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Notification of discount ending on energy bill

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  • 06-11-2020 3:39pm
    #1
    chasm
    Registered Users Posts: 2,083 ✭✭✭


    After noticing that the discount period is up on a few of my utilities etc, I am normally on the ball with these things and up until this year would normally change my electricity and internet providers annually.

    I have read in a few places that electricity providers are required to notify you that your discount period is up, see link from a few years ago. So did it actually come in or not?

    https://www.bonkers.ie/blog/gas-electricity/new-regulator-rules-will-be-a-gamechanger-for-energy-customers/


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    #2
    L1011
    Registered Users Posts: 69,012 ✭✭✭✭L1011


    I think it did - I got multiple notifications of mine even more than 30 days out and my supplier is extremely unreliable at that sort of stuff!


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    #3
    Shelflife
    Registered Users Posts: 3,074 ✭✭✭Shelflife


    chasm wrote: »
    After noticing that the discount period is up on a few of my utilities etc, I am normally on the ball with these things and up until this year would normally change my electricity and internet providers annually.

    I have read in a few places that electricity providers are required to notify you that your discount period is up, see link from a few years ago. So did it actually come in or not?

    https://www.bonkers.ie/blog/gas-electricity/new-regulator-rules-will-be-a-gamechanger-for-energy-customers/

    It came in, but if your on a deal that had elapsed prior to the above new regulation they dont have to tell you.


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    #4
    chasm
    Registered Users Posts: 2,083 ✭✭✭chasm


    Shelflife wrote: »
    It came in, but if your on a deal that had elapsed prior to the above new regulation they dont have to tell you.

    I have been told that the discount ended a couple of months ago, but they never notified me of this and I only realised myself the other day whilst checking my last bill. The bill actually states that a discount of 10% is applied, but it only gave about less than 0.5% discount. It was when I queried this that they stated the discount ended.


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