Leaving Electric Ireland

jcrowbar

Thank you for being inflexible and leaving us with no heat and hot water during the lockdown.
Our Nest broke two days ago and Electric Ireland sent out an electrician to fix it, he found the issue and had a replacement box in his hands but couldn’t swap it -  someone in the company wouldn’t authorise it because ours was out of warranty with Electric Ireland (we were not even offered to pay for it which we would have done). Anyway, the box is still in warranty with google which will be replace at some stage next week. Meanwhile we can count our blessings that the house is B rated and we have neighbours on both sides so won’t freeze; and that we have to social distance from everyone because you know - no shower.

Electric Ireland: Aoife

Hi there, 

We are sorry to read of your unhappiness with your customer experience. 

Can you please send us a private message? We can then liaise with the Home Energy Services department.

We require the following information for account security: 

- Your full name
- Your contact number
- Your address
- Your Electric Ireland account number 
- Confirmation you are the account holder (Yes/No)

Kind regards, 
Aoife

jcrowbar

Hi Aoife,

PM sent.

I would appreciate a call back asap on this. We have a young boy at home also. We can't go anywhere due to the lock down and now we have no heating or hot water for a shower. It's not acceptable in a pandemic.

Kind regards,
John Kelly

Electric Ireland: Aoife

Hi John, 

We responded to your PM. 

Kind Regards, 
Aoife