Screwfix deliveries

muddle84

I got a call from the UK screwfix today, got cut off so rang back uk screwfix. So basically 1 of 3 items were delivered to me and thenother two are delivered based on their records so they have now classed them as lost. I was given the option of a refund or reorder so toke the refund on one item and reordered the second one as I can't seem to source it anywhere else.

They assured me the delivery shouldn't be any longer than 2 weeks as they have got to the bottom of the customs issues now. Time will tell!

game4it70

My GLS has changed to "The parcel has reached the parcel center."
At least it seems to still be in the system.

fabo1thecross

Mine is at the parcel centre since the 20th.

game4it70

fabo1thecross wrote: »

Mine is at the parcel centre since the 20th.

I have just noticed mine was there on the 20th too plus the same message on the 29th

fabo1thecross

It's a right little mess. Pity.

Moyglish

Those of you having issues with delivery from Screwfix, were ye ordering from the .ie or .com (UK) site?

swampgas

Moyglish wrote: »

Those of you having issues with delivery from Screwfix, were ye ordering from the .ie or .com (UK) site?

I ordered from the .ie. site in early Jan. I had an email on the 18th that the goods were in Ireland (having been shipped from the UK) and were awaiting customs clearance. I've heard nothing since.

Bawnmore

Moyglish wrote: »

Those of you having issues with delivery from Screwfix, were ye ordering from the .ie or .com (UK) site?

Irish site here as well.

Imnewhere09

Bought 1st January. Irish site. Kept getting standard email replies about Brexit until 25th January when they claim to of sent a new item. Tracking now stuck on exported.

Leftyflip

Moyglish wrote: »

Those of you having issues with delivery from Screwfix, were ye ordering from the .ie or .com (UK) site?

Irish site, everything gets shipped from the UK as they don't have an Irish warehouse. So it doesn't matter if it's in stock in Ireland, it'll still ship from the UK, well that's what their representative told me anyway

game4it70

My tracking now showing as "The parcel has reached the parcel center" for the 3rd time.

Reply from my inquiry.

Good morning

Thank you for your email regarding the delivery of your order.

As previously advised by my colleague we are unfortunately experiencing delays with the delivery of orders due to Brexit.

I can see from the tracking that your parcel is now in Ireland, however parcels are still taking a time to clear customs in Ireland. Once the parcel has reached the delivery depot we would expect the parcel to go out for delivery within 3 to 4 working days.

Please accept my apologies for any disappointment that this matter may have caused.

Kind regards
Brenda
Ireland Enquiries

mac_09

Mine was Irish site also, which was annoying as I only ordered online as 1 of the items (which I didn't really need) was not in stock in store.

I've mentioned before, if it wasn't urgent and could wait 3 weeks for the item(s) I would have no problem ordering again. If urgent I would look to an alternative.

Here's the details of my order if it helps.

25/01/2021 11:11
The parcel is expected to be delivered during the day.

Ireland
25/01/2021 06:48
The parcel has reached the parcel center.

Ireland
23/01/2021 14:49
The parcel has reached the parcel center.

Ireland
19/01/2021 20:06
The parcel has reached the parcel center.

Ireland
08/01/2021 20:50
The parcel has left the parcel center.

United Kingdom
08/01/2021 20:50
The parcel was handed over to GLS.

United Kingdom
07/01/2021 10:24
The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.

United Kingdom

quazzy

Hi all,

Has anyone tried to use their click and collect option?

I'm looking to get a Mitre Saw and all the delivery issues is putting me off.

Also, any other reliable site that you might recommend for a mitre saw?

Bullocks

quazzy wrote: »

Hi all,

Has anyone tried to use their click and collect option?

I'm looking to get a Mitre Saw and all the delivery issues is putting me off.

Also, any other reliable site that you might recommend for a mitre saw?

I have. There's no bother if they have it in stock. You can still walk into their shop and check if what you want is in stock either

Bawnmore

Well that's frustrating - they delivered it to themselves.

mloc123

One of mine went "out for delivery" on the 29th... he must be. taking to long way here

Bawnmore

I just checked the delivery by chance. No notification or anything to let me know if was returned. I understand there's difficulties post Brexit, but it's all been handled fairly badly for me at Screwfix. Have emailed customer service to see what happens next.

game4it70

Mine arrived today after 4 weeks.

fabo1thecross

There’s hope so.

fabo1thecross

Gls updated there now showing in knock and out for delivery today. Fingers crossed.

odoliam

My delivery has apparently arrived in the destination country for the second time.
Guess it went on a short city break and ignored the non-essential travel guidance
Maybe it's now actually here and out for delivery soon

mloc123

odoliam wrote: »

My delivery has apparently arrived in the destination country for the second time.
Guess it went on a short city break and ignored the non-essential travel guidance
Maybe it's now actually here and out for delivery soon

Don't get too excited... My package has arrived at destination country 3 times and even been out for delivery... Before arriving at destination country again.

mloc123

Any day now...

odoliam

aw hell

got a reply back from Screwfix to my "where is my parcel" question
Got sent back 3......3!!!! tracking numbers instead of the 1 I had
Oh dear, I have no hope left now!

fabo1thecross

I found the parcel force tracking number no good. And the gls one only slightly better. I rang gls in knock and got a lovely person after being on hold for a while. She said the problem with my package was paper work missing on parcel forces end. And we’re chasing it. Once it appeared on the gls tracking site as being in knock I had it two days later. Ordered on the 12th Jan and delivered on the 2nd feb.
Afraid to order anything at the minute.

odoliam

hold the phone.....1 of the 3 is now marked "released from customs"
I'll probably get the sanding papers and not the sander!

