Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Making complaint and secure messaging service topics

Options
  • 17-01-2021 12:19pm
    #1
    joeirish
    Registered Users Posts: 452 ✭✭


    Where is the option to make a complaint gone from the new apps.?



    Also why has the option disappeared to "Ask a question" in the subject line when sending a message though the secure messaging service. None of the new list of options allows me to choose a subject to find out where your complaints procedure can be found and now there is no option to just ask question or even select 'Other' when none of the options applies.


Comments

  • Options
    #2
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    joeirish wrote: »
    Where is the option to make a complaint gone from the new apps.?



    Also why has the option disappeared to "Ask a question" in the subject line when sending a message though the secure messaging service. None of the new list of options allows me to choose a subject to find out where your complaints procedure can be found and now there is no option to just ask question or even select 'Other' when none of the options applies.
    Hi Joeirish,

    Thanks for reaching out to us here today on Boards.ie.

    You can find more information on on our Customer Complaints Procedure here.

    We're sorry to hear this. If you log in on the app and select "services" and scroll down to the bottom, there will be an option to "Send us a message". Rest assured our colleagues will be happy to help with any account queries you have. We appreciate your interest in our "Ask a question" feature and will certainly share this with our development team.

    Feel free to get back in touch if we can help with anything else.

    Thanks,
    Richard


Advertisement