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New site not working with Chrome on macOS

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  • 18-01-2021 4:12pm
    #1
    lapsang
    Registered Users Posts: 15 ✭


    When I try to connect to 365 using Chrome on macOS I keep getting the attached error message. Cleared cache, tried incognito mode, nothing works.
    Using Safari or Chrome on Windows I can access the site.


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    #2
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Hi Lapsang,

    Thanks for getting in touch with us today.

    We're sorry to hear you're experiencing difficulty logging in on Chrome. Can we ask you to click "reload" to see if this allows you to log in?

    Thanks,
    Richard


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    #3
    lapsang
    Registered Users Posts: 15 ✭lapsang


    As said, I've tried many things. Reload, using incognito mode, nothing works. Other browsers are fine. There's clearly something wrong, as I'm not the only one experiencing this issue.


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    #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    lapsang wrote: »
    As said, I've tried many things. Reload, using incognito mode, nothing works. Other browsers are fine. There's clearly something wrong, as I'm not the only one experiencing this issue.
    Hi lapsang,

    Thanks for getting back to us. We've raised this with our support team for investigation and will get back to you here as soon as we have an update. 

    Thanks
    Tara


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    #5
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    lapsang wrote: »
    As said, I've tried many things. Reload, using incognito mode, nothing works. Other browsers are fine. There's clearly something wrong, as I'm not the only one experiencing this issue.
    Hi lapsang,

    Our support team are looking into this. They have asked if you can please check if you type in the full address https://www.365online.com  into the browser address bar, are you still receiving the same error message? Also, could you please check the log in button in the top right hand corner on www.bankofireland.com to see if the message appears? 

    Thanks
    Tara


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    #6
    steve-o
    Registered Users Posts: 908 ✭✭✭steve-o


    You could only get a certificate error if you went to to an encrypted (https) URL, so asking if people went to the https address tells me that those in the back office have no clue.

    Let me try to help.

    The issue is occurring because Chrome thinks that the certificate has been revoked. But inspecting the cert shows that the current one is indeed valid, so Chrome is clearly a bit confused. I suspect that someone did somehow revoke the cert during the switch over to the new site and then replaced it, leaving Chrome confused with a bad (revoked) cert somewhere in a cache.

    I managed to fix it on my Mac by doing a force quit on Chrome. If you don't know how to do that, open Activity Monitor, then find Google Chrome in the list. Click on it, and then click the X at the top, then click on Force Quit. Then open Chrome again, and hopefully you can see the new website in all its glory.


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    #7
    Bank of Ireland: Megan
    Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    steve-o wrote: »
    You could only get a certificate error if you went to to an encrypted (https) URL, so asking if people went to the https address tells me that those in the back office have no clue.

    Let me try to help.

    The issue is occurring because Chrome thinks that the certificate has been revoked. But inspecting the cert shows that the current one is indeed valid, so Chrome is clearly a bit confused. I suspect that someone did somehow revoke the cert during the switch over to the new site and then replaced it, leaving Chrome confused with a bad (revoked) cert somewhere in a cache.

    I managed to fix it on my Mac by doing a force quit on Chrome. If you don't know how to do that, open Activity Monitor, then find Google Chrome in the list. Click on it, and then click the X at the top, then click on Force Quit. Then open Chrome again, and hopefully you can see the new website in all its glory.
    Hi steve-o,

    Thanks for getting in touch with us here on Boards.ie.

    We really appreciate you sharing this here, it was very helpful. We have shared this with the relevant teams. This issue with the privacy message has now been fixed due to an upgrade overnight. 

    I hope this helps and if there is anything we can help with, please get in touch.

    Many thanks,
    Megan


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