Virgin / Google wifi issue

whatawaster

Hi,

For the last week or so we have been having internet connectivity problems.

We have Virgin 240mb package - it's been working perfectly for years.

For the last year or so it has been operating in Modem mode with Google Wifi connected to it.

What's happening now:
- Speedtests are fine (200mbps on ethernet, between 30-100mbps on wifi devices)
- Certain websites working fine (boards.ie, youtube, gmail, bbc)
- Other websites not working at all
- On twitter, the website is loading, but no tweets or content are loading
- twitter app on my phone not refreshing at all. When i switch to 4g it's perfect
- www.apple.com is one that takes an age to load, but then eventually does load fully
- www.argos.ie is another that does not load at all. Just times out.
- it's the same on my desktop, laptop and phone.
- it's the same on wifi or ethernet (tested on my desktop)
- The above are just examples - there are dozens of websites not working for me and I can't figure out why


Tried virgin support but they said they cannot support me because I am in Modem mode.

On my network log on my router page there is a few "Critical" events:

Here is an example:

No Ranging Response received - T3 time-out;CM-MAC=90:5c:44:60:a1:13;CMTS-MAC=00:17:10:93:57:0c;CM-QOS=1.1;CM-VER=3.0;

Any ideas?

Thanks in advance

pizzahead77

It sounds like a DNS issue. What DNS Ip addresses are you using? Virgin's or a third-party?

Rattlehead_ie

Outa interest, what modem are you using @whatawaster
Im trying to get to the bottom of a somewhat similar issue, but believed it to be with the new 1g modem, but may not be if you are experiencing this with other

whatawaster

pizzahead77 wrote: »

It sounds like a DNS issue. What DNS Ip addresses are you using? Virgin's or a third-party?

That’s odd

In the google WiFi app my DNS is set to google DNS (8.8.8.8 and 8.8.4.4)

But when I go to this address http://192.168.86.1/api/v1/status

It shows my dns nameservers as 89.101.160.5 and 160.4

whatawaster

Rattlehead_ie wrote: »

Outa interest, what modem are you using @whatawaster
Im trying to get to the bottom of a somewhat similar issue, but believed it to be with the new 1g modem, but may not be if you are experiencing this with other

It’s Hub 3.0

ED E

whatawaster wrote: »

But when I go to this address http://192.168.86.1/api/v1/status

Thats strange, whats at that address? (that link will only work for you)

whatawaster

ED E wrote: »

Thats strange, whats at that address? (that link will only work for you)

I think it’s just a status page for your google WiFi connection

whatawaster

Update - for the moment, this looks to be fixed.

I changed the primary/secondary DNS settings in the app to 89.101.160.4 / 89.101.160.5 and sites are all loading again

Sdiwan

pizzahead77 wrote: »

It sounds like a DNS issue. What DNS Ip addresses are you using? Virgin's or a third-party?

Are we able to change the DNS from virgins router settings?