Bawnmore

Over a week since tracking has marked it delivered to REF: SCREWFIX RETURNS and no communication from Screwfix on what's happening. Replied to an original email thread with Screwfix support last week and got nothing back so opened a new one just now.

Bawnmore

Update here: Screwfix rang this morning to confirm that there were data complications when exporting and that the parcel was returned to them. They said this is now 100% sorted and they shouldn't be seeing the same delays from now. They gave me the option of refunding or resending. I asked them to resend and they put €40 credit on my account for the inconvenience. Interestingly, can only be redeemed via phone order or in store, not online.

purple hands

Ordered on 19th Jan, split into three shipments on 20th, two reached Ireland on 25th but same tracking status since then of "Arrived in destination country" and the other not yet shipped with status of "Advised".

Maybe I should know better and it was obvious to others, but still seems a bit of a swizz that stuff ordered from screwfix.ie is coming from the UK. Will keep it properly local from now on.

phormium

Was thinking of ordering a small item today, are they any better now, have the initial problems being ironed out any bit?

It's just a hinge for a door but the only one any way local to me costs 38 euro as opposed to 17 on screwfix plus 5 for delivery, I'm all for supporting local but gap is too big! I'd like it asap though!

stratowide

Ordered on 19th jan.

Emailed them yesterday to see whats the story.

They emailed back today apologising about the delay saying to ignore the tracking situation and they will credit me back the money in 3-5 days.

Apparently its been sent back to their distribution centre due to ongoing custom problems.

Oh well.

bladespin

I've dealt with Screwfix several times and have had delivery problems with every order, to be fair this for the most part has been down to their couriers (GLS being absolutely hopeless), Screwfix themselves have been great helping out and sorting it each time without any hassle but they're way down the list and the last I'll use for anything urgent.

purple hands

phormium wrote: »

Was thinking of ordering a small item today, are they any better now, have the initial problems being ironed out any bit?

It's just a hinge for a door but the only one any way local to me costs 38 euro as opposed to 17 on screwfix plus 5 for delivery, I'm all for supporting local but gap is too big! I'd like it asap though!

If Lenehans have something similar, have found them to be very quick. Based in Dublin though.

phormium

Lenehans do but they are 35 euro plus postage I presume, they are out of stock of it anyway.

ElderWanderer

My order of 8 January arrived after 2 weeks, minus 2 items. My 2 orders of 20 January arrived on Wednesday...kind of....as in the system said they were delivered.

I had 4 items in 2 orders. I got one of the 4 items, and one utterly different item. I spent half an hour on the phone to them on Wednesday, then had to do a circuit of 2 stores in Dublin today to collect the items I had actually ordered including the missing items from 8 January, and drop off the item which some poor punter is probably missing while wondering why the hell they got my three items. I was offered the option of getting the missing items delivered & the wrong item collected. Ummm....no thank you...

In summary, I'm ordering nothing else from Screwfix.ie unless it's in stock and available for collection at a store in Dublin. Quite simply not worth the hassle for anything which needs delivering.

If it's not in stock in Ireland, I'll either pay extra somewhere else or do without.

phormium

I've taken a chance on it anyway, let's see what happens

PS confirmation says it will be delivered within 2/3 working days, I live in hope!

Mrcaramelchoc

I ordered stuff.3 weeks later no sign. They gave me a refund without question. They know they whole thing is bolloxed.

Won't be ordering from them again.

sky6

I ordered Stuff around Christmas they said Deliveries were taking a little longer I didn't mind as I wasn't in a hurry.
It took 3 Weeks to arrive which was fine for me.

cruizer101

Ordered two items on 18th of January. Tracking had it leave uk and arrive in destination country on 25th.
Then today I get an email to say my refund has now been processed

purple hands

Two out of three parcels now marked as "released from customs". Getting somewhere...

odoliam

lol, getting so daft
The 1 parcel released by customs, is still at that step for 4 days
The other 2 have now passed that and have reached parcel center

It's like watching Big Brother at night time

Sleeper12

Delivery times for screwfix were less than 7 days. Brexit has everything in a mess. Received my screwfix delivery today that I ordered 4 weeks ago.

PauloMN

Same story here, ordered 26th Jan, current ParcelForce status is "Delivery Agent - IRELAND, REPUBLIC OF Released from customs".

I hope these are teething problems, otherwise it's just unworkable for the long term. A few days is acceptable, weeks on end is not.

mloc123

"The parcel is expected to be delivered during the day."

Today might be the day...

wpd

ordered on the 25th Jan tracking says not even in the country yet

first time to use screwfix and i wont be doing it again

how did people get refunds I emailed them but got no reply?

swampgas

I emailed Screwfix on the first of Feb asking for a clear delivery date, within a week, or a refund. Today I was notified that they are refunding me.
This is for an order made in early January.

listermint

Lads..


User Screwfix only if it's available for click and collect.

Anything else then don't. Buy somewhere else local.

All the fingers crossed and here's hoping won't speed up anything. Couriers simply aren't delivering anymore and those that are have customs hoops to jump through . Irregular ferry times and a bunch of other paperwork.


You'd want to have all the time in the world to wait for stuff and if you do have weeks then grand knock yourself out. But hoping won't stop brexit having happened. These are the fruits.


Click and collect is great though.

Marhay70

Easy to blame Brexit, and it may have made things worse, but Screwfix delivery times were pretty **** to start with.

Leftyflip

Finally got the rest of my delivery, a week after receiving the first half. No more Screwfix for me!

However, have to give Toolfix in Dundalk a shout out. Absolutely bang on to deal with and very helpful. They'll be getting more of my business from now on.

Brianmeath

There a complete disaster, I ordered parts in November and waited weeks for them to come even tough they said they were dispatched.