Disney Plus Family before price increase (New Subscribers)

Soarer · 25-03-2021 12:25pm

Got charged the new price.
Waited 2 cycles of 47 minutes trying to get through to online customer care.
No joy, so rang 01-5569035, Option 3.
Got straight through and the girl processed the refund.

She said it's a known issue and it's been chaos since yesterday.

ablelocks · 25-03-2021 12:51pm

just checked mine - renewal went thru automatically at €69.99

getting the 35 quid from my brother in law will be the real challenge!

OU812 · 25-03-2021 2:05pm

Soarer wrote: »

Got charged the new price.
Waited 2 cycles of 47 minutes trying to get through to online customer care.
No joy, so rang 01-5569035, Option 3.
Got straight through and the girl processed the refund.

She said it's a known issue and it's been chaos since yesterday.

https://whatsondisneyplus.com/disney-auto-renewal-causes-major-problems-for-subscribers-across-europe/?fbclid=IwAR0kwupzmcOBHZ2wI25B2kTU1o3kgzOqyCtxb9skbUbgg7ZIjUHbtUSUJyI

eeloe · 25-03-2021 5:27pm

Mine auto renewed at 69.99 no issue.

curranbaz · 25-03-2021 8:02pm

OU812 wrote: »

How is it sneaky of them?

You obviously unticked auto renewal or cancelled auto renewing at some point and then had second thoughts when it was too late.

Mine just renewed. I got a mail from PayPal about an upcoming subscription renewal a week ago, then go another when it rolled over. No disruption in service, no increase in price.

Please don't make assumptions till u know all the facts!

So turns out I was in the same boat as others, didn't realise the card I paid with last year had expired! Poorly managed by Disney! Think they should have sent a reminder email a few days in advance of account expiry!

Rang the helpline as others had suggested & a very helpful agent sorted the refund in no time! They are up to their eyeballs over the last couple of days with people in the same situation!

OU812 · 25-03-2021 10:11pm

curranbaz wrote: »

Please don't make assumptions till u know all the facts!

So turns out I was in the same boat as others, didn't realise the card I paid with last year had expired! Poorly managed by Disney! Think they should have sent a reminder email a few days in advance of account expiry!

Rang the helpline as others had suggested & a very helpful agent sorted the refund in no time! They are up to their eyeballs over the last couple of days with people in the same situation!

I think it's up to you to know when your card is expiring.

Happy for you that you got your refund, but this is 100% on you. Absolutely nothing underhand or sneaky on Disney's part.

LionKing7 · 28-03-2021 5:12pm

Hello,

I’m also looking to join a family if anyone has a spot?

Newport81 · 28-03-2021 11:07pm

Am also looking to join a family if anyone wants to set one up?

Genghis · 04-04-2021 11:57pm

Looking also to join a family. Had been in one since last year that didn't renew.

Newport81 · 05-04-2021 1:38am

Genghis wrote: »

Looking also to join a family. Had been in one since last year that didn't renew.

There must be enough of us by now to set one up?

dodzy · 05-04-2021 6:22am

LionKing7 wrote: »

Hello,

I’m also looking to join a family if anyone has a spot?

Newport81 wrote: »

Am also looking to join a family if anyone wants to set one up?

Genghis wrote: »

Looking also to join a family. Had been in one since last year that didn't renew.

Newport81 wrote: »

There must be enough of us by now to set one up?

Why don’t one of you take the plunge!

Wexy86 · 05-04-2021 6:32am

I’ll set up a family, only the 1 space needed so 3 free if anyone wants to pm me.

€22.50 a piece as it’s new sub so not getting the cheaper price.

Just one caveat, I have a child who sometimes changes avatars on all profiles so apologies in advance.

Edit: all spaces gone.

griffdaddy · 05-04-2021 9:19am

Wexy86 wrote: »

I’ll set up a family, only the 1 space needed so 3 free if anyone wants to pm me.

€22.50 a piece as it’s new sub so not getting the cheaper price.

Just one caveat, I have a child who sometimes changes avatars on all profiles so apologies in advance!

I'll take one of the spots Wexy if it's still available? Thanks, Griff

LionKing7 · 05-04-2021 11:50am

I’ll also join if you still have a space.

Please PM me.

Thanks so much.

LionKing7 · 05-04-2021 3:31pm

If anyone interested in joining a family plan please PM me. 2 spaces available.

pm. · 07-04-2021 6:35pm

1 spot available @ €17.50..... Gone.......

ozmo · 08-04-2021 4:58am

I thought I had mine set to autorenew - but it didnt - possibly I removed the credit card after subscribing...

anyway - they emailed me to say subs is now gone and its the newer higher price if I wanted to subscribe again...

I ignored the email....can do without at that price.

later got an email offering the old lower price if I fixed the credit card - took them up on it.

bidiots · 08-04-2021 12:37pm

ozmo wrote: »

I thought I had mine set to autorenew - but it didnt - possibly I removed the credit card after subscribing...

anyway - they emailed me to say subs is now gone and its the newer higher price if I wanted to subscribe again...

I ignored the email....can do without at that price.

later got an email offering the old lower price if I fixed the credit card - took them up on it.

Same happened to me. Contacted Support couple of weeks ago and they said buy at 89 and they would refund the 20.
Just checked there now and no refund.
Contacted support again just now and they admitted the refund was still pending for some reason and sorted it straight away, refund has landed back in Paypal already.
Those who went similar route, check that you received the refund, contact support if you havent.