macbook Pro in the same room as an ORbi Satallite

Thanks both for posting experience with Orbi. It’s getting some bad reviews for network quality/stability and poor firmware on reddit which had me concerned. Wifi6 is a good question as do I pay a lot more for the wifi6 Orbi’s, go for an Asus ZenWiFi AX to future proof or decide that 650Mbps over WiFi is fantastic and unless VM do something radical with pricing I’m likely to stay on 500Mbs broadband at least until the end of my contract/discount.

La Haine

Had an engineer out yesterday to investigate why my WiFi kept cutting out incrementally every say.

He mentioned some yoke that was coming out of the wall couldn’t handle the increased bandwidth and something about less channels that caused the router to keep dropping and searching for new channels. The original thing was fine for up to 500Mb but not the 1000Mb apparently.

Also, you have to swap out to the new splitter, which I had done anyway.

He also manually changed channels in settings.

I know I explained all this badly, but have a look at the attached pics to see what I’m talking about.

I haven’t noticed the WiFi drop since; now that I think of it.

I asked him about using a better modem and he said yeah, that’s what he does at home too. He mentioned getting Tech to switch me to IPV4 instead of IPV6.

Why would I need to do that can someone explain? What’s the difference in them?

And lastly, for the sake of so implicitly, what router in the €100/150 region would someone recommend?

I read up on the Deco M5 mesh and I would probably have got that only you can’t seem to be able to split the signals and I really need to be able to do that, as my MacBook, upstairs, won’t connect to the 5ghz otherwise.

Thanks all

OU812

That splitter is an ugly solution. No reason why that couldn’t have been baked into the faceplate.

LoGiE

La Haine wrote: »

I asked him about using a better modem and he said yeah, that’s what he does at home too. He mentioned getting Tech to switch me to IPV4 instead of IPV6.

Why would I need to do that can someone explain? What’s the difference in them?

This is moving from DS-Lite to IPv4. This is a requirement for using modem mode on the VM kit.

Some googling will show you the difference, but suffice to say DS-Lite benefits the Supplier (VM) and not the consumer as it can cause issues with VPN, Upnp amongst other things.

schmoo2k

La Haine wrote: »

Had an engineer out yesterday to investigate why my WiFi kept cutting out incrementally every say.

He mentioned some yoke that was coming out of the wall couldn’t handle the increased bandwidth and something about less channels that caused the router to keep dropping and searching for new channels. The original thing was fine for up to 500Mb but not the 1000Mb apparently.

Also, you have to swap out to the new splitter, which I had done anyway.

He also manually changed channels in settings.

I know I explained all this badly, but have a look at the attached pics to see what I’m talking about.

I haven’t noticed the WiFi drop since; now that I think of it.

I asked him about using a better modem and he said yeah, that’s what he does at home too. He mentioned getting Tech to switch me to IPV4 instead of IPV6.

Why would I need to do that can someone explain? What’s the difference in them?

And lastly, for the sake of so implicitly, what router in the €100/150 region would someone recommend?

I read up on the Deco M5 mesh and I would probably have got that only you can’t seem to be able to split the signals and I really need to be able to do that, as my MacBook, upstairs, won’t connect to the 5ghz otherwise.

Thanks all

Quick answer is that "modem mode" is unavailable while in IP6 mode.

Shane732

I have just upgraded and am hoping someone might be able to help me with an issue that has arisen.

I use the hub as modem and run a connection from the hub to an Archer C3200. This has given me better WiFi compared to the WiFi on the hub.

I connected the new TV box to the Archer via Ethernet but the connection is not working. Any ideas what the issue might be?

degsie

Shane732 wrote: »

I have just upgraded and am hoping someone might be able to help me with an issue that has arisen.

I use the hub as modem and run a connection from the hub to an Archer C3200. This has given me better WiFi compared to the WiFi on the hub.

I connected the new TV box to the Archer via Ethernet but the connection is not working. Any ideas what the issue might be?

Have you checked network configuration on the tv box? Are you using DHCP? What address is being picked up. Can you ping the Archer?

Shane732

degsie wrote: »

Have you checked network configuration on the tv box? Are you using DHCP? What address is being picked up. Can you ping the Archer?

The set top box isn’t giving me any address and I can’t ping the Archer. The setup was working perfectly with the old box.

degsie

Shane732 wrote: »

The set top box isn’t giving me any address and I can’t ping the Archer. The setup was working perfectly with the old box.

The box may have a static ip address which is outside the range of the Archer DHCP scope. Time to dig around in the settings.

schmoo2k

Shane732 wrote: »

I have just upgraded and am hoping someone might be able to help me with an issue that has arisen.

