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Eir 'forgot to port' so voda still billing me

  • 05-10-2020 3:36pm
    #1
    Nobotty
    Closed Accounts Posts: 788 ✭✭✭


    hi folks,I moved to Eir 3 months ago
    Vodafone are still billing me for service even though I was switched to eir
    Who is paying the 200 euro bill?
    Voda are insisting its me
    I'm on wait over 30 mins to eir
    Does this happen often?
    I told voda I'm not paying and that I'm contacting eir and comreg
    They said eir would refund me..and to pay up...

    What can I do?
    37 mins now on hold to Eir and counting


Comments

  • #2
    hurikane
    Registered Users, Registered Users 2 Posts: 691 ✭✭✭hurikane


    So have you been paying Eir?


  • #3
    Nobotty
    Closed Accounts Posts: 788 ✭✭✭Nobotty


    hurikane wrote: »
    So have you been paying Eir?

    Yes paying Eir for the last 3 months
    Got through to Eir and they're saying its nothing to do with them

    So you move broadband provider and you have to cancel the original service yourself or else you are billed
    That can't be the case surely?


  • #4
    Zhane
    Registered Users, Registered Users 2 Posts: 1,156 ✭✭✭Zhane


    Nobotty wrote: »
    Yes paying Eir for the last 3 months
    Got through to Eir and they're saying its nothing to do with them

    So you move broadband provider and you have to cancel the original service yourself or else you are billed
    That can't be the case surely?

    Did you give Eir the UAN for your Vodafone account?


  • #5
    Nobotty
    Closed Accounts Posts: 788 ✭✭✭Nobotty


    Zhane wrote: »
    Did you give Eir the UAN for your Vodafone account?

    Yes
    Thats the puzzling thing
    I mean surely both can't use the same uan anyway


  • #6
    JTMan
    Registered Users, Registered Users 2 Posts: 5,542 ✭✭✭JTMan


    Nobotty wrote: »
    hi folks,I moved to Eir 3 months ago
    Vodafone are still billing me for service even though I was switched to eir
    Who is paying the 200 euro bill?
    Voda are insisting its me
    I'm on wait over 30 mins to eir
    Does this happen often?
    I told voda I'm not paying and that I'm contacting eir and comreg
    They said eir would refund me..and to pay up...

    What can I do?
    37 mins now on hold to Eir and counting

    Don't pay.

    Block the Vodafone DD.

    Eir should have contacted Vodafone as your old provider. Either Eir or Vodafone have screwed up or both.

    Eir should probably be your first point of contact with this. Try these escalation contacts. If Eir confirm that they told Vodafone that you left, then you need to re-contact Vodafone, ask for a a manager and ask for a complaint reference and tell them you are going to Comreg.


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  • #7
    Nobotty
    Closed Accounts Posts: 788 ✭✭✭Nobotty


    They've sent a new bill
    Over €300 now
    Eir never rang me back regarding the fcuk up on the service switch


  • #8
    JTMan
    Registered Users, Registered Users 2 Posts: 5,542 ✭✭✭JTMan


    Nobotty wrote: »
    They've sent a new bill
    Over €300 now
    Eir never rang me back regarding the fcuk up on the service switch

    €300? Jayus. Typical Eir customer care hellscape not returning calls.

    Have you blocked the DD and requested a chargeback on anything Vodafone has incorrectly taken from you?

    Have you contacted the Eir escalation contacts?


  • #9
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    Is it FTTH or FTTC? Was phone number transferred?

    Ccm@eir.ie is their complaints address. After 10 days of no reply then go to Comreg.

    Complain to vodafone also, they must know that you haven't used their service since the move or is the bill from them for equipment?


  • #10
    Royale with Cheese
    Registered Users, Registered Users 2 Posts: 9,161 ✭✭✭Royale with Cheese


    Nobotty wrote: »
    Yes paying Eir for the last 3 months
    Got through to Eir and they're saying its nothing to do with them

    So you move broadband provider and you have to cancel the original service yourself or else you are billed
    That can't be the case surely?

    I used to work on the Vodafone system that handled this scenario, Eir should have sent a port out notification to Vodafone which would have then deprovisioned your Vodafone service. I'd just keep refusing to pay, they'll most likely write it off eventually.


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