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Card Disappeared from Online Banking

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  • 06-10-2020 10:09am
    #1
    PHG
    Registered Users Posts: 475 ✭✭


    Hi,

    One of my cards is no longer on my online banking. I use this card frequently and my other cards/accounts are still visible. I tried ringing and was holding for an hour and gave up.

    Can I get help please.

    Thanks,


Comments

  • Options
    #2
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Hi PHG,

    Thanks for getting in touch with us today. 

    We're sorry to hear this. Can we ask is this in relation to a UK Credit Card?

    If not, it would be best to log in on 365online.com and select "service desk" > "ask a question", one of our colleagues will be happy to look into this further for you.

    Thanks,
    Richard


  • Options
    #3
    PHG
    Registered Users Posts: 475 ✭✭PHG


    Hi Richard,

    Yes a UK Credit Card. I installed the new app and though it lets you select an Irish number it does not accept it. This is due to  to no inputting enough numbers, UK has 1 extra digit which it would allow. I can not move to the next stage of registering as a result.

    I have rang the helplines but just constantly on hold.

    My UK current account till appears on my online banking. 


  • Options
    #4
    ashtreehouse
    Registered Users Posts: 5 ✭ashtreehouse


    Just to let PHG know they're not alone.  I've just logged into 365online to service my credit card, and it's vanished from the list of available accounts.  How am I supposed to pay my debt and not incur a late fee or blot on my credit rating?


  • Options
    #5
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    PHG wrote: »
    Hi Richard,

    Yes a UK Credit Card. I installed the new app and though it lets you select an Irish number it does not accept it. This is due to  to no inputting enough numbers, UK has 1 extra digit which it would allow. I can not move to the next stage of registering as a result.

    I have rang the helplines but just constantly on hold.

    My UK current account till appears on my online banking. 
    [font=Arial, sans-serif]Hi PHG,[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks for getting back to us. [/font][font=Arial, sans-serif]When registering your card, can we please confirm that you are selecting ROI Contact number from the drop down menu? If you continue to experience difficulties it would be best to get in touch with Jaja on 0345 3098 099. A member of the team will be with you as soon as possible.[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks,[/font]
    [font=Arial, sans-serif]Richard[/font]


  • Options
    #6
    ashtreehouse
    Registered Users Posts: 5 ✭ashtreehouse


    >>> it would be best to get in touch with Jaja on 0345 3098 099<<<


     
    Good luck with that.  I've currently been on hold for over an hour.


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  • Options
    #7
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    ashtreehouse wrote: »
    Just to let PHG know they're not alone.  I've just logged into 365online to service my credit card, and it's vanished from the list of available accounts.  How am I supposed to pay my debt and not incur a late fee or blot on my credit rating?
    [font=Arial, sans-serif]Hi Ashtreehouse, [/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]We have responded to your query on your other post here.[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks,[/font]
    [font=Arial, sans-serif]Richard[/font]


  • Options
    #8
    PHG
    Registered Users Posts: 475 ✭✭PHG


    Bank of Ireland: Richard F wrote: »
    PHG wrote: »
    Hi Richard,

    Yes a UK Credit Card. I installed the new app and though it lets you select an Irish number it does not accept it. This is due to  to no inputting enough numbers, UK has 1 extra digit which it would allow. I can not move to the next stage of registering as a result.

    I have rang the helplines but just constantly on hold.

    My UK current account till appears on my online banking. 
    [font=Arial, sans-serif]Hi PHG,[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks for getting back to us. [/font][font=Arial, sans-serif]When registering your card, can we please confirm that you are selecting ROI Contact number from the drop down menu? If you continue to experience difficulties it would be best to get in touch with Jaja on 0345 3098 099. A member of the team will be with you as soon as possible.[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks,[/font]
    [font=Arial, sans-serif]Richard[/font]
    Hi,

    Yes I have. Like the other poster I have just been kept on hold for over an hour 3 days in a row.

    Whoever decided on this split must have never been involved in any type of design before and both apps show a serious lack of testing. I know not your fault Richard but terrible idea.


  • Options
    #9
    PHG
    Registered Users Posts: 475 ✭✭PHG


    PHG wrote: »
    Bank of Ireland: Richard F wrote: »
    PHG wrote: »
    Hi Richard,

    Yes a UK Credit Card. I installed the new app and though it lets you select an Irish number it does not accept it. This is due to  to no inputting enough numbers, UK has 1 extra digit which it would allow. I can not move to the next stage of registering as a result.

    I have rang the helplines but just constantly on hold.

    My UK current account till appears on my online banking. 
    [font=Arial, sans-serif]Hi PHG,[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks for getting back to us. [/font][font=Arial, sans-serif]When registering your card, can we please confirm that you are selecting ROI Contact number from the drop down menu? If you continue to experience difficulties it would be best to get in touch with Jaja on 0345 3098 099. A member of the team will be with you as soon as possible.[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks,[/font]
    [font=Arial, sans-serif]Richard[/font]
    Hi,

    Yes I have. Like the other poster I have just been kept on hold for over an hour 3 days in a row.

    Whoever decided on this split must have never been involved in any type of design before and both apps show a serious lack of testing. I know not your fault Richard but terrible idea.
    I'm out of the country so cannot ring Jaja and 0345 numbers are not free to ring. Not paying for a call when the fault is not of my design. Can I be contacted directly via phone to sort this put please?


  • Options
    #10
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    PHG wrote: »
    PHG wrote: »
    Bank of Ireland: Richard F wrote: »
    PHG wrote: »
    Hi Richard,

    Yes a UK Credit Card. I installed the new app and though it lets you select an Irish number it does not accept it. This is due to  to no inputting enough numbers, UK has 1 extra digit which it would allow. I can not move to the next stage of registering as a result.

    I have rang the helplines but just constantly on hold.

    My UK current account till appears on my online banking. 
    [font=Arial, sans-serif]Hi PHG,[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks for getting back to us. [/font][font=Arial, sans-serif]When registering your card, can we please confirm that you are selecting ROI Contact number from the drop down menu? If you continue to experience difficulties it would be best to get in touch with Jaja on 0345 3098 099. A member of the team will be with you as soon as possible.[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks,[/font]
    [font=Arial, sans-serif]Richard[/font]
    Hi,

    Yes I have. Like the other poster I have just been kept on hold for over an hour 3 days in a row.

    Whoever decided on this split must have never been involved in any type of design before and both apps show a serious lack of testing. I know not your fault Richard but terrible idea.
    I'm out of the country so cannot ring Jaja and 0345 numbers are not free to ring. Not paying for a call when the fault is not of my design. Can I be contacted directly via phone to sort this put please?
    Thanks for getting back to us here on Boards. Can we ask that you send us a Private message with your full name as it appears on the card and your contact information and we can certainly pass this onto the team to look into further for you. 

    Thanks Jen


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