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Text message for delivery day and no delivery

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  • 02-12-2020 10:06am
    #1
    markad1
    Registered Users Posts: 921 ✭✭✭


    Hi,

    Received a text message on Monday to say you will receive delivery on the next working day.
    I arranged things with work to be at home and waited all day Tuesday. 
    No delivery, no call to rearrange, nothing.

    Might not be anyone at home to day if they call.


    Why the text if it is not going to be delivered.
    Not impressed.


Comments

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    #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,276 ✭✭✭✭Richersounds.ie: Kenny


    markad1 wrote: »
    Hi,

    Received a text message on Monday to say you will receive delivery on the next working day.
    I arranged things with work to be at home and waited all day Tuesday. 
    No delivery, no call to rearrange, nothing.

    Might not be anyone at home to day if they call.


    Why the text if it is not going to be delivered.
    Not impressed.
    Hi Markad1.

    Really sorry to hear the delivery didn't show yesterday.

    If you can PM me you full name and address i can look into this for you.

    Or you can email Emma in our mail order team directly on Emmaj@Richersounds.ie

    We'll try and get this corrected ASAP for you.


  • Options
    #3
    markad1
    Registered Users Posts: 921 ✭✭✭markad1


    Thank you


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    #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,276 ✭✭✭✭Richersounds.ie: Kenny


    markad1 wrote: »
    Thank you
    No problem Markad1.

    Drop me the PM and I'll check things out.


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    #5
    markad1
    Registered Users Posts: 921 ✭✭✭markad1


    Richersounds.ie: Kenny wrote: »
    markad1 wrote: »
    Thank you
    No problem Markad1.

    Drop me the PM and I'll check things out.
    Emailed Emma, thanks


  • Options
    #6
    Richersounds.ie: Kenny
    Company Representative Posts: 17,276 ✭✭✭✭Richersounds.ie: Kenny


    markad1 wrote: »
    Richersounds.ie: Kenny wrote: »
    markad1 wrote: »
    Thank you
    No problem Markad1.

    Drop me the PM and I'll check things out.
    Emailed Emma, thanks
    No problem Markad1.

    Fingers crossed you are sorted very soon.


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    #7
    markad1
    Registered Users Posts: 921 ✭✭✭markad1


    PM sent Kenny


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    #8
    markad1
    Registered Users Posts: 921 ✭✭✭markad1


    TV arrived


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    #9
    Richersounds.ie: Kenny
    Company Representative Posts: 17,276 ✭✭✭✭Richersounds.ie: Kenny


    markad1 wrote: »
    TV arrived
    Hi Markad1.

    That is great news!!!

    Again sorry for the hassle this may have caused you.


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