Samsung S21 range launch january 14th.

Donegal Overlanding · 28-01-2021 1:28pm

Ours arrived today. Should have been here yesterday given it was on a "Promise next day delivery" service with An Post, but Covid has meant an extra days wait.

Trying to figure out how to claim the free ear buds and smart tag. Not seeing anything obvious.

DessieJames · 28-01-2021 1:29pm

Donegal Overlanding wrote: »

Ours arrived today. Should have been here yesterday given it was on a "Promise next day delivery" service with An Post, but Covid has meant an extra days wait.

Trying to figure out how to claim the free ear buds and smart tag. Not seeing anything obvious.

samsung members app from previous experience is where i claimed them before.

feargantae · 28-01-2021 2:04pm

feargantae wrote: »

Hmm, Chill are €13/pm for the S21 256GB. They seem to be the only ones with a quote for the S21 series now.

I'm with Mobile Phone Insurance Direct who can't sell new policies due to Brexit but they said they can give me a quote for the S21 when i have the IMEI to hand. Hoping for cheaper than €13pm! Haha

Success! Phone is insured for €8.43 per month. Cracker of a price! Covers everything, loss, theft, damage, accessories.

Donegal Overlanding · 28-01-2021 2:09pm

feargantae wrote: »

Success! Phone is insured for €8.43 per month. Cracker of a price! Covers everything, loss, theft, damage, accessories.

Just had a quick look at their website, seems they will try and offer a refurbished model if they can. That doesnt interest me at all.

feargantae · 28-01-2021 2:19pm

Donegal Overlanding wrote: »

Just had a quick look at their website, seems they will try and offer a refurbished model if they can. That doesnt interest me at all.

Yeah, seems a standard enough clause for phone insurance. However, I'd to claim off them last year and they sent me a brand new S9. It even had the plastic on it still. They just "reserve" the right to send a refurbished model.

monster1 · 28-01-2021 2:57pm

How do you order the case and pen from the Samsung website? I see it there but no option to add to cart.

Slippin Jimmy · 28-01-2021 2:57pm

Still no confirmation email from Samsung. If I don't receive it by 6 then I think I'll cancel the order.

dan786 · 28-01-2021 3:00pm

Slippin Jimmy wrote: »

Still no confirmation email from Samsung. If I don't receive it by 6 then I think I'll cancel the order.

Email for mine was after 3pm Monday. I say they have more to send out today then last few days to meet the release date tomorrow so might even be a bit later.

PTH2009 · 28-01-2021 3:20pm

Darn chill insurance, they can't insure my 512GB model

Anyone find the fast wireless charger a bit slow for the Ultra. Does it have a special charging type cable or stand. I have a dual samsung dual charger which I got with my s10

chrisire · 28-01-2021 3:56pm

Donegal Overlanding wrote: »

Ours arrived today. Should have been here yesterday given it was on a "Promise next day delivery" service with An Post, but Covid has meant an extra days wait.

Trying to figure out how to claim the free ear buds and smart tag. Not seeing anything obvious.

https://20203.samsungpromotions.claims/janpreorder-select/en-IE

Inquitus · 28-01-2021 4:02pm

PTH2009 wrote: »

AFAIK the stylus didn't come free with the phone

Did you get 2 free tags or buy an extra 1 ?

The Bundle I bought came with 2 Smart Tags (1 more than it should have), A Samsung Leather Case, the S21 Ultra 512gb, A 3 pin 25W charger (came in a separate package today), Ear Buds Pro. I also think I should be getting a stylus, we shall see!

Reati · 28-01-2021 5:17pm

Slippin Jimmy wrote: »

Still no confirmation email from Samsung. If I don't receive it by 6 then I think I'll cancel the order.

FYI - When I ordered my S10+ it didn't actually ship till launch day (even though it was meant to be here on Launch day). I was told earlier in the week mine was going to be here tomorrow but have heard nothing from them or nightline so be surprised if anything shows up tomorrow.

pmce4 · 28-01-2021 5:48pm

pmce4 wrote: »

I believe they are shipping in first pre-orders and on. Lots of boards members who ordered on launch day already have their phones. I ordered on the 15th and mine is arriving this afternoon.

