Internet issues with Kids home schooling

Inquitus

I work from home both on and off my work VPN with no issues. My 2 kids in 2 different schools both use the same iPad platform for remote learning. Teams, Outlook etc. won't log in properly to their school MS systems, it logs in and pops up asking you to log in again every 2 seconds.

Both of them can successfully tether to their mobiles and access the systems, teams calls etc. but not using our Virgin Broadband. The issue is Teams calls are heavy on the bandwidth and they cannot use their mobile plans for a full month's worth of home schooled Teams calls. Has anyone else experienced issues with this and does anyone have any advice on how to resolve this?

Many thanks,

Inq

ax530

WiFi v's wired ? I just find the quality when plug in cable is way better than using wi if. Could the person on call use device with cable?
Thankfully we have few network points in house makes this possible.

Inquitus

ax530 wrote: »

WiFi v's wired ? I just find the quality when plug in cable is way better than using wi if. Could the person on call use device with cable?
Thankfully we have few network points in house makes this possible.

iPads don't support LAN Cables. Also my work and personal laptop work fine wirelessly, the issue seems to relate to sign on credentials, the iPads can surf the web fine, stream Youtube or Netflix fine, just not logon to the schools Microsoft domain.

degsie

Get them to log into the MS accounts from a laptop and see how stable it is. I suspect if it's just the iPads with the issue then it may be down to MS implementation on apple devices.

Davauer

Ipad teams
https://techcommunity.microsoft.com/t5/microsoft-teams/issue-in-microsoft-teams-app-in-ipad/m-p/107695

Inquitus

Davauer wrote: »

Ipad teams
https://techcommunity.microsoft.com/t5/microsoft-teams/issue-in-microsoft-teams-app-in-ipad/m-p/107695

That's interesting, but they both have their own iPad so no credential sharing issues.

ED E

I dont think responders are paying attention reading your OP....

any advice on how to resolve this?

There shouldnt be anything different between the two connections. Its a strange issue. The only difference might be the support for IPv6. I'd test by disabling that on the VM Hub and see if the problem improves. It shoudnt cause this but worth a shot.

mcsean2163

iPad to Lan adapter

https://www.amazon.co.uk/Ethernet-Adapter-Network-Compatible-100Mbps-Silver/dp/B07PMVVK88/ref=mp_s_a_1_4?adgrpid=99817323340&dchild=1&gclid=Cj0KCQiAvP6ABhCjARIsAH37rbSBKtsy_Ng8sY9fHg6xiSnx2CJXSeyYVp__IDPxBJwhpXA671nN0-waAqVoEALw_wcB&hvadid=424810593594&hvdev=m&hvlocphy=1007850&hvnetw=g&hvqmt=e&hvrand=12923283279042094244&hvtargid=kwd-302137156315&hydadcr=10110_1740496&keywords=ipad+lan+adapter&qid=1612731581&sr=8-4&tag=hydrukspg-21

degsie

ED E wrote: »

I dont think responders are paying attention reading your OP....

Responders are taking time out from their day to give input, which should be acknowledged.