Amazon

peter4918

Things are improving. The slowest part for me seems to be between ordering and shipping.

Ordered on 11th Jan but it didn’t ship until the 19th and it was delivered today. So 2 days once shipped and it came through the UK.

For me, there’s no point in cancelling prime. If you order 2 things a month it pays for itself with free delivery and you get TV, Books etc as a bonus

Shlippery

The two orders I've placed so far ...the biggest delay seems to be at the Rochester station. That's where all tracking seems to stop / go on hiatus.. Would wonder if those who have been faster have had customs clearance at a different DC?



'Monday, 18 January
2:30 PM
Completed customs clearance process
Rochester, GB

2:25 PM
Initiated customs clearance process
Rochester, GB

11:02 AM
Package departed an Amazon facility
Rochester, Kent GB''

MBSnr

^^^
Have Prime.

This was ordered 15th Jan and delivered today.

Thursday, 21 January
12:34 PM
Delivered
8:04 AM
Out for delivery

Wednesday, 20 January
3:47 PM
Parcel arrived at a carrier facility
DUBLIN PARCEL HUB,

Tuesday, 19 January
9:54 AM
Initiated customs clearance process
Trafford Park, GB

Monday, 18 January
Package has shipped

>>>>>>>>>>>

But another package ordered on the 11th only shipped today.
No reference to customs at all but it is under 20 GBP.

Thursday, 21 January
Package has shipped
Crymlyn Burrows, Swansea UK

PmMeUrDogs

Package out for delivery since 10.45am. driver has been in clondalkin since 10.45am according to the tracking map. Don't think I'll be getting it today!

Agent Avenger

Ordered an item with prime on the 17th, dispatched on the 19th and delivered today. Unfortunately when I opened the parcel with the phone case box inside there was no actual phone case in the box, first time that’s happened to me! Off to deal with amazon chat later on :rolleyes:

whiterebel

Amazon getting even worse on information. I have Prime. I ordered 2 days ago. 1 item, I tried to cancel, they keep telling me its too late, its about to ship. When you track it they say they'll let you know an expected delivery date when they have more information. Yet they still won't cancel.
2 others have "shipped" today. From where? No idea.Expected delivery 29th January.

delly

When all this messing around started, I thought grand, sure if it's a bit later fair enough. But Jesus, it's taking the Mick now. 6 orders in 2021 and while I've had previous refunds for late deliveries, they always ended up at the door, but I've now had actual missing deliveries.

The biggest of the orders is a VR headset ordered on Jan 7th, with expected delivery on Saturday. The only problem is it hasn't been dispatched yet. Customer support are as good as a chocolate teapot, with nobody able to give any rational as to what the extra issues are. I can get the same unit delivered next day to my old Parcel Wizard address, so I just don't get it.

Shlippery

Shlippery wrote: »

The two orders I've placed so far ...the biggest delay seems to be at the Rochester station. That's where all tracking seems to stop / go on hiatus.. Would wonder if those who have been faster have had customs clearance at a different DC?


Monday, 18 January
2:30 PM
Completed customs clearance process
Rochester, GB

2:25 PM
Initiated customs clearance process
Rochester, GB

11:02 AM
Package departed an Amazon facility
Rochester, Kent GB''

Jumped to 'out for delivery' today so that's 5 day improvement on the original expected (with prime). Originally expected Jan 27

Ordered: Jan 14
Arrived at Rochester: Jan 15
Customs Cleared: Jan 18
Out for Delivery: Jan 22.

d51984

Did you get your package last night?

errlloyd

delly wrote: »

The biggest of the orders is a VR headset ordered on Jan 7th, with expected delivery on Saturday. The only problem is it hasn't been dispatched yet. Customer support are as good as a chocolate teapot, with nobody able to give any rational as to what the extra issues are. I can get the same unit delivered next day to my old Parcel Wizard address, so I just don't get it.

