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Credit Card Services

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  • 05-12-2020 11:11am
    #1
    The Tetrarch
    Registered Users Posts: 2,092 ✭✭✭


    This morning I tried to pay Vehicle Registration Tax (VRT) with my BOI Mastercard, but in three attempts I failed to enter the correct PIN.  I then used my KBC debit card.  The reason I forgot my Mastercard PIN is it is years since I tried to use a credit card in a "shop".  Now the card is blocked ("please call card services").  When I call card services - a lengthy affair selecting numerous options, and finally entered my 16 digit credit card - I am told they only operate Monday to Friday 09:00 to 17:00.  Is this true?


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    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    The Tetrarch wrote: »
    This morning I tried to pay Vehicle Registration Tax (VRT) with my BOI Mastercard, but in three attempts I failed to enter the correct PIN.  I then used my KBC debit card.  The reason I forgot my Mastercard PIN is it is years since I tried to use a credit card in a "shop".  Now the card is blocked ("please call card services").  When I call card services - a lengthy affair selecting numerous options, and finally entered my 16 digit credit card - I am told they only operate Monday to Friday 09:00 to 17:00.  Is this true?
    Hi there,

    Thanks for getting in touch with us here on Boards.ie.

    In line with Government and HSE guidance to curtail Covid-19 and social distancing guidelines we have temporarily reduced the number of customer service advisers in our Contact Centres and our hours have changed to 9am to 5pm Monday to Friday. There is no change to services for Fraud and Lost and Stolen Cards which remain 24/7. 

    If you contact our Credit Card Services Team this morning they can re-issue your card PIN by post. Alternatively, you can access your card PIN online when logged on to Card Care. For more information or to register for this service, please see here.

    Thanks,
    Tara


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