My complete order arrived a few hours ago all setup and playing around with phone. Very impressed so far

Slippin Jimmy · 28-01-2021 6:52pm

No sign of any email. Looks like I will not be getting it on launch day. Now to ring them and cancel the order.

monster1 · 28-01-2021 6:57pm

monster1 wrote: »

How do you order the case and pen from the Samsung website? I see it there but no option to add to cart.

Anyone? Or where would be the best place to get a case/screen protector? Cheers

Lord Spence · 28-01-2021 7:55pm

Playing on the ultra now, any idea how to swipe right to get the Google news feed?

Slippin Jimmy · 28-01-2021 7:59pm

45 minutes waiting to get through to someone, only to be told I need to speak to their sales team. I rang the number on their website and selected the sales/orders section. I expected more from Samsung.

dan786 · 28-01-2021 8:40pm

Slippin Jimmy wrote: »

45 minutes waiting to get through to someone, only to be told I need to speak to their sales team. I rang the number on their website and selected the sales/orders section. I expected more from Samsung.

Friend got an email from Nightline with tracking few mins ago. No email from Samsung.

Healers39 · 28-01-2021 8:40pm

My order will be here tomorrow. Got a text message and email from nightline regarding delivery details. Ordered on Monday the 25th.

chrisire · 28-01-2021 8:44pm

Lord Spence wrote: »

Playing on the ultra now, any idea how to swipe right to get the Google news feed?

hold on home screen for a second,then swipe right to pick it

Lord Spence · 28-01-2021 9:22pm

chrisire wrote: »

hold on home screen for a second,then swipe right to pick it

Nice one thanks

Reati · 28-01-2021 9:26pm

Healers39 wrote: »

My order will be here tomorrow. Got a text message and email from nightline regarding delivery details. Ordered on Monday the 25th.

Is your account on samsung shop updated to shipped?

Reati · 28-01-2021 9:29pm

Slippin Jimmy wrote: »

45 minutes waiting to get through to someone, only to be told I need to speak to their sales team. I rang the number on their website and selected the sales/orders section. I expected more from Samsung.

It's ran by a 3rd party. Exertis if I spelled it right. Look for their number or email

Healers39 · 28-01-2021 9:43pm

Reati wrote: »

Is your account on samsung shop updated to shipped?

No. My account still says " Order is being processed by Exertis "

Lord Spence · 28-01-2021 10:14pm

Wow the buds pro are absolute quality, sounds is great even at higher volume levels, but the ambient mics are so so good and the talk detection feature works so well.

The smart tag is very handy too, pop on the keys and away u go, the fact that the tag can instantly find your phone is going to be so so handy.

PTH2009 · 28-01-2021 10:17pm

Lord Spence wrote: »

Wow the buds pro are absolute quality, sounds is great even at higher volume levels, but the ambient mics are so so good and the talk detection feature works so well.

The smart tag is very handy too, pop on the keys and away u go, the fact that the tag can instantly find your phone is going to be so so handy.

yeah love the buds, make sure you get to know the settings almost blew the ears off myself with that noise detection thing

Finding insurance is hard enough esp for the 512GB model. Chill cancelled mine earlier as they only go up the 256GB version

Pool4Life · 28-01-2021 10:47pm

Has anyone ever used gadgetinsurance.com? I know s21 not on their site yet.

enryb12 · 28-01-2021 11:35pm

Pool4Life wrote: »

Has anyone ever used gadgetinsurance.com? I know s21 not on their site yet.

Used it once for S10+ for a year, straight forward really didn't have to send in any forms to register. Will only be needed when having to put in a claim which I never had to do thankfully, so I can't help you hear unfortunately.

They renewed the policy the following year automatically without asking me, so emailed straight away asking to cancel it and they refunded my account the next day, so that was a positive sign!

kave2 · 29-01-2021 12:16am

Any recommendations for cases? I got the official Samsung transparent with kickstand but don't like it whatsoever. Kickstand is very protruding and case doesn't protect the camera housing. I think it can get easily scratched which i didn't realized when purchasing it. Need to find one with full cover on the back or one of those small camera housing stickers.