I use the hub as modem and run a connection from the hub to an Archer C3200. This has given me better WiFi compared to the WiFi on the hub.

I connected the new TV box to the Archer via Ethernet but the connection is not working. Any ideas what the issue might be?

Do you have to manually select "wired" connection? Are we talking about the 360 box?

Shane732

schmoo2k wrote: »

Do you have to manually select "wired" connection? Are we talking about the 360 box?

Yes we're talking about the 360 box and I have to manually select wired connection.

When I select wired connection it doesn't proceed to the next stage. When I check network diagnostics it just says connection to the hub has failed.

I can't seem to get into the settings on the 360 box.

ED E

We dont know any of the implementation details for how VM are passing through IPTV streams/handling client registration etc.

Its quite likely you'll need to revert your Hub3 to router mode, use the TP as an AP and connect the STB to the hub.

LoGiE

Shane732 wrote: »

The set top box isn’t giving me any address and I can’t ping the Archer. The setup was working perfectly with the old box.

I have the setup below working without issues.

VM Router in Modem Mode -> Netgear Orbi -> Switch - > VM360 Box

The VM360 Box received an IP from my router without issue after several updates and reboots!

First try some basics.

- Complete a factory reset of the VM360 Box.
- Check the ethernet cable your using on another device or swap it for a cable you know is working.
- Then run the connection Wizard

- Failing that can you try connecting the VM360 box your Wifi network to see if the box has all the required updates and can get connectivity.

thefinalstage

LoGiE wrote: »

I have the setup below working without issues.

VM Router in Modem Mode -> Netgear Orbi -> Switch - > VM360 Box

The VM360 Box received an IP from my router without issue after several updates and reboots!

First try some basics.

- Complete a factory reset of the VM360 Box.
- Check the ethernet cable your using on another device or swap it for a cable you know is working.
- Then run the connection Wizard

- Failing that can you try connecting the VM360 box your Wifi network to see if the box has all the required updates and can get connectivity.

Do you know if the Remote for new 360 box is connected over wifi or just a normal IR remote? I was going to put it on a shelf away from the TV and wanted to see I could still use it

Would be handier if I didn;t need to hook the main box up to Coaxial but meh!

Also, if I order the TV now will I get the 360 box?

LoGiE

thefinalstage wrote: »

Do you know if the Remote for new 360 box is connected over wifi or just a normal IR remote? I was going to put it on a shelf away from the TV and wanted to see I could still use it

Would be handier if I didn;t need to hook the main box up to Coaxial but meh!

Also, if I order the TV now will I get the 360 box?

Just a regular remote from what I can tell, it has a IR panel on the front. Maybe also has Bluetooth? It works through a cabinet door in any case.

FaganJr

Did anyone get feedback from Virgin about the crazy amount of dropouts with this new router on 1Gbs lines?

Beyond frustrating at this point.

Thanks

La Haine

I posted a few post back about my experience with an Engineer callout. Can't say I noticed dropouts since in fairness.

BurnUp78

"upgraded" to 1gb this week and so far really disappointing on WiFi. Hub is upstairs and getting 30mb average download when downstairs on 5ghz and 15-25mb average when on 2.4ghz on all devices. WiFi signal is never a steady full bars and my house is quite small.

When in the same room as the hub WiFi is good with 300mb download average.

Should I call a technician out or is there something I could do to improve WiFi signal and speeds when in a different room of the hub?

Connection on ethernet seems good with varying speeds of 500-950mb download.

Gonzo

BurnUp78 wrote: »

"upgraded" to 1gb this week and so far really disappointing on WiFi. Hub is upstairs and getting 30mb average download when downstairs on 5ghz and 15-25mb average when on 2.4ghz on all devices. WiFi signal is never a steady full bars and my house is quite small.

When in the same room as the hub WiFi is good with 300mb download average.

Should I call a technician out or is there something I could do to improve WiFi signal and speeds when in a different room of the hub?

Connection on ethernet seems good with varying speeds of 500-950mb download.

that's about as good as most people get. You can't expect much more than 200 or 300 meg close to the modem on 5g on wifi unless you set up other points around the house. On 2.4g I get about 50 to 60 and 250 on 5g.

The only way your going to get over 600 all the time is to have your devices wired back to the modem.

wes

My most recent test:
https://virginmediaireland.speedtestcustom.com/result/c721cd00-05b6-11eb-9f42-91d2465e4c47

483.4 Mbps from wifi and my desktop is on the 3rd storey of the house. I usually get about 380 Mbps range.

I would love to get my hands on a proper wifi 6 mesh to see how fast I could get.

