RAM Upgrade issue

robarmstrong

Hi folks,

Bit stumped here.

I've a HP Omen 880-00NA.

16GB of DDR4 RAM, trying to upgrade to 32GB.

I've got 4x8 (motherboard won't support 2x16gb) of compatible RAM and keep coming across this issue.

I swap out the old RAM and put the new RAM in, PC won't start up, it'll boot for about 2-3 seconds then go into a cycle of powering up then powering down.

I take half of the new RAM out, so there's 16gb in - PC starts.

Can anyone give me a digout here as to what I'm doing wrong? It's almost as if the 2 DIMM slots are "switched off" which can't be the case.

K.O.Kiki

Have you tried turning XMP off in BIOS/resetting CMOS to see if it'll acknowledge 32Gb @ DDR4-2133?

robarmstrong

I honestly cannot find XMP anywhere in the BIOS. I'm not sure if it's even available.

I can try to see if it'll acknowledge the 32gb. If I had at least the standard beep errors then I'd know more but unfortunately don't.

I'll reset the CMOS and get back to you, many thanks.

robarmstrong

Sorry just to add on - when I "downgrade" to 8gb of RAM (was just curious as part of troubleshooting), the exact same process happens as if there's 32gb in, regardless of what slot it may be in.

robarmstrong

3 long beeps and 2 short beeps no matter what ram is in what DIMM slot.

Hyzepher

Does the issue happen with the original RAM?

robarmstrong

Yeah, doesn't accept any RAM whatsoever now. Head melted!

Hyzepher

Does the bios have a reset/load optimum settings option. If not then try and clear the CMOS bt removing the battery for a few minutes

robarmstrong

I can't even get to the BIOS, that's the problem! I'll try clear the CMOS again, I tried that earlier and whilst it cleared the initial issue of having the constant startup attempts, it brought me to the 3 long and 2 short beeps error!

bobbyy gee

Dual channel (2 DIMMs per channel) memory architecture
Four DDR4 UDIMM (288-pin) sockets
Supports PC4-19200 (DRR4-2400)
Supports 4 GB and 8 GB DDR4 UDIMMs
Supports up to 4 GB on 32-bit systems
note: 32-bit systems cannot address a full 4.0 GB of memory.
Supports up to 32 GB (unbuffered) on 64-bit computers
note: Maximum memory shown reflects the capability of the hardware and can be limited further in the operating system.

bobbyy gee

robarmstrong wrote: »

Hi folks,

Bit stumped here.

I've a HP Omen 880-00NA.

16GB of DDR4 RAM, trying to upgrade to 32GB.

I've got 4x8 (motherboard won't support 2x16gb) of compatible RAM and keep coming across this issue.

I swap out the old RAM and put the new RAM in, PC won't start up, it'll boot for about 2-3 seconds then go into a cycle of powering up then powering down.

I take half of the new RAM out, so there's 16gb in - PC starts.

Can anyone give me a digout here as to what I'm doing wrong? It's almost as if the 2 DIMM slots are "switched off" which can't be the case.

supports 8gb per slot not 16gb

Hyzepher

bobbyy gee wrote: »

supports 8gb per slot not 16gb

thats what he has.

bobbyy gee

Hyzepher wrote: »

thats what he has.

he said it will not support 2 x16gb ram
so he bought 16gb when he should buy 8gb sticks also he has to make sure windows is 64bit

robarmstrong

bobbyy gee wrote: »

he said it will not support 2 x16gb ram
so he bought 16gb when he should buy 8gb sticks also he has to make sure windows is 64bit

I'm not being rude, but you haven't really read what I've said at all.

I outlined that the system doesn't support 16gb sticks, I also outlined I had 32gb (4x8gb) in my original post.

bobbyy gee

robarmstrong wrote: »

I'm not being rude, but you haven't really read what I've said at all.

I outlined that the system doesn't support 16gb sticks, I also outlined I had 32gb (4x8gb) in my original post.

did you read in my other post what type of memory it takes i got the list from hp

you should try one stick of memory at a time making sure they are all exactly the same
start with old one then replace it with newer one until you find the bad stick you also need to see the motherboard the memory should be on approved list

robarmstrong

bobbyy gee wrote: »

did you read in my other post what type of memory it takes i got the list from hp

you should try one stick of memory at a time making sure they are all exactly the same
start with old one then replace it with newer one until you find the bad stick you also need to see the motherboard the memory should be on approved list

Yes, I'm well aware what type of memory it takes, I've already said this. I clarified that I was using 8gb sticks that were compatible, I never bought 16gb sticks, I had mentioned it doesn't support 16gb in case someone suggested to try 2x16s rather than 4x8.

Trying each stick in each slot also does not work.

Skerries

if you can get back into the BIOS it might be worth doing an update as this can normally rectify the problem