Complaints facilitator at electric ireland - no acknowledgements, no replies

mihalk

Following the procedure set out in your Code of Practice 
https://www.electricireland.ie/docs/roi-residential-footer---customer-service-guarantees/2446_cop_complaints_a4_copch0318_v4_lr-(1)-(003).pdf?sfvrsn=48bea20d_10

I sent an email to the complaintfacilitator@electricireland.ie on the 31st October 2020 and again on the 9th November 2020.
Unfortunately I have received neither an acknowledgement nor a reply.

I would welcome confirmation of receipt of the email at electric ireland.
The case number for this matter at the Commission for Regulation of Utilities can be exchanged by private message.

Electric Ireland: Aoife

Hi mihalk, 

We sent you a private message. 

Kind regards, 
Aoife

rossj

Please... my electricity is due to be cut off tomorrow 10th December,,

Thing is, Im a new tenant in this house, a house that had electric ireland beforehand, I switched to Energia & they must not have informed Electric Ireland yet as They dont seem to have registered me as  an Energia customer yet...

I dont understand as I gave my DD card details and the latest reading & the MPRN number and still have not received the postage they said they would send out some 9 or 10 days ago 

Im in Limbo & NEED to sort this now TONIGHT (Wed 9th Dec) before they turn it off tomorrow

PLEASE HELP or ADVISE