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Early Termination Fee

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  • 13-01-2021 12:19pm
    #1
    Dheraj
    Registered Users Posts: 1 ✭


    Hi, I signed up with Electric Ireland in March 2020 for both Gas and Electricity supply to my home. I moved to a new address in November 2020. I called up Electric Ireland to change the supply address. Electric Ireland doesn't provide gas connection at the new address and I was able to change electricity supply address. To my surprise, there was a €50 early termination fee applied to the final gas bill for the old address. It should be noted that, like electricity, I would have continued with Electric Ireland for gas supply at the new address if the company was able to provide the same. I am wondering why I have to pay €50 for company's inability to provide gas connection in the new address? Thanks.


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    #2
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi Dheraj, 

    Thank you for getting in touch. 

    We will look into this for you. 

    Can you please send us a private message with the following details?

    - Your full name
    - Your Electric Ireland account number
    - Your address
    - Your contact number
    - Confirmation you are the account holder (Yes/No)

    Kind regards, 
    Aoife


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