Which VR did you order? I ordered a Quest 2 yesterday and it had an estimated delivery date. Now it has nothing.

Sheep Shagger

Wow, ordered a Braun electric toothbrush for the kids on 19/1 and it just arrived....was due for delivery 27/1.

Hopefully this is things starting to return to normal for Prime:)

delly

errlloyd wrote: »

Which VR did you order? I ordered a Quest 2 yesterday and it had an estimated delivery date. Now it has nothing.

The very same. Ordered on the 7th and didn't have a delivery date for about a week. It then went to 23/1, and low and behold it has popped up in Swords for customs clearance today. The new delivery date is the 29th, which they will happily meet if it is already in country, but not technically late based on the revised delivery. It won't stop me chatting and giving out though, usually resulting in a partial refund. I got £50 back on a Lego order before Christmas, at least the CS Team are still good at something.

Leftwaffe

Prime delivery times are showing 2 weeks is this really the case? Afraid to order something else in case.

Ordered a Prime item on the 16th and I’m getting Feb 8th delivery. Hasn’t even been dispatched. If Prime is like that then what’s the point of it.

The Continental Op

Redordeadqwwer wrote: »

Prime delivery times are showing 2 weeks is this really the case? Afraid to order something else in case.

Ordered a Prime item on the 16th and I’m getting Feb 8th delivery. Hasn’t even been dispatched. If Prime is like that then what’s the point of it.

Depends, but I've had stuff from China quicker than Prime recently.

One thing I have noticed is that they are combining orders a lot more. I've had a load dispatched last night some I ordered nearly two weeks ago and others a week ago. Quickest if it all arrives at the same time will be 8 days and worst 15 days.

Amazon if you are reading this thats crap service for customers you have conned into paying for ""Prime"" service :mad:

Here's what I think might be adding to the delay? Total speculation but because so many orders are being combined I think all orders for Ireland are being fullfiled from one Amazon Fulfillment Center. That way Amazon only have to gear up one site for export to Ireland and there is an extra delay in getting items to that site and then resorting them - if orders are being combined togther then they will need extra handeling.

Sheep Shagger

Redordeadqwwer wrote: »

Prime delivery times are showing 2 weeks is this really the case? Afraid to order something else in case.

Ordered a Prime item on the 16th and I’m getting Feb 8th delivery. Hasn’t even been dispatched. If Prime is like that then what’s the point of it.

Free postage on all orders plus the TV service.

Times seem to be spending up.a bit there's a good chance you'll get it earlier. I've seen a big improvement the last 2 weeks.

whiterebel

Sheep Shagger wrote: »

Free postage on all orders plus the TV service.

Times seem to be spending up.a bit there's a good chance you'll get it earlier. I've seen a big improvement the last 2 weeks.

The TV service is useless now. Literally the only thing I could find to play in Ireland was the Marvellous Miss Maisel. You need a smart DNS as well now for it to work.

delly

whiterebel wrote: »

The TV service is useless now. Literally the only thing I could find to play in Ireland was the Marvellous Miss Maisel. You need a smart DNS as well now for it to work.

Make sure you are on primevideo.com and on Irish locality, still loads of stuff to watch.

Leftwaffe

The Continental Op wrote: »

Here's what I think might be adding to the delay? Total speculation but because so many orders are being combined I think all orders for Ireland are being fullfiled from one Amazon Fulfillment Center. That way Amazon only have to gear up one site for export to Ireland and there is an extra delay in getting items to that site and then resorting them - if orders are being combined togther then they will need extra handeling.

Is it gonna be permanently like that? Prime used to be great. Quick free delivery. It all kind of defeats the purpose now at the moment but I hope it can get sorted. 2 weeks is what you’d normally expect from China not the UK...

antodeco

Something ordered the 5th and hasn't even started customs clearance yet. Got my refund. Went to reorder and now they won't ship to Ireland. So I literally can't get this anymore. Quite frustrating. Went from ordering something I needed, to it going missing, to now not being able to get it.

