Airwire and broadband fault

rob808

How long does it take open eir to fix a fault in your house.İ have FTTH fault was log on monday and still haven't heard anything from open eir to fix it and Airwire isn't much help in finding anything out what the likely hood of me having it fixed next week.

rob808

Im still in limbo as when my fault will be fixed Airwire can't give a me a date and can't call open Eir.Im disappointed with the lack of info.if I was still with Eir at least would had knowing when my fault would had being fixed.

rob808

Im on day 5 still notting from open Eir on a fix on this fault.Im getting no updates from Airwire on this problem and going into my second week with no phone or broadband.

Im left chasing after my ISP might as well be still with Eir.

Brand_New

What way have you been in contact with Airwire?
Email or phone?

rob808

I being in contact with Airwire there like a customer to open Eir and they can't even tell me when open Eir will contact me.It very annoying when you don't even know when a fault be fix and your Isp can't either.

Brand_New

Have you tried all methods of contacting airwire, email, phone, direct message Martin here on boards?

Grab All Association

That long would suggest a split in the fibre somewhere. Eircom would have been out within 3 days if it was anything to do with the fibre feed/ONT/DP

Farmer knocked down a pole 3 miles away here in 2018 and we were waiting two weeks for Eircom to replace the pole and fibre.

You may be entitled to two months free line rental under Eircom’ USO.

Also if you were still with eircom, you wouldn’t. Eircom couldn’t give me an estimate to when my fibre would’ve been fixed. Two week later whilst trying to browse the internet on my phone, the corner of my eye seen the ONT light green

rob808

Brand_New wrote: »

Have you tried all methods of contacting airwire, email, phone, direct message Martin here on boards?

yea he just said open eir will have to contact me before the can give me a date for a fix still waiting on the call.Airwire are the only one that can contact open Eir you would think they be able to find out.

I will have to wait till friday before I can get comreg invloved not saying they be much help.It a shame you cant get someone else to fix fibre faults within your house.

ED E

Grab All Association wrote: »

That long would suggest a split in the fibre somewhere. Eircom would have been out within 3 days if it was anything to do with the fibre feed/ONT/DP

Only if they're keeping on top of things, they regularly don't.

Gonzo

My FTTH went down July 2017 as a branch snapped the cable in 2, I had to wait 2 weeks for OpenEir to fix it so had the joys of mobile broadband and tethering to get me through those 2 weeks, ended up getting the entire line reinstalled and no problems ever since.

rob808

I got it sorted thank to Airwire there were brilliant.