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Best way to get in touch with DPD

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  • 03-12-2020 1:16pm
    #1
    blastman
    Registered Users Posts: 5,451 ✭✭✭


    Hi folks, DPD only delivered part of an shipment to me yesterday (one of two packages was not delivered), and I'm trying to get in touch with them to find out about the other package. What's the best way to do this, as their online chat is a robot telling me the order was delivered or, if I ask to speak to a real person, I get a screen telling me all their agents are busy and I can't make any contact. Is there a contact number, or would I be better going to the nearest depot?

    TIA
    Tagged:


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    #2
    Caranica
    Registered Users Posts: 10,116 ✭✭✭✭Caranica


    blastman wrote: »
    Hi folks, DPD only delivered part of an shipment to me yesterday (one of two packages was not delivered), and I'm trying to get in touch with them to find out about the other package. What's the best way to do this, as their online chat is a robot telling me the order was delivered or, if I ask to speak to a real person, I get a screen telling me all their agents are busy and I can't make any contact. Is there a contact number, or would I be better going to the nearest depot?

    TIA

    Twitter, they're very responsive


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    #3
    L1011
    Registered Users Posts: 68,788 ✭✭✭✭L1011


    I got through to a human from the chatbot at ~9:30am two days ago, was waiting very briefly - was shown as being first in the queue. Issue resolved first go.


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    #4
    blastman
    Registered Users Posts: 5,451 ✭✭✭blastman


    Thanks lads, I did get through to a human on chat by accident, I think, he was helpful enough and said the missing item was held up by DPD International. Gave me an email address to query it on, but no response so far. Just worried that because their tracking system says the consignment is delivered, that it might fall between the cracks as I can't trace it...


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