Virgin 1Gb now available.

Thor

I'm getting one dcosis 3.1 channel on my end. but I have also had massive latency spikes as well, way more noticeable compared to the hub3 modem.

allanroche

Thor wrote: »

I'm getting one dcosis 3.1 channel on my end. but I have also had massive latency spikes as well, way more noticeable compared to the hub3 modem.

That’s interesting. I’ve tested it all day using different setups using modem mode or using VM hub stand alone, I’ve tried with and without the supplied splitter, replaced all my Ethernet cables and using two different VM points within my house. I get no DOCSIS 3.1 channels, the latency is huge, ping responses are high which leads me to believe it’s nothing I’m doing.

schmoo2k

allanroche wrote: »

Hey, I’m wondering if anyone with the 1Gb service can indulge me for a minute. Under the VM Hub network status are any of you actually getting DOCSIS 3.1 channels. (see the image)

I have an ongoing dispute at the moment over it as I’m having huge issues with speed and latency, my ping is 9-15ms and my jitter is 6-11ms. It took 15mins to buffer a Paw Patrol episode for my daughter, which is surely not the most taxing of tasks. All my speed tests show I’m reaching decent speeds but my broadband monitor is showing huge spikes in latency, so I’m trying to figure if my service is different in any way.

Thanks in advance.

Edit: Apologies the image doesn't seem to have attached, find it here: https://imgur.com/a/2lJWbJL

DOCSIS 3.0 channels 32 5
DOCSIS 3.1 channels 1 0

ED E

Thor wrote: »

I'm getting one dcosis 3.1 channel on my end. but I have also had massive latency spikes as well, way more noticeable compared to the hub3 modem.

The PUMA6 was a disaster, so VM went ahead and used PUMA7 for the successor.

LoGiE

Something seems up with your connection.

DOCSIS 3.0 channels
Downstream
32
Upstream
5

DOCSIS 3.1 channels
Downstream
1
Upstream
0

Thor

ED E wrote: »

The PUMA6 was a disaster, so VM went ahead and used PUMA7 for the successor.

I cringe... Intel really have a monopoly going on there. Someone was getting kickbacks with that choice.

I was always in the VM side thinking they were great and moving ireland and they mostly are and I'm happy that they are, but their best product is unusable with these horrible modems. At least they are for me..any chance to move to a better stable service and I'm home.

If they let us get our own docsis modem, that would solve it for me..

ED E

Thor wrote: »

I cringe... Intel really have a monopoly going on there. Someone was getting kickbacks with that choice.

I was always in the VM side thinking they were great and moving ireland and they mostly are and I'm happy that they are, but their best product is unusable with these horrible modems. At least they are for me..any chance to move to a better stable service and I'm home.

If they let us get our own docsis modem, that would solve it for me..

Id argue its the other way. PUMA isnt really Intel, its something they bought from TI. They're doing NICs a while longer and are good at that, they're ****e when it comes to networking kit though. Intel aren't cornering the market, they're crap so they're dirt cheap. LG love cheap.

Broadcom make alternatives, they work. You don't tend to expect any less from them. But they can charge more for them because they're not junk.



I'd love to drop VM (they'll never let you use your own kit IMO) but VDSL only offers 25-30Mb in my location. IFN is a while away. If I could get 40Mb VDSL I'd switch.

Thor

ED E wrote: »

Id argue its the other way. PUMA isnt really Intel, its something they bought from TI. They're doing NICs a while longer and are good at that, they're ****e when it comes to networking kit though. Intel aren't cornering the market, they're crap so they're dirt cheap. LG love cheap.

Broadcom make alternatives, they work. You don't tend to expect any less from them. But they can charge more for them because they're not junk.



I'd love to drop VM (they'll never let you use your own kit IMO) but VDSL only offers 25-30Mb in my location. IFN is a while away. If I could get 40Mb VDSL I'd switch.

One thing I've learned about Intel.. if they own it, they push it so hard. Considering the absolute ****sh*w behind puma 6. No logical person would touch puma 7 since it had mostly the same issue.

Something dodgy has to have happened behind the scenes..or simply they were the absolute cheapest option because of their issues and likely they couldn't resist.

It just sucks we are left with this problem when otherwise VM offering would have been incredible.

They can't give us an option of buying an alternative because they basically have to admit there is an issue with these.

CoBo55

ED E wrote: »

Id argue its the other way. PUMA isnt really Intel, its something they bought from TI. They're doing NICs a while longer and are good at that, they're ****e when it comes to networking kit though. Intel aren't cornering the market, they're crap so they're dirt cheap. LG love cheap.