BurnUp78

Gonzo wrote: »

that's about as good as most people get. You can't expect much more than 200 or 300 meg close to the modem on 5g on wifi unless you set up other points around the house. On 2.4g I get about 50 to 60 and 250 on 5g.

The only way your going to get over 600 all the time is to have your devices wired back to the modem.

Just now I got 500 download close to the modem and when I went downstairs I got 12 lol surely that can't be normal

alec76

BurnUp78 wrote: »

Just now I got 500 download close to the modem and when I went downstairs I got 12 lol surely that can't be normal

Seems normal to me , providers only supply cheap rubbish Access Points to the customers, if you care for great WIFI speed then you should invest in your own Mesh System.
ps. You sill could improve the signal with current setup by trying different WiFi channels, disabling 20/40 MHz Coexistence will helps too.

TheDoc

alec76 wrote: »

Seems normal to me , providers only supply cheap rubbish Access Points to the customers, if you care for great WIFI speed then you should invest in your own Mesh System.
ps. You sill could improve the signal with current setup by trying different WiFi channels, disabling 20/40 MHz Coexistence will helps too.

While it’s becoming widespread accepted alright, still irritates a lot of advertisement focuses on wireless devices and the likes.

And when you consider how the technology has come from and the development of products and devices being wireless focused , there is a point where ISPs should start providing proper devices.

Eventually an ISP might organize some agreement with some manufacturers and provide some options.

Like you can see here. A lot of new customers surprised a router with no external antennas is not giving good wireless speeds. While it is obvious to those into tech or networking for majority of customers this is a frustrating nuisance and disappointment

CoBo55

TheDoc wrote: »

While it’s becoming widespread accepted alright, still irritates a lot of advertisement focuses on wireless devices and the likes.

And when you consider how the technology has come from and the development of products and devices being wireless focused , there is a point where ISPs should start providing proper devices.

Eventually an ISP might organize some agreement with some manufacturers and provide some options.

Like you can see here. A lot of new customers surprised a router with no external antennas is not giving good wireless speeds. While it is obvious to those into tech or networking for majority of customers this is a frustrating nuisance and disappointment

Digiweb supply a Fritzbox with all their FTTH packages, top class router, you can pay extra to get better ones from them too. Really when you get to speeds above 100 meg it's time to buy a decent router.

TheDoc

CoBo55 wrote: »

Digiweb supply a Fritzbox with all their FTTH packages, top class router, you can pay extra to get better ones from them too. Really when you get to speeds above 100 meg it's time to buy a decent router.

Yeah I have my own setup alright. Unfortunately FTTH not available in my area or Is be all over it. Unbelievable deals and speeds seem amazing. My Dad has it with sky paying half the price for double the speeds

flexcon

CoBo55 wrote: »

Digiweb supply a Fritzbox with all their FTTH packages, top class router, you can pay extra to get better ones from them too. Really when you get to speeds above 100 meg it's time to buy a decent router.

couldn't agree more

Digiweb rock. Completely.

scamalert

reading some horrors here though all the replies were about vodafone, anyone know what box does vodafone give with their 1gb plan ? and is it any good in terms of wifi coverage compared to likes of VM hub 3.0

allanroche

Hey, I’m wondering if anyone with the 1Gb service can indulge me for a minute. Under the VM Hub network status are any of you actually getting DOCSIS 3.1 channels. (see the image)

I have an ongoing dispute at the moment over it as I’m having huge issues with speed and latency, my ping is 9-15ms and my jitter is 6-11ms. It took 15mins to buffer a Paw Patrol episode for my daughter, which is surely not the most taxing of tasks. All my speed tests show I’m reaching decent speeds but my broadband monitor is showing huge spikes in latency, so I’m trying to figure if my service is different in any way.

Thanks in advance.

Edit: Apologies the image doesn't seem to have attached, find it here: https://imgur.com/a/2lJWbJL

ED E

allanroche wrote: »

Hey, I’m wondering if anyone with the 1Gb service can indulge me for a minute. Under the VM Hub network status are any of you actually getting DOCSIS 3.1 channels. (see the image)

I have an ongoing dispute at the moment over it as I’m having huge issues with speed and latency, my ping is 9-15ms and my jitter is 6-11ms. It took 15mins to buffer a Paw Patrol episode for my daughter, which is surely not the most taxing of tasks. All my speed tests show I’m reaching decent speeds but my broadband monitor is showing huge spikes in latency, so I’m trying to figure if my service is different in any way.

Thanks in advance.

Edit: Apologies the image doesn't seem to have attached, find it here: https://imgur.com/a/2lJWbJL

You dont have 50 posts so cant post images. Here you go