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Hkc alarm issue

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  • 29-10-2020 10:06pm
    #1
    coco0981
    Registered Users Posts: 1,293 ✭✭✭


    Hi
    My broadband has been dropping out for a week or 2 for a couple hours at a time, eir called out today and said it was my alarm system shorting it? Currently the alarm is beeping constantly with error saying DMC line fault and driving me and kids mad as it won't unset

    Not sure if any of the below info is relevant or not but will list it

    Changed from Sky to Eir broadband last week and new phone package is different (VOIP??) as phone line has to go into back of modem now

    Alarm system has a text dialler that doesn't really work anymore since eircom discontinued this service. Is it possibly this dialler causing an issue and would getting it removed sort it?
    Not sure what model alarm it is, photo attached

    Any help appreciated


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    #2
    altor
    Registered Users Posts: 11,713 ✭✭✭✭altor


    coco0981 wrote: »
    Hi
    My broadband has been dropping out for a week or 2 for a couple hours at a time, eir called out today and said it was my alarm system shorting it? Currently the alarm is beeping constantly with error saying DMC line fault and driving me and kids mad as it won't unset

    Not sure if any of the below info is relevant or not but will list it

    Changed from Sky to Eir broadband last week and new phone package is different (VOIP??) as phone line has to go into back of modem now

    Alarm system has a text dialler that doesn't really work anymore since eircom discontinued this service. Is it possibly this dialler causing an issue and would getting it removed sort it?
    Not sure what model alarm it is, photo attached

    Any help appreciated

    The system cant see the voltage on the line and this is causing the line fault.
    If the alarm seizes the line it will cut out the line for the modem so it could be that causing the issue.

    Best advise is to get installer to remove the modem from the system.

    www.altor.ie



  • Options
    #3
    coco0981
    Registered Users Posts: 1,293 ✭✭✭coco0981


    altor wrote: »
    The system cant see the voltage on the line and this is causing the line fault.
    If the alarm seizes the line it will cut out the line for the modem so it could be that causing the issue.

    Best advise is to get installer to remove the modem from the system.

    When you say remove the modem from the system, what does this mean?


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    #4
    altor
    Registered Users Posts: 11,713 ✭✭✭✭altor


    coco0981 wrote: »
    When you say remove the modem from the system, what does this mean?

    Its is the dialer in the control panel itself.

    If you open the control panel you can join the phone cable, A TO C. B TO D.
    This will stop the alarm from seizing the line and you will just have a line fault on the alarm system. It should still arm once you acknowledge the fault.

    www.altor.ie



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    #5
    rlady
    Registered Users Posts: 21 ✭rlady


    The same problem happened to a friend of mine. I wish I had seen this topic before. He had it done by calling a technician.


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