Broadcom make alternatives, they work. You don't tend to expect any less from them. But they can charge more for them because they're not junk.



I'd love to drop VM (they'll never let you use your own kit IMO) but VDSL only offers 25-30Mb in my location. IFN is a while away. If I could get 40Mb VDSL I'd switch.

Whats IFN? That's a new one for you. You should have a glossary with your posts.

ED E

CoBo55 wrote: »

Whats IFN? That's a new one for you. You should have a glossary with your posts.

Its OpenEirs stupid name for Urban FTTH, keep up Cobo

CoBo55

ED E wrote: »

Its OpenEirs stupid name for Urban FTTH, keep up Cobo

Sorry boss sorry...

Arkiema

Sorry post was meant to be a reply to the guys earlier who were hitting 650mbs + over wifi with Orbi setup.

Do you mind if I ask what you exact set up is? I have VM1GB package. Recently installed Orbi RBK752 with Wifi 6 capabilities. Placed VM Hub into modem mode and connected Orbi router via Ethernet. Speeds nowhere near yours over wifi (ookla Speedtest) max 250mbs - 300mbs which is in and around the same as speeds were without Orbi setup. I have the Orbi satellite placed upstairs which has helped with dead spots but very disappointed and expected big things speed wise over wifi setup. Only a handful of devices connected yet so that can’t be an issue. Any tips on making the most of Orbi setup??

BigMoose

What speed tests do you get running the "internet speed" test from the Orbi app? Just to rule out anything else as that's just testing the internet connection. I have 500Mbs VM with the white hub in modem mode and an Orbi RBK50 setup (one router, one satellite) and the internet speed test gives me a fairly consistent 510Mb/51Mb result. Wifi, using the speedtest app on an iphone gives mostly 400-450Mbs results around 5 meters away from either the router or satellite, but the servers do vary. Blacknight in Carlow is meant to be the most reliable for higher speeds, but sometimes it gives lower results than others in Dublin. I also have a wired laptop on the satellite to compare with wifi results and it mostly gets 490-500, depending on what the kids are doing.

Have you checked if its using free wifi channels? It doesn't always seem to pick clear ones. I use NetSpot network analyzer for a mac but am sure there are loads of alternatives.

ED E

Arkiema wrote: »

Sorry post was meant to be a reply to the guys earlier who were hitting 650mbs + over wifi with Orbi setup.

Do you mind if I ask what you exact set up is? I have VM1GB package. Recently installed Orbi RBK752 with Wifi 6 capabilities. Placed VM Hub into modem mode and connected Orbi router via Ethernet. Speeds nowhere near yours over wifi (ookla Speedtest) max 250mbs - 300mbs which is in and around the same as speeds were without Orbi setup. I have the Orbi satellite placed upstairs which has helped with dead spots but very disappointed and expected big things speed wise over wifi setup. Only a handful of devices connected yet so that can’t be an issue. Any tips on making the most of Orbi setup??

What device are you testing on?

Arkiema

Testing on either latest gen iPad or iPhone XR. Wired connections to PC hitting about 800mbps.

Arkiema

BigMoose wrote: »

What speed tests do you get running the "internet speed" test from the Orbi app? Just to rule out anything else as that's just testing the internet connection. I have 500Mbs VM with the white hub in modem mode and an Orbi RBK50 setup (one router, one satellite) and the internet speed test gives me a fairly consistent 510Mb/51Mb result. Wifi, using the speedtest app on an iphone gives mostly 400-450Mbs results around 5 meters away from either the router or satellite, but the servers do vary. Blacknight in Carlow is meant to be the most reliable for higher speeds, but sometimes it gives lower results than others in Dublin. I also have a wired laptop on the satellite to compare with wifi results and it mostly gets 490-500, depending on what the kids are doing.

Have you checked if its using free wifi channels? It doesn't always seem to pick clear ones. I use NetSpot network analyzer for a mac but am sure there are loads of alternatives.

In app ‘Speedtest’ is about 980mbps down and 50mbps up. I have virgin hub in modem mode, tried putting the Orbi into AP mode several times but it seems to crash the system completely on me. Wired speeds from Orbi are great but I’m still struggling with wireless, iPad seems to generate fastest at about max 460mbps.

I’ll check out that channel scanner you mentioned

alec76

Arkiema wrote: »

Testing on either latest gen iPad or iPhone XR. Wired connections to PC hitting about 800mbps.

Could you TELNET
root@RBR752:/# satelliteinfo wifi
and post results here

alec76

Arkiema wrote: »

iPad seems to generate fastest at about max 460mbps.

