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Bank account not working

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  • 25-01-2021 5:40pm
    #1
    saj85
    Registered Users Posts: 4 ✭


    Hi My bank account is not working and my bank of Ireland card was declined when tried to buy stuff in a shop and online. I have covid symptoms, and I have underlying health problems. I am scared to go out to the bank. I have no access to my funds which are in my bank account. I have to pay my rent and buy groceries. My bank account is not working, and I was not given any prior warnings and nothing was requested of me before doing so. Please restore my bank account, I have no cash left and I need to pay the rent and buy groceries. PLEASE 


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    #2
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    You have covid symptoms and you were out shopping ??


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    #3
    saj85
    Registered Users Posts: 4 ✭saj85


    Deleted User wrote: »
    You have covid symptoms and you were out shopping ??
    I did not go out, my wife went to do shopping with my bank card. I am not stupid. Thanks for your concern anyway. 


  • Options
    #4
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    saj85 wrote: »
    Hi My bank account is not working and my bank of Ireland card was declined when I tried to buy stuff in a shop and online. I have covid symptoms, and I have underlying health problems. I am scared to go out to the bank. I have no access to my funds which are in my bank account. I have to pay my rent and buy groceries. My bank account is not working, and I was not given any prior warnings and nothing was requested of me before doing so. Please restore my bank account, I have no cash left and I need to pay the rent and buy groceries. PLEASE 


    You have stated in this that YOU tried to buy items in a shop while having covid symptoms. Putting everyone else at risk. No wonder the numbers are as high as they are.


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    #5
    saj85
    Registered Users Posts: 4 ✭saj85


    [Deleted User] wrote: »
    You have stated in this that YOU tried to buy items in a shop while having covid symptoms. Putting everyone else at risk. No wonder the numbers are as high as they are.

    Relax keyboard warrior, I am not here to have a fight with you here, if you can not help, please stay out of it
    . I have a genuine issue here and I am trying to get it sorted. Thanks


  • Options
    #6
    greasepalm
    Registered Users Posts: 5,327 ✭✭✭greasepalm


    It is possible to give a partner your card and pin number as we see this in our garage.

    If card was inserted into a machine to withdraw money might the wrong pin have been entered?

    With so many pin numbers it does happen and after 3 failed logins you have to contact boi.

    Send them a pm of details of account so they can check.

    All the best in these bad times.


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    #7
    Physicskid9
    Site Banned Posts: 109 ✭✭Physicskid9


    Your wife should not be out shopping she should be isolating with you.


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    #8
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    saj85 wrote: »
    Hi My bank account is not working and my bank of Ireland card was declined when  tried to buy stuff in a shop and online. I have covid symptoms, and I have underlying health problems. I am scared to go out to the bank. I have no access to my funds which are in my bank account. I have to pay my rent and buy groceries. My bank account is not working, and I was not given any prior warnings and nothing was requested of me before doing so. Please restore my bank account, I have no cash left and I need to pay the rent and buy groceries. PLEASE 
    Hi saj85,

    Thanks for your post here on Boards and we are sorry to hear you are unwell.

    For help with your card please contact our colleagues in BOI Direct on 0818365365 who are available 9-5 Monday to Friday. For the safety of other customers and our colleagues, please do not visit a branch if you are displaying symptoms of Covid-19. 

    Thanks,
    Tara


  • Options
    #9
    saj85
    Registered Users Posts: 4 ✭saj85


    Bank of Ireland: Tara wrote: »
    saj85 wrote: »
    Hi My bank account is not working and my bank of Ireland card was declined when  tried to buy stuff in a shop and online. I have covid symptoms, and I have underlying health problems. I am scared to go out to the bank. I have no access to my funds which are in my bank account. I have to pay my rent and buy groceries. My bank account is not working, and I was not given any prior warnings and nothing was requested of me before doing so. Please restore my bank account, I have no cash left and I need to pay the rent and buy groceries. PLEASE 
    Hi saj85,

    Thanks for your post here on Boards and we are sorry to hear you are unwell.

    For help with your card please contact our colleagues in BOI Direct on 0818365365 who are available 9-5 Monday to Friday. For the safety of other customers and our colleagues, please do not visit a branch if you are displaying symptoms of Covid-19. 

    Thanks,
    Tara
    Hi Tara 

    Thanks for your kind reply 
    I am not going outside, I am self isolating and avoiding all contacts. 

    I have rang them few times and they have not been able to find out what's wrong and they have not been able to help me with it. It's not just an issue with the bank card, it's the problem with my bank account. Please help me 
    Please send me a direct message so that I can share the details wit
    I need access to my bank account so that I can buy groceries and pay my rent. 


  • Options
    #10
    Physicskid9
    Site Banned Posts: 109 ✭✭Physicskid9


    saj85 wrote: »
    Bank of Ireland: Tara wrote: »
    saj85 wrote: »
    Hi My bank account is not working and my bank of Ireland card was declined when  tried to buy stuff in a shop and online. I have covid symptoms, and I have underlying health problems. I am scared to go out to the bank. I have no access to my funds which are in my bank account. I have to pay my rent and buy groceries. My bank account is not working, and I was not given any prior warnings and nothing was requested of me before doing so. Please restore my bank account, I have no cash left and I need to pay the rent and buy groceries. PLEASE 
    Hi saj85,

    Thanks for your post here on Boards and we are sorry to hear you are unwell.

    For help with your card please contact our colleagues in BOI Direct on 0818365365 who are available 9-5 Monday to Friday. For the safety of other customers and our colleagues, please do not visit a branch if you are displaying symptoms of Covid-19. 

    Thanks,
    Tara
    Hi Tara 

    Thanks for your kind reply 
    I am not going outside, I am self isolating and avoiding all contacts. 

    I have rang them few times and they have not been able to find out what's wrong and they have not been able to help me with it. It's not just an issue with the bank card, it's the problem with my bank account. Please help me 
    Please send me a direct message so that I can share the details wit
    I need access to my bank account so that I can buy groceries and pay my rent. 
    You were told to ring the number provided. She is not going to be able to help you through boards direct messages.


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    #11
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    saj85 wrote: »
    Hi Tara 

    Thanks for your kind reply 
    I am not going outside, I am self isolating and avoiding all contacts. 

    I have rang them few times and they have not been able to find out what's wrong and they have not been able to help me with it. It's not just an issue with the bank card, it's the problem with my bank account. Please help me 
    Please send me a direct message so that I can share the details wit
    I need access to my bank account so that I can buy groceries and pay my rent. 
    Hi saj85, 

    Thanks for getting back to us. We wouldn't have access to check your account here on Boards. Can we ask when you called and did the adviser raise an investigation and say you would receive a call back in relation to this? 

    Thanks
    Tara


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