Is the webchat sevice not working at present?

StephenS147

Is the live chat not up and running yet?

On this page, there's a section for it but it's not a clickable link.

https://www.bankofireland.com/help-centre/contact-us/

Bank of Ireland Reps

Hi Stephen, thanks for getting in touch with us here on Boards.ie today. 

We’re sorry to hear that you’re having difficulties using our Live Chat. 

Our Live Chat is currently working as normal. We’d advise trying to use a different web browser, hopefully this should help. 

You can also certainly contact our customer service desk online by logging on to www.365Online.com and select the options ‘Service Desk’ > ‘Ask a Question’ and one of my colleagues would be more than happy to help. 

For general queries you can also certainly get in touch with us here or on any of our other social platforms and we’ll certainly do our best to help. 

Thanks, Eve 

StephenS147

Bank of Ireland Reps wrote: »

Hi Stephen, thanks for getting in touch with us here on Boards.ie today. 

We’re sorry to hear that you’re having difficulties using our Live Chat. 

Our Live Chat is currently working as normal. We’d advise trying to use a different web browser, hopefully this should help. 

You can also certainly contact our customer service desk online by logging on to www.365Online.com and select the options ‘Service Desk’ > ‘Ask a Question’ and one of my colleagues would be more than happy to help. 

For general queries you can also certainly get in touch with us here or on any of our other social platforms and we’ll certainly do our best to help. 

Thanks, Eve 

Thanks. Problem is I cannot see a clickable link on Firefox either. I've already tried chrome.

Bank of Ireland Reps

StephenS147 wrote: »

Bank of Ireland Reps wrote: »

Hi Stephen, thanks for getting in touch with us here on Boards.ie today. 

We’re sorry to hear that you’re having difficulties using our Live Chat. 

Our Live Chat is currently working as normal. We’d advise trying to use a different web browser, hopefully this should help. 

You can also certainly contact our customer service desk online by logging on to www.365Online.com and select the options ‘Service Desk’ > ‘Ask a Question’ and one of my colleagues would be more than happy to help. 

For general queries you can also certainly get in touch with us here or on any of our other social platforms and we’ll certainly do our best to help. 

Thanks, Eve 

Thanks. Problem is I cannot see a clickable link on Firefox either. I've already tried chrome.

Hi Stephen, thanks for getting back to us here. 

Please be assured that you can still contact our customer service desk by sending an online secure message by following the steps in our last post. 

You can also certainly contact our customer service desk by calling 0818 365 365 and an advisor would be more than happy to help. 

Thanks, Eve 

StephenS147

I thought I'd just report this anyway.

I've got sorted now. My stuff came in the post today that I was after.

Here's the issue that you can pass onto the relevant team.

Bank of Ireland Reps

StephenS147 wrote: »

I thought I'd just report this anyway.

I've got sorted now. My stuff came in the post today that I was after.

Here's the issue that you can pass onto the relevant team.

Hi Stephen, thanks for the response. 

We really appreciate you sharing this with us here, please be assured we’ll pass it along to the relevant team. 

Thanks, Eve