Probably max for regular iPad , I have iPad Pro could go 500-600 range with Orbi rbs20 satellite ( hardwired backhaul)
You don't have any WiFi 6 enabled devices by any chance?

Hollystown

I connected 1 gb from virgin and i am only getting 500b /50 so it seems its not real 1gb. Engineer came today to fix it he changed modem that it. On his device he got 960b but actually it was not connected to the box so not sure how he does it, . My server is connected via cable. I am going to change to 500 MB as ts not worth it.
However, my friend has eir 1gb, the speed is 900+ / 100mb

scamalert

Hollystown wrote: »

I connected 1 gb from virgin and i am only getting 500b /50 so it seems its not real 1gb. Engineer came today to fix it he changed modem that it. On his device he got 960b but actually it was not connected to the box so not sure how he does it, . My server is connected via cable. all speed checker sites, download files up to 50. So this is no 1GB. I am going to change to 500 MB as ts not worth it.
However, my friend has eir 1gb, the speen is 900+ / 100mb

if you get 500 on ethernet directly connected then it seems like its capped at that speed. i was with VM before on 500m, and it wasnt hard to get full 500 on ethernet cable, switched to VF last week and yes getting above 900+ when wired seems to fluctuate between choosing different servers as low as 800s but overall about 60mb short of gig.

iba

La Haine wrote: »

Had an engineer out yesterday to investigate why my WiFi kept cutting out incrementally every say.

He mentioned some yoke that was coming out of the wall couldn’t handle the increased bandwidth and something about less channels that caused the router to keep dropping and searching for new channels. The original thing was fine for up to 500Mb but not the 1000Mb apparently.

Also, you have to swap out to the new splitter, which I had done anyway.

He also manually changed channels in settings.

I know I explained all this badly, but have a look at the attached pics to see what I’m talking about.

I haven’t noticed the WiFi drop since; now that I think of it.

I asked him about using a better modem and he said yeah, that’s what he does at home too. He mentioned getting Tech to switch me to IPV4 instead of IPV6.

Why would I need to do that can someone explain? What’s the difference in them?

And lastly, for the sake of so implicitly, what router in the €100/150 region would someone recommend?

I read up on the Deco M5 mesh and I would probably have got that only you can’t seem to be able to split the signals and I really need to be able to do that, as my MacBook, upstairs, won’t connect to the 5ghz otherwise.

Thanks all

Hi,

What did you change your splitter to?

Thanks

beauf

scamalert wrote: »

if you get 500 on ethernet directly connected then it seems like its capped at that speed. i was with VM before on 500m, and it wasnt hard to get full 500 on ethernet cable, switched to VF last week and yes getting above 900+ when wired seems to fluctuate between choosing different servers as low as 800s but overall about 60mb short of gig.

Would you say its worth switching from VM to VF. Is a it more stable connection.

scamalert

beauf wrote: »

Would you say its worth switching from VM to VF. Is a it more stable connection.

never seen many complaining about siro connection, they deliver 1gb almost straight if wired and has lower latency.


i switched purely of cost, as had every deal under the sun from vm in the years 3mo half price, few 6mo half prices and upgrades from 250,360,500mb on top up to single 9mo half price, but once you get that they never give it again so best they could offer was 6mo half price.


where vodafone worked out almost 200euro cheaper just to switch, plus can move to likes of digiweb,sky etc if i want to after a year so its a good future proofing option.


theres few other things one needs to consider as VF install AP wherever its closest, so if house isnt wired with ethernet you could end up having AP downstairs, signal is still better then VM hub, but smth to keep in mind, if your wifi mostly user, or dont want to roll few cables trough the ceiling etc to wire up yourself.

As nothing against VM their uptime is 99.9% over the years i had em, but constant price hikes, specially if one doesnt get deals by calling em each year to negotiate, they will be losing quite few customers by charging extra, as they have still stronghold on those that can only get coax connection and VM exploits that, but once siro is in the area they cant compete.

beauf

Sounds worth the roll of the dice anyway. I've always thought my VM wasn't quite as good as it should be.

TV product with VF, passable or avoid?

scamalert

beauf wrote: »

Sounds worth the roll of the dice anyway. I've always thought my VM wasn't quite as good as it should be.

TV product with VF, passable or avoid?

im only BB user, netflix etc for rest, not even sure they offer any tbf, think sky would be on that.

La Haine

iba wrote: »

Hi,

What did you change your splitter to?

Thanks

One he brought with him. I uploaded a pic of it a few posts back. It nestles into the wall now.

jimmycrackcorm

beauf wrote: »

Would you say its worth switching from VM to VF. Is a it more stable connection.

