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on hold with customer services for over 10 mins

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  • 19-01-2021 3:59pm
    #1
    madge74
    Registered Users Posts: 3 ✭


    How long before the phones are answered ? 
    On hold for over 13 minutes.............


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  • Options
    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    madge74 wrote: »
    How long before the phones are answered ? 
    On hold for over 13 minutes.............
    Hi madge74,

    Thanks for your post.

    We're sorry to hear you're having difficulty getting through on the phones. Can you please let us know what number you're calling? If you can also let us know the general nature of your query there may be an alternative to calling. 

    Thanks
    Tara


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