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How do I add an additional account?

danjo-xx · 2020-12-20 20:13:27

Switched back to EI with dual account on 5th November last got my first bill but its not showing up when I login to my account on line. Only my closed accounts show up. I've been on to your phone reps all last week trying to resolve this issue but no joy. Can someone give the correct steps to be followed here please.

20-12-2020 9:13pm

#1

danjo-xx

Registered Users, Registered Users 2 Posts: 5,393 ✭✭✭

Join Date: September 2008

Posts: 4339

Switched back to EI with dual account on 5th November last got my first bill but its not showing up when I login to my account on line. Only my closed accounts show up.

I've been on to your phone reps all last week trying to resolve this issue but no joy.

Can someone give the correct steps to be followed here please.

0

Comments

#2 21-12-2020 10:13am
Electric Ireland: Aoife

Company Representative Posts: 361 Verified rep ✭

Join Date: January 2018

Posts: 361
Hi danjo-xx,

We're sorry to read this.

Have you gone to Contact Us section? If you look at the drop-down menu there, you will find an option to Register Additional Account. The new account won't appear immediately but should appear within a few working days.

Can you please send us a private message?

We need you to provide the following information for account security:
Your full name

Your address

Your account number

Your contact number

Confirmation you are the account holder (Yes/No)

Kind regards,
Aoife

0