Update:
This looks pretty good actually.
https://latercase.com/products/galaxy-s21-ultra-thin-case

markc1184 · 29-01-2021 12:21am

Pool4Life wrote: »

Has anyone ever used gadgetinsurance.com? I know s21 not on their site yet.

I've been using them for a few years now. Had a claim when my S7 got smashed. €75 to have the glass both sides repaired. Very easy to deal with I thought.

PTH2009 · 29-01-2021 1:34am

had a look for curiosity and if you buy any S21 (including the Ultra) from now you now only get a set of Galaxy Buds Live as your free gift

thankfully pre ordering was the way to go and works out better value regarding the freebies

phill106 · 29-01-2021 1:09pm

Just got a call from CPW, my phones ready for collection, will be popping in soon.

Slippin Jimmy · 29-01-2021 1:38pm

So my preorder is going to be delivered within 3 to 4 weeks. They won't even cancel the order. The person I dealt with had a very poor line and was impossible to hear. I am really annoyed with Samsung.

Does anyone know who to contact about cancelling the order?

Inquitus · 29-01-2021 2:00pm

kave2 wrote: »

Any recommendations for cases? I got the official Samsung transparent with kickstand but don't like it whatsoever. Kickstand is very protruding and case doesn't protect the camera housing. I think it can get easily scratched which i didn't realized when purchasing it. Need to find one with full cover on the back or one of those small camera housing stickers.

Update:
This looks pretty good actually.
https://latercase.com/products/galaxy-s21-ultra-thin-case

I got this one free with the phone, similar to the one you mentioned.

https://www.samsung.com/us/mobile/mobile-accessories/phones/galaxy-s21-ultra-5g-leather-cover-black-ef-vg998lbegus/

EF-VG998_001_Front_Black_1600x1200.jpg?$product-details-jpg$

EF-VG998_001_Front_Black_1600x1200.jpg?$product-details-jpg$

EF-VG998_002_Back_Black_1600x1200.jpg?$product-details-jpg$

dan786 · 29-01-2021 2:11pm

Did anyone get Ultra today from Samsung? Friend got his but no buds just phone and the smarttag

pmce4 · 29-01-2021 2:11pm

Slippin Jimmy wrote: »

So my preorder is going to be delivered within 3 to 4 weeks. They won't even cancel the order. The person I dealt with had a very poor line and was impossible to hear. I am really annoyed with Samsung.

Does anyone know who to contact about cancelling the order?

They basically cannot refuse to cancel, ring them again and do a charge back on your card if they refuse again. they obviously took too many pre-orders. refer them to your rights regarding purchasing online and the timelines re: 14 days allowed to return the item unopened etc..
Or create a fuss and get them to throw in more freebies.. extra tag and case etc for the inconvenience.

Reati · 29-01-2021 2:14pm

Slippin Jimmy wrote: »

So my preorder is going to be delivered within 3 to 4 weeks. They won't even cancel the order. The person I dealt with had a very poor line and was impossible to hear. I am really annoyed with Samsung.

Does anyone know who to contact about cancelling the order?

Email Extermis or however you spell it - They have done so over email for me before. No BS from them.

Slippin Jimmy · 29-01-2021 2:14pm

pmce4 wrote: »

They basically cannot refuse to cancel, ring them again and do a charge back on your card if they refuse again. they obviously took too many pre-orders. refer them to your rights regarding purchasing online and the timelines re: 14 days allowed to return the item unopened etc..
Or create a fuss and get them to throw in more freebies.. extra tag and case etc for the inconvenience.

I just contacted my bank and they advised to wait 15 days to open a dispute. I am really annoyed with Samsung. They won't deal with this online, social media only by phone. It is an 0818 number and the call quality is terrible. I tried calling from my landline too.

Slippin Jimmy · 29-01-2021 2:15pm

Reati wrote: »

Email Extermis or however you spell it - They have done so over email for me before. No BS from them.

Emailed them 2 days ago, no reply.

Lord Spence · 29-01-2021 2:17pm

Slippin Jimmy wrote: »

Emailed them 2 days ago, no reply.

ring em they have a base in Dublin and Limerick (01) 408 7171

Limerick number (061) 226 600

dan786 · 29-01-2021 2:17pm

Slippin Jimmy wrote: »

Emailed them 2 days ago, no reply.

