Cross Pens

blindsider

So, I ordered on 05/01/21 and stacked 2 codes. Total order €30.

No updates forthcoming and after several calls/emails etc I eventually got through to another dept this morning. A helpful person gave me 2 email addresses and I have just received a refund - in less than an hour!

I don't think it's right to post the email addresses here, but I will PM anyone who wants them.

If you 'Thank' this thread, I'll PM the email addresses to you later this evening.

jayjbe

My order 'shipped' but tracking shows not handed to carrier.

I emailed today. Got bs reply back saying they've heard duty is due so they're holding shipping orders until they sort with customs so we don't have to pay duty. I'm not patient guy and definitely not waiting indefinitely for Cross to turn into a proper company. Requested a refund.

thebiglad

blindsider wrote: »

So, I ordered on 05/01/21 and stacked 2 codes. Total order €30.

No updates forthcoming and after several calls/emails etc I eventually got through to another dept this morning. A helpful person gave me 2 email addresses and I have just received a refund - in less than an hour!

I don't think it's right to post the email addresses here, but I will PM anyone who wants them.

If you 'Thank' this thread, I'll PM the email addresses to you later this evening.

Did you want to cancel or did they cancel for you because of stacked codes?

Wolftown

Wolftown wrote: »

Spoke to George on the UK line earlier. He advised that a lot of orders are on hold due to complaints regarding custom charges, mine being one of these held orders. He initially couldn't give me any timeline for when he expected this to be resolved.

I told him that my order was a birthday present for someone and was needed by 27/01 (completely fabricated), and that I don't have an issue paying customs if required. My order is only around €25 so not really concerned about that aspect.

Result was George had mine sent today by express. I've already received an email from DHL stating delivery before 6pm tomorrow. No mention of customs so far.

Might be an option to try the above for someone who just wants their pen!

Mine was delivered this morning, no customs charges

blindsider

thebiglad wrote: »

Did you want to cancel or did they cancel for you because of stacked codes?

I got no updates etc from them, so I asked for a refund.

long_b

Given people's experiences.. the title of this post did in fact turn out to be extraordinarily apt?

mr_edge_to_you

long_b wrote: »

Given people's experiences.. the title of this post did in fact turn out to be extraordinarily apt?

Very good!!!!

I'm still waiting myself. Don't want to ring because they'll only end up cancelling the order and I'd really like my new pen. I'm happy enough to wait.

lawred2

mr_edge_to_you wrote: »

Very good!!!!

I'm still waiting myself. Don't want to ring because they'll only end up cancelling the order and I'd really like my new pen. I'm happy enough to wait.

Same

Bearcat1

The Bearcat always endeavours to be a bastion of decorum and patiently awaits the delivery of a Pen purchased on the third day of the year 2021. In Bearcats heavily inebriated state and diminished faculties the Bearcat failed to recognise that cross were no longer a high quality trading entity.

It has perturbed the Bearcat deeply to see the sort of clientele that have gravitated towards this offer. The Bearcat in the strongest manner possible rebukes the reprehensible statements made by the plebs. Upon further reflection the Bearcat has been left feeling uneasy.

The Inbetween is mine

Bearcat1 wrote: »

The Bearcat always endeavours to be a bastion of decorum and patiently awaits the delivery of a Pen purchased on the third day of the year 2021. In Bearcats heavily inebriated state and diminished faculties the Bearcat failed to recognise that cross were no longer a high quality trading entity.

It has perturbed the Bearcat deeply to see the sort of clientele that have gravitated towards this offer. The Bearcat in the strongest manner possible rebukes the reprehensible statements made by the plebs. Upon further reflection the Bearcat has been left feeling uneasy.

The Inbetween recognises the Bearcat's unease and general distaste towards the plebs trying to better themselves.

The Bearcat must heed the nation's desire to return to a simpler time...a time when eireann was a happy and simpler place....when the highlight of our lives was winning a wonderful cross pen on Murphy's Micro quiz-m.

Any family that won one of these fine examples of craftsmanship could trade them for 6 months worth of butter vouchers with any dole recipient who wished to climb the social ladder of his immediate area

Asus X540L

What did you do to these poor pens to make them cross?

For Forks Sake

And that's the end of that chapter.

Your order has been updated with a status of Canceled.

If you have questions about your order, you can email us at crossireland@cross.com.

