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  • 18-12-2020 10:34am
    #1
    PalLimerick
    Registered Users Posts: 497 ✭✭


    Hi

    I topped up my mobile on 365online. I put in my correct mobile number but chose the wrong network. So nobody will receive the payment. The amount was €30 will that be sent back to my account?

    Thanks for any help. 


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    #2
    Bank of Ireland: Megan
    Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    PalLimerick wrote: »
    Hi

    I topped up my mobile on 365online. I put in my correct mobile number but chose the wrong network. So nobody will receive the payment. The amount was €30 will that be sent back to my account?

    Thanks for any help. 
    Good morning PalLimerick,

    Thanks for reaching out to us here on Boards.ie.

    If you have selected the wrong network, the funds should be returned to you automatically within 3-5 working days. If you have any queries in relation to this, please log into the 365 Online website, select Service Desk and then Ask a Question option. One of my colleagues will be happy to help.

    I hope this information helps.

    Take care.

    Many thanks,
    Megan


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    #3
    PalLimerick
    Registered Users Posts: 497 ✭✭PalLimerick


    Bank of Ireland: Megan wrote: »
    Good morning PalLimerick,

    Thanks for reaching out to us here on Boards.ie.

    If you have selected the wrong network, the funds should be returned to you automatically within 3-5 working days. If you have any queries in relation to this, please log into the 365 Online website, select Service Desk and then Ask a Question option. One of my colleagues will be happy to help.

    I hope this information helps.

    Take care.

    Many thanks,
    Megan

    Hi,

    Thank you for your help and quick reply.

    All the best.


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