Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Last Week's Top Five Queries (17.08.2020 - 23.08.2020)

  • 25-08-2020 2:41pm
    #1
    Irish Water: Agata
    Company Representative Posts: 254 Verified rep ✭


    1. There is a public main running through a house which I have purchased, and I want to extend my property. Is this permitted?

    Sewer and drainage connections fall under the remit of the individual landowner and may be moved in line with building regulations. However, the exception to this rule is if there is a public main running through the property under the remit of Irish Water.
    You should have a Way Leave Agreement and the relevant documentation should have been received along with the deed of the property. Queries in relation to the diversions of public mains on private property can be directed to diversions@water.ie and our Diversions Team will be able to assist you further.

    2. Our tap water in Dundrum tastes differently, can you please advise?
     
    We understand your concerns and Irish Water is aware of a number of recent reports from parts of Dublin regarding the taste and/or odour of supply. Irish Water is investigating this; however, please be assured that the water is safe to consume. 

    For more information, please see here.

    If you have any concerns, please DM us with your full name, address & contact number and a member of our team will certainly help. Alternatively, you can also reach out to us on 1850 278 278, if you would prefer to call.


    3. Our water tastes and smells of chlorine, can you advise?

    The level of chlorine in your water is carefully monitored and controlled to ensure it is maintained at levels that are not harmful to your health. Sometimes operational changes during the treatment process may result in a slight increase in chlorine levels in the supply and this may result in a change of the taste and smell of the water.

    If the smell or taste of chlorine is stronger than normal, you should fill a jug with tap water, cover it and store in the fridge, preferably over night. This should reduce the smell and/or taste of chlorine.

    4. I cannot move into my new home until Irish Water complete a new connection to the mains. Can you please advise?

    If your name is on this application, we can check the progress of this for you. Please provide the following details via PM and a member of our team will help.

    - Your full name;
    - Your full address;
    - Your contact number; and
    - Your new connection reference number.

    If the developer made the application and your name is not on it, we would recommend that you contact the developer to request an update concerning this application.

    5. If I turn off mains water, will there still be water in hot water tap?

    As the water in the hot tap comes from the tank in the attic, you should still have hot water once you turn off your mains water supply. If you have any concerns regarding your internal pipe work, please contact a plumbing company for further advise.


Advertisement