Sky Go App Issue

pricewise987

My issue --> i am unable to view the recordings tab on Sky Go

My phone is a Samsung S10

I get the following message when i select the recordings tab

"Sky Q Box not found - you must be connected to a Sky Q box....."

(I have a multiroom sub and Sky Go is activated))

However if i launch the older Sky + app it says

"We have detected a Sky Q box in your home"

WTF

SO

The brand new shiny Sky Go App DOES NOT detect my Sky Q box

BUT

The older and deprecated Sky + App DOES detect my Sky Q box

Plus

This issue only happens on 2 Android Devices

• Samsung S10 Android phone
• Samsung A51 Android phone

Apple devices can successfully connect to Sky Go to view recordings

• iPad
• iPhone 8

Sky are apparently not aware of any issue - loads on Sky forums having a similar issue though

I do remember seeing some reference to Sky Go issues caused by certain Firewall settings on Eir router - may not be relevant to this though

Mine is the Sagemcom f3000

So just wondering

Is it an Android issue rather than a Sky issue and i will just have to live with it?

OR

is there an amazing Boards member out there who can advise of some setting that i can magically change to get this working Cash offers would be offered but the pandemic has :pac: all available resources ......!!!!

Can anyone help or offer any suggestions?

Thanks a lot

pricewise987

Update:

Android 11 update is now available for the Samsung S10 device

Once i completed this update I was able to connect to the Sky Q box successfully ......!!!!

pricewise987

Update 2:

Sky Go has just stopped working again.

The phone was not restarted

The router was not restarted

Gone from being able to view recordings to now "Sky Q box not found"

WTF :mad:

Would anyone know what setting might be causing this?

Many Thanks