You might have wrong email address. I get replies from them within hours. I sent an email about something at 7pm last night and got a reply at 11pm.

29-01-2021 2:18pm

Slippin Jimmy wrote: »

So my preorder is going to be delivered within 3 to 4 weeks. They won't even cancel the order. The person I dealt with had a very poor line and was impossible to hear. I am really annoyed with Samsung.

Does anyone know who to contact about cancelling the order?

Did you try ringing exertis? They are usually sound to deal with.
I ordered the ultra 128gb on Monday and no sign of it shipping yet, I see on the site its saying dispatch from the 18th February further down the page, contradicting the instock and next day delivery further up the page, so just be aware of a delay if your in a hurry and thinking of buying

Slippin Jimmy · 29-01-2021 2:31pm

Lord Spence wrote: »

ring em they have a base in Dublin and Limerick (01) 408 7171

Limerick number (061) 226 600

Rang them earlier, they directed me back to Samsung. I'll give them a shout now.

dan786 wrote: »

You might have wrong email address. I get replies from them within hours. I sent an email about something at 7pm last night and got a reply at 11pm.

The email address I used was Ireland.SamsungSupport@exertis.com. Is that correct?

ciarsd · 29-01-2021 2:55pm

Dilemma for me.

I'm still using an S8 after stopping with the yearly rollover to the latest model in 2017. I prefer to purchase outright and stick with my current sim only billing.

With trade in, I can get the following as net cost to change:

S20 FE 5G 128GB (no gifts): €669
S20 5G 128GB - not available
S21 5G 128GB with free buds (but I've already got a pair): €679

Thoughts? Should I look around for the S20 instead in a phone store sim only given some of the feedback here so far, and that it may end up falling in price now that the S21 is available?

Inquitus · 29-01-2021 3:10pm

ciarsd wrote: »

Dilemma for me.

I'm still using an S8 after stopping with the yearly rollover to the latest model in 2017. I prefer to purchase outright and stick with my current sim only billing.

With trade in, I can get the following as net cost to change:

S20 FE 5G 128GB (no gifts): €669
S20 5G 128GB - not available
S21 5G 128GB with free buds (but I've already got a pair): €679

Thoughts? Should I look around for the S20 instead in a phone store sim only given some of the feedback here so far, and that it may end up falling in price now that the S21 is available?

The new buds are a lot better than the original ones, not sure what buds you have. You can always sell the buds and recoup some decent money if you get them free. I would go with the S21 5G with free buds given the options you outlined above.

ciarsd · 29-01-2021 3:42pm

Inquitus wrote: »

The new buds are a lot better than the original ones, not sure what buds you have. You can always sell the buds and recoup some decent money if you get them free. I would go with the S21 5G with free buds given the options you outlined above.

Thanks for the guidance, yes I just picked up a pair of the new Live Buds at christmas. Good point on selling them on unopened. Makes the S21 a competitive price! Cheers

feargantae · 29-01-2021 6:25pm

To anyone who's trading in their old phone. When do we send it off? The email mentioned a prepaid parcel coming in the post to send it off in but no sign of it yet. A bit worried cos it says its to be done within a week.

Just wondering from people with past experience upgrading to the s20 etc

ratoath25 · 29-01-2021 7:26pm

feargantae wrote: »

To anyone who's trading in their old phone. When do we send it off? The email mentioned a prepaid parcel coming in the post to send it off in but no sign of it yet. A bit worried cos it says its to be done within a week.

Just wondering from people with past experience upgrading to the s20 etc

Samsung told me they would send the envelope 7 days after I get the phone

yabadabado · 29-01-2021 8:05pm

ratoath25 wrote: »

Samsung told me they would send the envelope 7 days after I get the phone

I got my return/trade envelope in the post this morning.

Slippin Jimmy · 29-01-2021 8:18pm

Received an email, looks to be a generic one saying that they will deliver my phone by 12/02/21. They are offering me a €50 voucher that can be redeemed on the Samsung website. If I wait, would I still qualify for the buds pro a smart tag does anyone know?

Samsung S21 range launch january 14th.

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