I switched to VF Gigabit recently. I ca occasionally get 1GBs but most of the time it is < 200Mbs and I've even had it as low a 50-60in the evenings. I also have had to buy a VPN to get IPTv working as VF seem to block or cause beffering. VM has always been stable.

scamalert

jimmycrackcorm wrote: »

I switched to VF Gigabit recently. I ca occasionally get 1GBs but most of the time it is < 200Mbs and I've even had it as low a 50-60in the evenings. I also have had to buy a VPN to get IPTv working as VF seem to block or cause beffering. VM has always been stable.

speed is relative term for 1gb, since if you have non congested line to some server max download speed would be actually 125mb/s , as you have to divide speed by 8 bits to get actual transfer rate.


as if u use vpn most likely its capped, no one will let you use their max bandwidth, as simple example provider could have 100Gb line, but they have 10000 users so to avoid any bottleneck issues you simply cap people at 100 mb. which is enough for streaming gaming etc.


point in all of this is for max speed to be utilized other end has to have clear line that allows same speeds, which often isnt anywhere close to what you have at home. Since as networking goes its far complex then to say i have 1gb line at home and i expect to get 1gb out of it all the time.

good example is to open command promt and type in tracert www.xxx.com website or whatever and see the list of routers it has to traverse to get to destination server, theres app that also do visual how ping hops between continents before hitting actual server, now multiply that by millions users using same sites add in congestion delay, and its not as simple a to b as most imagine internet is setup.

Arkiema

No WIFI 6 enabled devices as yet but will be keeping an eye on the new iphone prices and release date.

I have rejigged my set up somewhat and wireless speeds have improved, ipad / iphone now consistently 500mbps+ after placing Orbi into AP mode and disabling WIFI on the Virgin Media Hub. Probably the best I could hope for really and maybe with more powerful devices these would increase further. The variations in speed test depending on what server I connect too are interesting, some appear to generate significantly faster speeds irrespective of server location.

alec76

Arkiema wrote: »

No WIFI 6 enabled devices as yet but will be keeping an eye on the new iphone prices and release date.

I have rejigged my set up somewhat and wireless speeds have improved, ipad / iphone now consistently 500mbps+ a.

You are grand now, for the wi fi 5 devices it is as best you could get really,
Apple devices not the fastest compare to some Android top of the range phone.
Forget about top of the range , Google Pixel 3a ( €129) beats my iPad Pro 11" in wireless speeds.,( Both WiFi 5)
ps.
And YEs , most of the speed test servers not capable to supply 1 Gbit speeds every given minute. You have to keep this in mind too

Shane732

I’ve an unusual issue with the TV box - I’m getting blurry images/flickering images on certain channels. It’s unusual, it only seems to happen on certain channels such as RTÉ one and Sky Sports Golf HD.

Any ideas?

degsie

Shane732 wrote: »

I’ve an unusual issue with the TV box - I’m getting blurry images/flickering images on certain channels. It’s unusual, it only seems to happen on certain channels such as RTÉ one and Sky Sports Golf HD.

Any ideas?

I think this thread is about broadband?

jimmycrackcorm

scamalert wrote: »

speed is relative term for 1gb, since if you have non congested line to some server max download speed would be actually 125mb/s , as you have to divide speed by 8 bits to get actual transfer rate.


as if u use vpn most likely its capped, no one will let you use their max bandwidth, as simple example provider could have 100Gb line, but they have 10000 users so to avoid any bottleneck issues you simply cap people at 100 mb. which is enough for streaming gaming etc.


point in all of this is for max speed to be utilized other end has to have clear line that allows same speeds, which often isnt anywhere close to what you have at home. Since as networking goes its far complex then to say i have 1gb line at home and i expect to get 1gb out of it all the time.

good example is to open command promt and type in tracert www.xxx.com website or whatever and see the list of routers it has to traverse to get to destination server, theres app that also do visual how ping hops between continents before hitting actual server, now multiply that by millions users using same sites add in congestion delay, and its not as simple a to b as most imagine internet is setup.

I understand all that as I work in SW dev. But my point is that the VF network isn't as consistent as VM is. Like I said - I can see speed test results close or near 1GB at quiet times but here on a Satuday night - even VF to VF is only 8mb. It's a pretty vast difference.

alec76

Vodafone is quite congested network , not sure for the SIRO part ,but definitely on OpenEir FTTH. Interconnect mostly the cause of it ( links between OpenEir exchanges and Vodafone’s servers ) as they using third party suppliers to do this .
It is not bad every place , but some parts of the country struggling, especially COVID-19 times . I wouldn’t go with Vodafone, regardless how cheap are they.
Plenty other choices really. Eir NETWORK is top of the art , I am currently with them , apart from the dreadful customer support they one of the best .

irishgeo

Quick query. I been told the the VM fibre cable can be used for fibre to the home with openeir. I'm assuming that this is wrong.

