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Beware UK-based support! Huawei Horror Story

goodevans · 2021-02-15 13:52:02

Hi all, I'm currently in a battle with Huawei about getting a laptop fixed. Bought before Christmas, given to my kid for his schoolwork, it's been crashing intermittently. Phone support said they'd get it collected for repair, then silence. Rang them a week later, turns out since Brexit it costs them too much to bring the…

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15-02-2021 2:52pm

#1
goodevans

Registered Users Posts: 2 ✭

Join Date: November 2017

Posts: 1
Hi all, I'm currently in a battle with Huawei about getting a laptop fixed. Bought before Christmas, given to my kid for his schoolwork, it's been crashing intermittently. Phone support said they'd get it collected for repair, then silence. Rang them a week later, turns out since Brexit it costs them too much to bring the laptops to the UK so... they're doing nothing! Another week later, laptop is getting worse and there's still no movement out of them. So I tweeted their support and they said... Wait!

This is Huawei laptops, I can only assume that other manufacturers are in the same boat - anyone who has their repair shop in the UK basically.

Tagged:

huawei

support

brexit

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#2 15-02-2021 3:09pm
stimpson

Registered Users Posts: 7,821 ✭✭✭

Join Date: January 2003

Posts: 7650

Credit card chargeback is the solution. Send the email correspondence to your bank and they should refund you in a few weeks.

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