Dear Sir/Madam,

We are very sorry to have to inform you that you order has pulled through with an error.
Unfortunately, our system appears to have a technical issue and has applied more than one
discount code to your order. (Just the Four )
We are not sure how this can be possible as discount codes should not be stacked in this way and are working to resolve this.
With this error being on your order we have had no alternative but to cancel this with immediate effect.
This will also cancel any pending payment.
Please feel free to order again, however please do not stack any codes as our system will only reject the order or this will cause a file error again.

81r2

Ordered on 3 Jan, two pens; not engraved. Total €26. Sitting on the fence, waiting in hope for delivery. Email this evening from PayPal, AT Cross have returned €26. Around same time, Cross emailed; order cancelled as I stacked 3 codes.

Thoroughly enjoyed the thread. Felt like I was at the Galway Races everyday, not knowing if I'd win, loose or have a faller.

davetherave

Ordered on the 4th. Total paid was €35ish through paypal. Had stacked the codes and got a refund two hours ago.

It wasn't the system that had a technical issue and stacked the codes, it was me.

Understandable really, something already reduced and then trying to get another 71% off if you used all four codes.

Didn't really need a fancy pen anyway.... but have already ordered it again anyway with just the winter code this time they have on the banner of the website.


Still a great bargain for those who got something, and I'm rooting for OP that they at least get their order :pac:

The Inbetween is mine

Got my second cancellation email just there,
that's all she wrote.....so to speak

Dublinstiofán

Rang them this morning. Order with stacked codes cancelled the other day. Other order with only one code will be shipped on Monday apparently so at least that’s something.

lawred2

I'm still waiting on that cancellation email

positron

Got the cancellation email as well.

Who wants an English pen anyway? One day it will want to leave your desk, will block every attempt at fixing it, and will just fall off the desk leaving a puke trail of ink all over the carpet.

I prefer Mont Blanc anyway.

/rant.

blindsider

blindsider wrote: »

So, I ordered on 05/01/21 and stacked 2 codes. Total order €30.

No updates forthcoming and after several calls/emails etc I eventually got through to another dept this morning. A helpful person gave me 2 email addresses and I have just received a refund - in less than an hour!

I don't think it's right to post the email addresses here, but I will PM anyone who wants them.

If you 'Thank' this thread, I'll PM the email addresses to you later this evening.

PM's sent - BOL!

Blanchy90

Order cancelled and got a refund today

blastman

Finally got a cancellation today after hearing absolutely nothing since the order was placed. I've been quite surprised at how badly Cross handled this, they really have gone downhill severely. Oh well, I'll know better in future....

E30M3

Your order has been updated with a status of Canceled.


Phew for a minute there I was afraid my order might be Cancelled. Seriously though a basic spelling error on an e-mail designed to explain a tricky situation is a bit poor from a company that makes a living selling writing instruments.

Top marks for entertainment value though over the last few weeks.

Cetyl Palmitate

Order status 'processing'.

Jan 1 order. 3 pens. 1 discount code. Total value approx 60.

Buying the same 3 items at current discounts is about 140.

lawred2

And there's the cancellation email

Oh well.. at least I got one out of it

Shlippery

Yea, Revolut funds were reverted two days ago and finally got my cancellation from my R2D2 order this morning.

That's what I get for crossing the line and being a fraudulent code stacker I guess.

That being said, I caved and dove back in to order again with a solo code because I'd got stupid fountain pens stuck in my head.

Anyways, that's nearly the end of my January Cross saga. It's been a real ride. Thanks OP!

Maybe I should email George and see if he'll ship out my legit order faster.

mr_edge_to_you

Shlippery wrote: »

Maybe I should email George and see if he'll ship out my legit order faster.

Not all heroes wear capes

Bearcat1

Shlippery wrote: »

Yea, Revolut funds were reverted two days ago and finally got my cancellation from my R2D2 order this morning.

That's what I get for crossing the line and being a fraudulent code stacker I guess.

That being said, I caved and dove back in to order again with a solo code because I'd got stupid fountain pens stuck in my head.

Anyways, that's nearly the end of my January Cross saga. It's been a real ride. Thanks OP!

Maybe I should email George and see if he'll ship out my legit order faster.

The Bearcat is Impressed with this behaviour as Bearcat recognises the difficulty a Pleb has in resisting their nature.

Fann Linn

Got a Cross 10% discount code with my PTSB visa rewards yesterday. Deleted straight away as it appears this crowd might just be the pits when it comes to customer care judging by this thread.

it's definitive

Pens > boards

Bearcat1

Dublinstiofán wrote: »

Rang them this morning. Order with stacked codes cancelled the other day. Other order with only one code will be shipped on Monday apparently so at least that’s something.

