Amazon

whiterebel

An Post Portlaoise was like a staging area for returns, which were then sent to Scotland when there was enough to fill a truck. With Amazon using An Post less and less, they probably don't rely on them for the returns any more. This is also a big problem returning anything with batteries to Amazon.de

dohouch

@whiterebel @RTM@RT@rtmie yeah, I did change the return label address to Amazon,Portlaoise Mail Centre, but thought it would either end up in the bin or back with me. My fit band is only €40 worth, and have been told a replacement is on the way. A laptop return would be a real pain. Have bought several phones from Amazon Spain & Germany. Been lucky up to now. Amazon if interested, will need an opointed courier in Ireland and not putting each and every unsatisfied customer through this sh1t when something with a battery needs to be returned.

zell12

never mind, got it sorted

Strange one today waiting for an Amazon delivery (delivered by Amazon). I checked my tracking at around midday today and it said I was 7 stops away, checked a few minutes later and it was down to 2 stops away. Waited a few minutes waiting for it to be delivered and nothing came. Checked the tracking again and it's just back to "arriving today" but doesn't have the map with how many stops to go. It definitely wasn't delivered anywhere else because I would get a delivery email. Has this ever happened to anyone else and the package still arrived the same day? Thanks

Update on the above. Got a delivered email and the package is nowhere to be seen. Ffs

NewbridgeIR

https://www.boards.ie/discussion/comment/119894467#Comment_119894467

Happened to me last week (See posts earlier in thread)

I checked a number of neighbours houses and another house in the next estate with the same road as mine. No joy.

Amazon sent a replacement which did arrive on Thursday.

https://www.boards.ie/discussion/comment/119894730#Comment_119894730

Thanks for the reply mate.

I got onto support and the girl said there was a delay in dispatch and it will arrive Tuesday. First I tried to explain how was there a delay in dispatch when the driver was literally 30 seconds away from my house this morning with the package and it said I was the next stop. Also I tried to ask why it would take so long to arrive (on Tuesday) when the tracking showed all the steps that it had gotten to Dublin (Manchester - Swords - Dublin fulfilment centre - out for delivery) so it definitely wasn't a delay in being dispatched, the item was dispatched as normal and was in Dublin. I got in touch around 10 mins after I got the delivered email so could they not have gotten in touch with the delivery driver to ask what he did with the delivery? Also if I make the exact same order on Amazon right now it says the items would arrive on Monday so why Tuesday?

Any way I wasn't getting anywhere with it so just going to wait and hopefully it arrives on Tuesday.

EarWig

https://www.boards.ie/discussion/comment/119894165#Comment_119894165

That happened to me once. The driver couldn't find the address. Just like you I could follow it stop by stop on the map getting closer, and then it switches to Arriving Today.

In my case, I got it an hour later. So, I reckon the driver later asked for directions and found the address.

funkey_monkey

Do Amazon returns no longer have a slip that the returner must insert inside the parcel? Last time I sent something back there was an instruction to put part of the printed out return label inside the package. Is this no longer the case - doesn't look like it, but just want to know before shipping it back.

TIA.

dohouch

Amazon returns that have battery.

This sh1t has to stop. Any unlucky Irish customer with a return becomes an unpaid Amazon employee, wasting his/her time finding a quality courier that will do the job. Have bought a few mobiles from them and would hope to do so in future.

Maybe Amazon together with serious courier companies DPD,DHL there may be other could streamline the process.

Ireland is a tiny customer base, but this sh1t is insulting, IMHO😤

https://www.boards.ie/discussion/comment/119894774#Comment_119894774

Just a last update on this. I emailed them yesterday asking for a refund instead of sending a replacement because the order was for a Fire HD tablet that was on sale for black Friday and I can go get it in Argos for the same price (and I need it this week for a birthday). They issued the refund and put £20 on my account for the inconvenience.

Can't complain with the refund and the £20 but would love to know what actually happened and why it was marked as delivered. Kind of makes me weary of ordering anything again soon because if the same happens they'll think I'm taking the piss if it's marked as delivered again and I say it never arrived.

The Continental Op

You are always going to get your money back so don't worry about ordering from Amazon. Just don't 100% rely on delivery or delivery dates.

Edit> Have one that should have been here today with AnPost. It went to the wrong sorting center so will now take another day probably two to arrive.

xboxdad

Why can't I still order Duracell CR2032 batteries from Amazon now that we have an Irish fulfillment center?

They surely stock one of the most basic/widely used products on Earth.