The Continental Op

Redordeadqwwer wrote: »

Is it gonna be permanently like that? Prime used to be great. Quick free delivery. It all kind of defeats the purpose now at the moment but I hope it can get sorted. 2 weeks is what you’d normally expect from China not the UK...

I was just putting the idea out their for dicussion. I think it will get better but Ireland is less than 10% of the UK market and an add on at that so Amazon are never in any rush to fix things for us.

corkie

antodeco wrote: »

Something ordered the 5th and hasn't even started customs clearance yet. Got my refund. Went to reorder and now they won't ship to Ireland. So I literally can't get this anymore. Quite frustrating. Went from ordering something I needed, to it going missing, to now not being able to get it.

Can you source it from EU amazon sites (if they will ship) or alternative site/seller?

delly

After all the messing, my VR unit arrived today. No issue with extra duty, just the regular vat, making it just over the 300 mark.

Dante7

delly wrote: »

After all the messing, my VR unit arrived today. No issue with extra duty, just the regular vat, making it just over the 300 mark.

Still cheaper than the RRP of €349 here

delly

Dante7 wrote: »

Still cheaper than the RRP of €349 here

Yeah, works out at €330 or so. Strange thing though, the original authorisation reverted, then it was retried and rejected. I'm assuming they will retry again, but as of now the funds are still with me and I have the item. Very odd, but in line with Amazon processes going to pot.

Nicks delight

Personally I found Amazon.de to be great. They have also changed their delivery route to go Via France, from what I can see of tracking my parcel. The parcel did not go to UK as it usually does so its now quicker delivery time. Previously when it went through UK ,parcels were late. I also order stuff from UK, but it now takes longer for me to get a parcel from UK than from Germany. I find amazon.de to be cheaper on total price on orders OVER 20 euro when compared to UK AFTER vat and taxes and all extras. Anything under 20 I buy from UK. I can only speak as a UK Prime member. and do not know what cost is like without it.

kenon

Managed to get a delivery there today a week earlier than predicted by Amazon. Also noticed that their delivery estimates on their items have seemed to shorten in the last few days (a lot of things seems to be predicted for delivery on February 4th if ordered today). Hopefully they'll continue to shorten.

Leftwaffe

My prime item bought on the 16th still hasn’t been dispatched. Delivery date for 8th of Feb.

Bought another item today and also given the 8th of February as a delivery date. Strongly thinking of cancelling prime now.

1huge1

Just did a test with a Northern Irish address and according to Amazon's estimated delivery time, they are back to the 2 day delivery for prime.

So for a few items I tested, it was typically
London: 10pm tonight
Northern Ireland: 27th Jan
ROI: 5th Feb

My only hope is that the delivery windows for us are inaccurate which does tend ot be the case according to this thread, but still slow all the same.

If only Parcel motel was still operating their NI address service, we could be back to 2-3 days delivery.

Shlippery

Interesting.. .Order #3 in 2021 and slightly different customs this time: (w/ Prime)

First time I've seen mention of Dublin for the customs stage!

Ordered Thurs Jan 21st

First update:
Monday, 25 January
5:02 AM
Initiated customs clearance process
Dublin, Swords

Expected 'Feb 1st'

I suspect I'll get it tomorrow or even later today if it's in Swords?!

dg92

Shlippery wrote: »

Interesting.. .Order #3 in 2021 and slightly different customs this time: (w/ Prime)

First time I've seen mention of Dublin for the customs stage!

Ordered Thurs Jan 21st

First update:
Monday, 25 January
5:02 AM
Initiated customs clearance process
Dublin, Swords

Expected 'Feb 1st'

I suspect I'll get it tomorrow or even later today if it's in Swords?!

Hopefully you will get it today. Mine said Feb 1st for an order I submitted on Friday, then just changed to out for delivery this morning:



Let's hope its going to be this fast moving forward!