Bearcat postulates that situation is far greater than you deserve.

tea and coffee

Ordered 2 personalised pens on 4th Jan. Emailed them on 10th to ask the story. Never heard anything back. The pre auth/pending had dropped off by then on my bank account.
I didn't set up an account with Cross and the tracking check didn't work.
I rang last week and she tried to put me through but after holding for a few mins the line went dead.
Got my cancellation email earlier today.
They were gifts and not an anticipated purchase so no loss but would be v reluctant to use ever again.
I actually got 3Cross ball pens in Aldi or Lidl last year for€6 each which tells you a lot.

Dublinstiofán

Bearcat1 wrote: »

Bearcat postulates that situation is far greater than you deserve.

Dublinstiofán hypothesises that nobody cares what Bearcat postulates in any or all of your comments.

Blade

Bearcat1 wrote: »

The Bearcat is Impressed with this behaviour as Bearcat recognises the difficulty a Pleb has in resisting their nature.

Could The Bearcat stay on topic of bargains and stop talking gibberish please

dakar

glasso wrote: »

it's definitive

Pens > boards

The pen is mightier than the board?

limerickpat

I just got the cancellation Email now. Stacked codes. No Ferrari pen for me.
Damn you Cross Pens

Zimmerframe

.

I guess Joe Biden doesn't stack codes.

whiterebel

Made in China - now the rumours will start.....:D

thebiglad

Got my cancellation email - 3 pens ordered on 4th, stacked codes.

Oh well, I certainly be reordering, will stick with my uniballs:D

Bearcat1

Blade wrote: »

Could The Bearcat stay on topic of bargains and stop talking gibberish please

The Bearcat is always willing to educate the less fortunate and Beacat never judges a person for poor comprehension skills. Bearcat will elucidate for you anything you fail to grasp within reason of course.

mr_edge_to_you

Nothing like a post from Bearcat to take the fun out of something.

Bearcat1

Blade wrote: »

Could The Bearcat stay on topic of bargains and stop talking gibberish please

The Bearact wishes to commend you on the fine job that you are doing, in spite of Beacat's view of you brethren. The Bearcat hopes you have not engaged in the despicable act of code stacking a scurrilous dishonest act. This odious behaviour makes the bearcat sick to Bearcat's core.

Bearcat1

Summer2020 wrote: »

In all fairness would you f*ck off

The Bearcat does not indulge in wanton profanity, but Bearcat understands such vulgarity is indicative of one's class.

TheDriver

Stop this gibberish. Bargains about pens please

chillinpenguin

Jut as a update for others

Ordered on the 4th double stacked codes value was €60 with all the discounts (5 pens in total I think).

Money got taken on the 4th
Money returned on the 11th
Money taken again on the 13th with Processing email finally sent.
Shipping information sent on the 14th (DHL label made notification)
Got Email today the 25th with Order cancelled Pulled through in error no stacking of codes etc and refund issued.

iniall

Got the marvellously personal cancellation email yesterday afternoon:

Dear Sir/Madam,

We are very sorry to have to inform you that you order has pulled through with an error.
Unfortunately, our system appears to have a technical issue and has applied more than one
discount code to your order.
We are not sure how this can be possible as discount codes should not be stacked in this way and are working to resolve this.
With this error being on your order we have had no alternative but to cancel this with immediate effect.
This will also cancel any pending payment.
Please feel free to order again, however please do not stack any codes as our system will only reject the order or this will cause a file error again.

Had ordered one really nice pen that I didn't need with stacked codes on 6 January. Disappointing. Oh well...

fdevine

Received a cancellation email for one of three orders. First order was for two cheaper pens, which could actually have been bought here for a similar price it turns out. Second order, with three stacked codes, was a fountain pen for myself and went through. Third and final order, €85 pen for €21, was apparently OOS but now cancelled. Could have been worse

Sahaair707

I placed an order on Jan 2nd (using stacked codes) for pens I never knew I wanted, paid by PayPal and apart from the initial order confirmation I have heard nothing since. Waiting to get the order cancellation and refund.

Siobh73

Sahaair707 wrote: »

I placed an order on Jan 2nd (using stacked codes) for pens I never knew I wanted, paid by PayPal and apart from the initial order confirmation I have heard nothing since. Waiting to get the order cancellation and refund.

Me too. Still living in hope though

Sahaair707

Siobh73 wrote: »

Me too. Still living in hope though

Just my cancellation and PayPal refund notification at 12:45, ah well.

the mahogeny gaspipe

Still haven't recieved my order from Jan1. No reply from Cross, so I have claimed through Paypal