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Blocked account

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  • 28-11-2020 12:51pm
    #1
    Niamh52
    Registered Users Posts: 2 ✭


    Hi I logged into my online banking and typed in my 6 digit code and it said my account was blocked the details I typed in are right and I can’t contact anyone as all the services are closed now so how can I fix this as I need my account thank you


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    #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi Niamh, thanks for getting in touch with us here on Boards.ie. 

    If your mobile app has been blocked then you should still have one pin try remaining by logging on to www.365Online.com through a web browser. 

    Once you’ve logged on there successfully then your app should be unblocked. 

    Alternatively you can certainly contact our Mobile App Team on 0818200362 and one of my colleagues should be able to assist you with this further. 

    This team is available today until 4pm. 

    I hope this information helps. If there’s anything else we can help you with please don’t hesitate to get back in touch with us here. 

    Thanks, Eve 


  • Options
    #3
    Niamh52
    Registered Users Posts: 2 ✭Niamh52


    I tried to log into my online the 3 times and online and it didn’t seem to work


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    #4
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Niamh52 wrote: »
    I tried to log into my online the 3 times and online and it didn’t seem to work
    Hi Niamh52,

    Thanks for getting back to us. 

    We're sorry to hear this didn't work. In this case, we would recommend linking in with our 365 team on ROI Freephone 1800946156. One of our colleagues will be happy to reset this for you.

    Thanks,
    Richard


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