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Last Week’s Top Five Queries (21/12/2020 – 27/12/2020)

  • 28-12-2020 1:37pm
    #1
    Irish Water: Jose
    Company Representative Posts: 23 Verified rep ✭


    1) I have low water pressure for 2 years. My neighbours are also affected. Can you help me?

    If your cold kitchen tap is currently affected, could you send us a private message confirming the below details?

    - Full Name;
    - Contact Number; &
    - Full address including the Eircode and County

    2) I have been noticing a lot of fine white powder in our water. It settles out after boiling, or after standing about 30-60 minutes.  What is it?


    White discolouration in water can be caused by trapped air or dissolved minerals (lime) associated with water hardness.

    Air can get into the water supply following repair work on the network or when a pocket of air becomes trapped in the internal domestic pipework. Aerated water has a cloudy/ milky white appearance.

    To determine whether the cause is air or hard water you can: 

    Fill a glass with water from the cold tap and observe how it clears -

    • Aerated water can take 10 minutes to clear and will clear from the bottom of the glass upwards. Any white water in the water mains from this cause should clear within 2-3 hours.

    • Water containing white sediment (hard water) will take an hour or more to clear and will clear from the top of the glass downwards, with the white sediment remaining at the bottom of the glass.
    There is no health risk in either circumstance.
    Please see: https://www.water.ie/w...s/discoloured-water/

    3) Anyone else having an issue with water discolouration since the boil water notice ended recently?


    If your cold kitchen tap is currently affected, could you send us a private message confirming the below details?

    - Full name;
    - Full address including the Eircode and County;
    - Contact number;
    - If your neighbours are affected;
    - If there are particles present in your supply; &
    - If there is any odour / strange taste coming from your supply

    4) I transferred a substantial amount of money to Irish Water in error. Can you help me?


    Could you PM us with the following information and we will investigate this?

    - Full name;
    - Contact Number;
    - Account number; &
    - Full address associated with the account

    5) I need the account details for my private house. Can you please help?


    Would you mind sending a PM with the following details and we can look into this:

    - Name;
    - Contact Number; &
    - Full address including the Eircode and County


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