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Vodafone - no receipt

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  • 20-09-2020 10:06pm
    #1
    artvanderlay
    Registered Users Posts: 2,199 ✭✭✭


    Hi,


    I bought a Google Pixel 3a phone off Vodafone a few days ago. It was only available online, so I ordered it through their website (after logging into my Vodafone online account). I was never emailed a receipt for this, nor did I receive a receipt when they posted it to me, just a dispatch note. I have been with Vodafone for years on Pay As You Go, and I asked them on Twitter could they give me the phone at the cheaper price (€129 for customers switching from another network vs €229 for Vodafone customers). They said no, but said in light of my loyal custom, they would give me €100 free credit instead. I received the phone and sent them a copy of the dispatch note, but they said they needed a receipt. This is when I realised that they still hadn't given me a receipt, by post or email. I've spent the last two days trying to get a receipt, but they are clueless. I'm waiting for a call back from a manager in the next 2 days, but I'm not hopeful. I don't even care about the free credit tbh, I just want a receipt in case something goes wrong with the phone and I want to return it. It's a shame really; it's the first new phone I've bought in 5 years, and I really like it :pac: Any advice on how best to handle this? Cheers.


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    #2
    Del2005
    Registered Users Posts: 18,992 ✭✭✭✭Del2005


    You don't need a receipt for a faulty item just proof of purchase and your credit/debit card statement will cover that.


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    #3
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    Del2005 wrote: »
    You don't need a receipt for a faulty item just proof of purchase and your credit/debit card statement will cover that.
    Did you read it?
    It is not faulty. But to get 100 euro goodwill credit, they want to see a receipt - which they did not give him.


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    #4
    Del2005
    Registered Users Posts: 18,992 ✭✭✭✭Del2005


    Bikerman2019 wrote: »
    Did you read it?
    It is not faulty. But to get 100 euro goodwill credit, they want to see a receipt - which they did not give him.

    I did read it did you?
    artvanderlay wrote: »
    I don't even care about the free credit tbh, I just want a receipt in case something goes wrong with the phone and I want to return it. It's a shame really; it's the first new phone I've bought in 5 years, and I really like it :pac: Any advice on how best to handle this? Cheers.


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    #5
    Grab All Association
    Registered Users Posts: 3,920 ✭✭✭Grab All Association


    Bank or credit card statement should suffice. It’s indisputable. What else would you have spent e.g €99, €179, €269 on Vodafone.ie?

    P.s they can tell buy the IMEI when it was bought on Vodafone.ie. This info appears on your dashboard upon order processing. For example, I once ordered an iPhone XS before, whilst it was shipping, they updated my device to iPhone XS imei 35Xxxxxxxxx on the dashboard


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