In fact every single item I ordered since the opening of our fulfillment center came from abroad still (UK/France). ...and I ordered a lot of different items.

What do we stock here then? I'm struggling to imagine they don't stock anything I ever buy. ...now this CR2032 case made it especially suspicious this center doesn't work yet.

Did anyone here get anything delivered from Ireland? Is there any way to filter for our local fulfillment center in search please?

Thank you.

The Continental Op

Not the first and I doubt the last to ask that question.

Still no powerbanks whatsoever available to Ireland.

dam099

https://www.boards.ie/discussion/comment/119902000#Comment_119902000

Not sure why but it is annoying, same with camera batteries and power banks, I had hoped they might finally start delivering some of these when the Irish fulfilment centre opened.

Seems it may be related to the materials used, lithium stuff seems to be a no but alkaline based are deliverable. It may be due to courier restrictions but with their own fulfilment centre and delivery drivers in Ireland you would think they could get around that.

Markus Antonius

Mod: <snip>. Please see the forum charter regarding avoiding customs.

phobia2011

What’s story with Amazon, do they charge at source or will I still get a customs bill?

ohnonotgmail

https://www.boards.ie/discussion/comment/119905308#Comment_119905308

it depends. if sold by amazon or fulfilled by amazon then it is done at source. otherwise it is pot luck

Markus Antonius

https://www.boards.ie/discussion/comment/119904612#Comment_119904612

Damn, I forgot to say my second home in the north to which I will be bringing the goods and where they will remain.

Discodog

https://www.boards.ie/discussion/comment/119902096#Comment_119902096

I am just ordering a hedge cutter with a 18 volt Li battery & no delivery problem.

ohnonotgmail

https://www.boards.ie/discussion/comment/119912533#Comment_119912533

There are some items with a battery included that they will ship but I think that is an oversight on their part.

VG31

https://www.boards.ie/discussion/comment/119912946#Comment_119912946

It's not an oversight. Items that contain lithium batteries within them are treated differently to batteries or power banks.

The Continental Op

https://www.boards.ie/discussion/comment/119912946#Comment_119912946

Strange thing is that Amazon still know there is a lithium battery involved? Those that will ship come with a bloody great sticker you'd be blind not to see stating that the box contains a lithium battery.

The Continental Op

https://www.boards.ie/discussion/comment/119912959#Comment_119912959

Discodogs, hedge trimmer will more than likely come as a kit of a charger, battery and hedge trimmer all separate in the one box, so not an item that actually contains a lithium battery.

whiterebel

Power banks seem to cause Amazon all sorts of problems. Other items containing Li-Ion batteries can get through fine. Amazon ship into Ireland by truck so there should be no issue.

Discodog

So this one is shipped from Amazon SARL & can be delivered.

https://www.amazon.co.uk/gp/product/B01NGTYN59/ref%3Dox_sc_act_title_1?smid=A3P5ROKL5A1OLE&th=1

This one ships from Amazon SARL & can't be delivered.

https://www.amazon.co.uk/Bosch-Cordless-Lithium-Ion-Battery-Opening/dp/B01BTVZDG4/?_encoding=UTF8&pd_rd_w=SwDIg&content-id=amzn1.sym.c6796d1a-e8a6-48d2-a538-b80e0664a28d&pf_rd_p=c6796d1a-e8a6-48d2-a538-b80e0664a28d&pf_rd_r=K28XA645KMJW9AP087DV&pd_rd_wg=y8Mdn&pd_rd_r=dc9adba4-1f97-4128-bd00-1797f4aec5e8&ref_=pd_gw_deals_m1&th=1

whiterebel

https://www.boards.ie/discussion/comment/119914241#Comment_119914241

The Bosch version without battery and charger won't ship to Ireland either, so its not the battery by the looks of it.

Discodog

I found the same problem with Milwaukee tools. Contacted Amazon & they said that they would look into it but nothing changed.

I would of thought that Bosch wouldn't be happy about their product being blocked.

dam099

https://www.boards.ie/discussion/comment/119913288#Comment_119913288

I wonder if lowest common denominator is coming into it i.e. 99.99% comes by truck (either batches from UK warehouses or stocking the new Irish one) but on rare occasions they might pick an individual item from say an EU warehouse and send it via a courier who wont accept batteries and they don't have the systems in place to ensure that doesn't happen?

Discodog

Lots of powerbanks on Amazon Germany & they add a message to the heading stating that they are available for delivery to Ireland.