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Refund from a UK company

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  • 13-09-2020 11:05am
    #1
    Flora12
    Registered Users Posts: 22 ✭


    Hi I made two payments at the end of August to a UK flooring company. It transpired that the lead time for delivery was in fact much longer than they originally specified so I called and they cancelled both orders they performed refund on both transactions this was on the 28th of August the refund has not come through to my account I have spoken to company again and double checked all details they seem to think it's a bank issue which is holding up transfer please advise


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    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Flora12 wrote: »
    Hi I made two payments at the end of August to a UK flooring company. It transpired that the lead time for delivery was in fact much longer than they originally specified so I called and they cancelled both orders they performed refund on both transactions this was on the 28th of August the refund has not come through to my account I have spoken to company again and double checked all details they seem to think it's a bank issue which is holding up transfer please advise
    Hi Flora12,

    Thanks for contacting us here on Boards.ie

    Did you make the payments using a debit or credit card or was it a bank transfer? Has the company provided you with a proof of payment for the refund?

    Thanks
    Tara


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