LoGiE

irishgeo wrote: »

Quick query. I been told the the VM fibre cable can be used for fibre to the home with openeir. I'm assuming that this is wrong.

Yes, that's incorrect. Virgin Media's fibre network is private and managed by them and at the moment they do not have any offering that uses Open Eir Fibre. Open Eir are effectively wholesalers and other providers like Eir, Vodafone, Digiweb etc can offer you service over Open Eir's Fibre network.

irishgeo

You think a company selling openeir would know this.

CoBo55

irishgeo wrote: »

You think a company selling openeir would know this.

They do. It's all about committing the customer to a contract, sliding them past the 14 day cooling off period and that's it, hooked for 12 months.

ED E

irishgeo wrote: »

You think a company selling openeir would know this.

Most retail BB salespeople have zero idea about the product they're selling.

irishgeo

my fritzbox modem arrived for my changeover to openeir reseller on Thursday, kn are calling.

I connected it to the vm box as a test. I tested the wifi and the fritzbox was 100mb faster on my mobile wifi using speedtest?.

moving to openeir for 500mb for 20 euro cheaper a month than VM.

if all goes well with kn on Thursday. I was advised not to cancel just yet.

ED E

irishgeo wrote: »

if all goes well with kn on Thursday. I was advised not to cancel just yet.

With non OE to OE or vice versa leaving an overlap is always good. For one months tariff its worth it to cover yourself in case of a failed install.

irishgeo

ED E wrote: »

With non OE to OE or vice versa leaving an overlap is always good. For one months tariff its worth it to cover yourself in case of a failed install.

yeah anything could be wrong, duct issues anything like that.

deravarra

Are all the teething problems that people have been experiencing sorted now?

La Haine

deravarra wrote: »

Are all the teething problems that people have been experiencing sorted now?

Well, I don’t know if anybody else experienced this, but I found that the 5ghz channel kept intermittently dropping. It was driving me mad. Engineer came out and tweaked some of the settings, like manually selecting each bands channel, but the issue persisted.

I bought a TP-Link Archer AX20 and turned Virgins box onto Modem Mode last week. So far I’ve had no 5ghz drops that I’ve noticed.

deravarra

La Haine wrote: »

Well, I don’t know if anybody else experienced this, but I found that the 5ghz channel kept intermittently dropping. It was driving me mad. Engineer came out and tweaked some of the settings, like manually selecting each bands channel, but the issue persisted.

I bought a TP-Link Archer AX20 and turned Virgins box onto Modem Mode last week. So far I’ve had no 5ghz drops that I’ve noticed.

So, would you think it fair to say that the service is ok and stable if you are using a third party wireless solution?

La Haine

deravarra wrote: »

So, would you think it fair to say that the service is ok and stable if you are using a third party wireless solution?

Seems to be; so far at least.

deravarra

La Haine wrote: »

Seems to be; so far at least.

On my hub 3 I had 2 dropouts today. A royal pain when WFH and through a VPN. Once logged back in, everything needs to be set up again.

Have you seen any dropouts from the hub when connected to a 3rs party router?

La Haine

deravarra wrote: »

On my hub 3 I had 2 dropouts today. A royal pain when WFH and through a VPN. Once logged back in, everything needs to be set up again.

Have you seen any dropouts from the hub when connected to a 3rs party router?

Not that I noticed yet. Set it up on Friday and so far so good. You’d want Virgin to switch you to ipv4 and then switch your box to Modem mode.

LoGiE

deravarra wrote: »

So, would you think it fair to say that the service is ok and stable if you are using a third party wireless solution?

I've had no issues and a stable connection. I've been using the VM in modem mode from the start.

bk

deravarra wrote: »

On my hub 3 I had 2 dropouts today. A royal pain when WFH and through a VPN. Once logged back in, everything needs to be set up again.

Have you seen any dropouts from the hub when connected to a 3rs party router?

The key to happiness with VM's internet service is too use your own good quality gear IME.

I'm not on 1gig, just 250mb/s, but I've been WFH for years, dialled into VPN and with ssh for 14 hours a day and using my own router it is rock solid. Though if you can, I find using ethernet too, rather then wifi helps a lot.