logging in issue

patrickc

Hi

I'm trying to login to boards through chrome on my laptop. It's a new laptop and I couldn't remember the password so I reset it on my phone. (2 times to be sure)

It will allow me to login on my phone with the new password but not the laptop, I can only login through facebook on the laptop. I'd prefer not too can anyone tell me what's going on and how to fix it please?

thanks

Boards.ie: Niamh

Hi patrickc, are you still having this issue today?

patrickc

Hi Niamh

Yes it's still happening

Boards.ie: Niamh

Can you try clearing your cookies and cache in Chrome on the browser and see if you can log in then?

Also make sure that Chrome isn't infilling a previous password for you.

patrickc

I have tried that to no avail, also tried with edge it's the same thing.

Boards.ie: Niamh

OK thanks Patrick, I will pass this one on to tech.

Boards.ie: Niamh

Patrick, can you tell us what error message you get when you try to log in on Chrome please? A screenshot if possible would be great, thank you.

patrickc

Hi Niamh

I got sorted, I logged out on my phone too and reset my password again.

this worked so thank you.

Boards.ie: Niamh

Ok great, glad to hear it patrickc.