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Three Mobile

  • 09-12-2020 8:49pm
    #1
    normanbond
    Registered Users Posts: 338 ✭✭


    My daughter has a Samsung mobile and on the Three network. She did her usual top up as per her prepay plan. Last week the credit disappeared after one day. We contacted Three customer service and were redirected to an Indian call centre.
    Agent no. 1 said that credit would be restored to a value of €20 and same would apply within 24 hours.
    6 days later and no credit appeared on the child’s phone. Contacted them today, re routed to same call centre and received cold and shoddy treatment with agent intent on talking across me and then she just hung up.
    Absolutely worst ‘service’ I’ve ever encountered and shameful treatment with a young person’s mobile phone account.
    Such a sad experience


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