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Last Week's Top Five Queries (30.11.2020 - 06.12.2020

  • 07-12-2020 4:40pm
    #1
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭


    1. I transferred money to Irish Water in error. Can you help me get a refund?

    Please send a PM with the following details and we can investigate:

    - Full name;
    - Account number;
    - Full address associated with the account; and
    - Contact number.

    2. There is a sewer leaking in my estate, can this please be investigated?

    Please send us a PM with the following details and we will have this matter promptly investigated:

    - The exact location of this leak; and
    - Approximate time this is ongoing.

    If you would like to be kept updated on this investigation, please also include the following details in your PM:

    - Your name; and
    - Your contact number

    3. I would like an update on my New Connection Application. Can you help? 

    Would you mind sending the following details via PM and we can look into this:

    - Name;
    - Address;
    - Application reference number; and
    - Contact number.

    4. There is a drain cover missing on the road I cycle on. Can you please fix this?


    We recommend that you report this to the Roads and Drainage Department of your Local Authority as they are responsible for the maintenance of this infrastructure.


    5. I have been experiencing lots of disruptions to my supply recently and would like to know more about Irish Water’s plans for network improvements. Can you help? 

    We are very sorry to hear that there are regular supply disruptions in your area. Could you PM us with the following information and we can look into this further for you:

    - Full name;
    - Contact number; and
    - Full address including the Eircode and County?
    You can also see a list of our upcoming project and plans to upgrade the infrastructure here.


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